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Best Practices in Learning Center Management

Best Practices in Learning Center Management. NCLCA Institute July 2010 Dr. Lisa D’Adamo–Weinstein Director, Academic Support SUNY Empire State College, Northeast Center.

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Best Practices in Learning Center Management

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  1. Best Practices in Learning Center Management NCLCA Institute July 2010 Dr. Lisa D’Adamo–Weinstein Director, Academic Support SUNY Empire State College, Northeast Center

  2. Best practices in learning center management are difficult to define. Learning centers are multifaceted and complex, varying according to student demographics, institutional structures, facilities, funding, programs/services, staff expertise/size, and a myriad of other factors. This presentation will introduce participants to some models of best practices in order to spark conversation, promote reflection, provide insight, and point participants to resources to be explored within their own institutional contexts. http://nclcainstitute2010.pbworks.com Dr. Lisa D'Adamo-Weinstein • Director, Academic Support • SUNY Empire State College, Northeast Center • 21 British American Blvd. • Latham, NY 12110 • 518-783-6203 ext 5939 • lisa@docdw.com Lisa.D’Adamo-Weinstein@esc.edu

  3. How to Best Grow a Learning Center... PROGRAMS & SERVICES ASSESSMENT & EVALUATION STAFFING & RESOURCES Institutional Support & Integration MISSION & GOALS STUDENTS’ NEEDS

  4. “The particular characteristics and needs of each individual institution drive the organization of programs, the format of service delivery, the overall management and operation of the program and the methods of program evaluation.” • - Casazza & Silverman (1996): p. 71 Pre-College Programs ESL • TRIO/EOP General Study Skills Writing 1st Year Programs Reading Information Literacy Math • Academic Reinstatement Content Area Tutoring • Specialized Schools & Colleges • Nursing, Business, Education, etc. • Accessibility/Disability Services Developmental Education • Critical Thinking • Programs serving unique student populations such as – Latino/Hispanic, African-American, American Indian, • Southeast Asian, Student-Athletes, International Students, • Returning Adult Students, etc. STUDENTS’ NEEDS

  5. Your Students: Defining Who, What, & How • Who are the students you serve in your LC? • What kinds of resources, programs, & services do they use? • How do you interact with them (F-2-F, Online, Paper, E-mail, etc.)?

  6. Your “Clients”: Refining Who, What, & How • Are there other students (staff, faculty, etc) you could serve in your LC? • What other kinds of resources, programs, & services do you wish you could offer? • How might you expand how you interact with students(F-2-F, Online, Paper, E-mail, etc.)?

  7. “Successful programs begin with a well-defined mission statement and a set of program goals addressing specific areas”… “The mission statement of a learning assistance program should fit with the institutional mission so that it serves to promote and advance the purpose of the larger organization”… “The goals of a learning assistance program are a natural outgrowth of the mission statement.” Source: Casazza & Silverman (1996): pp.7-73 MISSION & GOALS STUDENTS’ NEEDS

  8. Activity: Mission & Goals • Do you have a mission statement for your learning center? If so, is it tied closely to your institutional mission? When is the last time you reviewed/renewed it? • If you don’t have one, what are some ideas, elements, etc. that you would want to include?

  9. Support from Upper Administration Budget, Staffing, Professional Development Quality of Facilities Space Location Technology Access Integration with Key Campus Functions Orientation Student Services & Advising Departments Faculty Centers for Teaching & Learning Library Computing Services Student Housing Athletics Other Special Student Populations Institutional Support & Integration LC Reputation On & Off Campus Faculty Administrators Support Staff Students MISSION & GOALS STUDENTS’ NEEDS

  10. SWOT: Institutional Support & Integration STRENGTHS WEAKNESSES OPPORTUNITIES THREATS

  11. Resources & Advertising Delivery Models PROGRAMS & SERVICES Onsite Online Synchronous Asynchronous Hardcopy Electronic Labs/Libraries Awards/Recognition Group Services Courses Workshops Study Groups Supplemental Instruction Tutoring Individualized Services Academic Counseling/Coaching Tutoring Mentoring MISSION & GOALS STUDENTS’ NEEDS

