Engaging with Commissioning

1. Engaging with Commissioning Heidi Bellamy - Director, Culture First Fiona Marriott - Adult Services Manager, Luton Culture

2. New support tools • Engaging in Commissioning is a practical resource pack produced by the LGA, cCLOA, Sport England and the Arts Council • It aims to: • Help the sector engage with other public services through commissioning • To bring sport and culture to more people • Contribute to better outcomes for individuals and communities

3. The commissioning cycle Analyse Review Plan Do

4. What outcomes do commissioners want? • Primary prevention and re-ablement • Personalisation – more choice for individuals • Public Health and health inequalities • Wellbeing - social networks, volunteering, addressing social determinants of health • Attainment and skills • Raising aspirations, self-esteem and self-confidence • Narrowing the gap for looked after children • Supporting ‘troubled’ families - more joined up solutions • Physical health & mental well-being

5. Will this lead to more money coming in? • Possibly • About relationships and not transactions • About better outcomes for communities • About seeing the world from a commissioners perspective • About better strategic conversations, profile and positioning

6. 10 Lessons learned about commissioning Engage in the process, starting from a sophisticated understanding of need Engage as a strategic player and creative partner– not just as a provider All about better outcomes for communities and individuals – understand the differing levels of outcomes that commissioners are striving for All about developing relationships • with commissioners • with other providers • with the wider sector and not just about transactions

7. Lessons learned cont….. 5. Service design – universal, targeted, personalised 6. Articulating our offer – clarity of outcomes and impact Commissioners are also looking for innovation 7. Evidence of outcomes 8. Understand the cost benefit ratios – to demonstrate value for money and reduced dependency on other services 9. How the sector organises itself and communicates in the commissioning context 10.Go for some ‘best bets’

8. Overarching Strategic Outcomes Outcomes Framework Health & Well-being Outcomes Triangle An environment where health and well-being is supported Reduced health inequalities Increased personalisation, and healthier lifestyle choices Intermediate Outcomes Reduction in the number of people suffering from preventable conditions Higher quality of life for older people More children and young people have a healthy lifestyle Increased mental health resilience More people manage their care needs through self-help Service Outcomes Increased access locally to culture and sport programmes Increased participation by adults in culture and sport More communities developing, co-designing and delivering culture and sport Culture and sport contributing to the economic vitality of communities Culture and sport positively impacting on the lives of vulnerable children and young people More people happier with their positive lifestyle choices

9. Lets do it – step by step Self-assessment – what is your current position? Step one: Make a plan Step two: Understand the commissioning process Step three: Who’s who in commissioning? Step four: Map the commissioning landscape Step five: Ways in to the process Step six: Review and reflect

10. Community Based Cultural Activitiesfor Elderly People Luton Borough Council and Luton Culture's Pilot Project 2012/13

11. Background to the Project • Charitable status – facilitates external funding • Health and Wellbeing agenda • Personalisation • New client group – elderly and vulnerable • Consultation with clients • Logistical issues • Training and cultural issues

12. Outcomes The following outcomes were established for participants in the project: • Reduced social isolation • Improved mental health • Increased opportunities for communication • Improved self confidence and self esteem • Development of new knowledge and skills

13. Activities Provided • Arts and Craft • Music and Movement • Read Aloud • Tea and Talk • Reminiscence • Film Matinees • Christmas Party

14. Volunteer Support • 1-2 people needed for each session • Had to commit to a number of sessions • Had to be able to communicate well and empathise • Emphasis on listening skills, valuing people’s lives and experiences • Helped people participate in activities • Didn’t deal with client’s personal needs

15. Issues Encountered • Lack of customer turnover • Cultural differences between organisations • Preparation time • Transport • Organisational change • Temperature • Refreshments

16. Feedback from Customers • I feel more confident when out and about. I felt happier, enjoyed getting to know people, talking helped me. • Activities got me moving; music played got me into a dancing mood and uplifted my spirits • It calmed me down and helped my concentration • Communication was very good, I made new friends, I looked forward to it each week • Going out, doing different things and meeting different people makes you feel good.

17. Sustainability • Business case submitted for future funding from the council • Interest from several care homes and providers, has stimulated the market • Potential funding through the Arts Council for care homes • Interest from the Wellcome Trust for clinical research and establishing a model.

18. Discussion What opportunities are there in your local area? What aspects might you draw on from the Luton Culture example ? How will you communicate your offer, and who could you collaborate with?

19. Contact details www.culture-first.com Sign up to receive our free e-bulletin heidi.bellamy@culture-first.com www.lutonculture.com Fiona.Marriott@LutonCulture.com