1 / 19

Cisco Improving software downloads

Cisco Improving software downloads. Gerry McGovern gerry@customercarewords.com www.customercarewords.com @ gerrymcgovern. 2010 15 Steps Downloading Software for 7920 IP Phone 280 seconds approx. Path 1. 1. Path 1. 2. Path 1. 3. 2. 4. 5. 6. Path 1. 7.

kory
Download Presentation

Cisco Improving software downloads

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CiscoImproving software downloads Gerry McGovern gerry@customercarewords.com www.customercarewords.com @gerrymcgovern

  2. 2010 15 Steps Downloading Software for 7920 IP Phone 280 seconds approx.

  3. Path 1 1

  4. Path 1 2

  5. Path 1 3 2 4 5 6

  6. Path 1 7 “I’m assuming that one of these is the one I want.”

  7. Path 1 8

  8. Path 1 9

  9. Path 1 10

  10. Path 1 11

  11. Path 1 12

  12. Path 1 13

  13. Path 1 14

  14. Path 1 15 “There are a lot of steps before you get to download”

  15. 2012 4-7 Steps Download Software for RV082 60-100 seconds

  16. Task 1 performance = Very Good TPI = 75 Download firmware: Obtain the latest firmware for your RV082 router compatible with Version 3 hardware. Success Rate Comparisons August 2011 February 2012

  17. Task 1 performance = Very Good TPI = 75 Download firmware: Obtain the latest firmware for your RV082 router compatible with Version 3 hardware. Completion Time Comparisons Good Minor Major Critical

  18. 1 2 3 4

  19. CiscoImproving software downloads Gerry McGovern gerry@customercarewords.com www.customercarewords.com @gerrymcgovern

More Related