  12. Activity: TYPES of SERVICES • What types do you offer? • What would you like to offer?

  13. SWOT: Programs & Services - Existing STRENGTHS WEAKNESSES OPPORTUNITIES THREATS

  14. SWOT: Programs & Services - Desired STRENGTHS WEAKNESSES OPPORTUNITIES THREATS

  15. Awards/ Professional Recognition Recruiting PROGRAMS & SERVICES Networking STAFFING & RESOURCES Interviewing & Hiring Training Staff/Faculty Development Mission & Goals Budgeting Professional Presentations/Publications Internal & External Grants STUDENTS’ NEEDS

  16. SWOT: Staffing & Resources - Existing STRENGTHS WEAKNESSES OPPORTUNITIES THREATS

  17. SWOT: Staffing & Resources - Desired STRENGTHS WEAKNESSES OPPORTUNITIES THREATS

  18. Professional Development & Training PROFESSIONAL DEVELOPMENT Learning Center Leadership Certification - http://www.nclca.org/certification.htm NCLCA Institute – http://www.nclca.org/nclcains.htm Professional Organizations & Conferences CRLA, NCLCA, NADE, ATP, etc. - http://www.lsche.net/calendar.htm Winter Institute - http://www.utexas.edu/student/utlc/winter_institute/index.php Kellogg- http://www.ncde.appstate.edu/kellogg.htm TIDE - http://www.ci.txstate.edu/TIDE/TIDEhome.htm TUTOR PROGRAM/TUTOR/TUTOR TRAINER CERTIFICATION Association for the Tutoring Profession http://www.jsu.edu/depart/edprof/atp/cert.htm College Reading & Learning Association TUTOR - http://www.crla.net/tutorcert.htm MENTOR - http://www.crla.net/mentorcert.htm

  19. Faculty/Staff Performance Annual/Quarterly Reports Outcomes PROGRAMS & SERVICES Cost/Benefit Analysis Demographic/ Use Statistics ASSESSMENT & EVALUATION STAFFING & RESOURCES Course End Surveys Qualitative & Quantitative Summative & Formative Persistence/ Graduation Rates Impact/ Effectiveness MISSION & GOALS NADE Self-Evaluation Guides Focus Groups Existing Research Program Design Institutional Research Cassazza & Silverman Case Studies STUDENTS’ NEEDS Benchmarking

  20. Activity: Assessment & Evaluation • Do you have assessment and evaluation plans/practices for your learning center? If so, where does that data go? How is it used & by whom? • If you don’t engage in assessment and evaluation, what are some ideas, elements, etc. that you would want to begin to assess/evaluate? To whom/for whom do you think this would be useful?

  21. References & Additional Resources Overview Reference Book Casazza, M. E. & Silverman, S. (1996). Learning Assistance and Developmental Education. San Francisco: Jossey-Bass. Professional Associations & Professional Development Resources National College Learning Center Association (NCLCA) http://www.nclca.org http://www.nclca.org/certification.htm (Learning Center Leadership Certification) Learning Support Centers in Higher Education (LSCHE) http://www.lsche.net http://www.lsche.net/resources/articles.htm (Bibliography of Articles, Books & Presentations) http://www.lsche.net/resources/lsc_mngmnt/leadershipbib.htm (Bibliography of LSC Management) LRNASSTListserv http://www.lists.ufl.edu/archives/lrnasst-l.html Council of Learning Assistance and Developmental Education Associations (CLADEA) http://www.cladea.net/ Association for the Tutoring Profession (ATP) http://www.jsu.edu/depart/edprof/atp/ College Reading & Learning Association (CRLA) http://www.crla.net National Association for Developmental Education (NADE) http://www.nade.net/ National Center for Developmental Education (NCDE) http://www.ncde.appstate.edu/

  22. References & Additional Resources continued… • Websites – Evaluation, Assessment, Standards, Awards & Recognitions • American Association for Higher Education – Online Assessment Resources • http://www.aahe.org/assessment/assess_links.htm • http://www.aahe.org/assessment/principl.htm • Western Michigan University's Evaluation Center • http://www.wmich.edu/evalctr/checklists/ • National College Learning Center Association (NCLCA) – Awards • http://www.nclca.org/grantsawards.htm • Learning Support Centers in Higher Education (LSCHE) • Awards & Recognitions Link • http://www.lsche.net/resources/lc_awards.htm • CAS Standards for Learning Assistance • http://www.nade.net/documents/Articles/CAS.Standards.pdf • Policy Center on the First Year of College – Institutions of Excellence - Benchmarks http://www.brevard.edu/fyc/instofexcellence/data.htm

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