‘Agile Delivery Management’

1. ‘Agile Delivery Management’ A revolutionary approach to information and process management from

2. Agenda • What is ‘Agile Delivery Management’? • The barriers to Agile Delivery Management • The route to Agile Delivery Management • Agile Delivery Management in action

3. What is ‘Agile Delivery Management’? Imagine an organisation, whose business processes and systems are:- • flexible and adaptable • easily interfaced and integrated • provided in-house or as a service • both corporate and personal • ‘visual’, user friendly and easy to learn • visible across and beyond the organisation • process-driven and focused on achieving results • support KPIs and strategic objectives • rapid return on investment This is an Agile organisation…

4. The barriers to Agile Delivery Management • Silos of Data • Communication Issues • Functional Overkills and Shortfalls • Loss of Business Intellectual Property - IP

5. The barriers to Agile Delivery Management • Silos of data Key data is often held in application silos that were never designed to communicate BUT, rapid, effective communication is vital to successful delivery Communication lapses cause process failure The answer is integration Project Mgt Quality Finance Business Planning Resource Mgt Document Mgt Change Mgt CRM Portfolio Mgt Risk

6. The barriers to Agile Delivery Management • Communication issues • The CHAOS report has highlighted that 78% of project failures were deemed to be due to some or all of reasons such as: • Incomplete Requirements • Changing Requirements • Lack of User Involvement • Inadequate Resource Planning • Unrealistic Expectations • Lack of Planning • Lack of Management • Lack of Support • Is there an underlying common factor? Well yes, these are all ultimately communication problems... • Source: The Standish Group CHAOS report

7. The barriers to Agile Delivery Management • Functional overkill and shortfall Financial Management Functionality Provided Unnecessary CHROME Risk Management Project Management Change Management Document Management Optimum Functionality Portfolio Management Application Area Business Planning Critical SHORTFALL Resourcing Quality CRM

8. The barriers to Agile Delivery Management • Loss of Intellectual Property Organisational Intellectual Property = Organisational DNA • - People - • - Knowledge - • - Processes - • Workflow – • - Data -

9. The barriers to Agile Delivery Management • Loss of Intellectual Property • Business IP (Intellectual Property) is valuable – but not always used • Key Information – hidden or incomplete • Best practice – but whose? • User feedback – lack of continuous flow of value • Loss of unique advantage

10. The route to Agile Delivery Management • The Road Map 1 • Imagine an organisation, whose business processes and systems are: • flexible and adaptable to change • technology independent • easily interfaced and integrated • provided in-house or as a service • both corporate and personal

11. The route to Agile Delivery Management • The Road Map 2 • Imagine an organisation, whose business processes and systems are: • ‘visual’, user friendly and easy to learn • visible across and beyond the organisation • process-driven and focused on achieving results • support performance management, KPIs and strategic objectives • reliable, high quality and straightforward to audit • cost-effective and rapidly pay back the investment made

12. The route to Agile Delivery Management • Own the data • Today’s organisations need to focus on:  delivery technology customers change results quality efficiency processes people A focus on everything !

13. The route to Agile Delivery Management • Build in communication • The ‘Declaration of Interdependence’ • increase return on investment • by making continuous flow of value our focus • deliver reliable results • by engaging customers in frequent interactions and shared ownership • expect uncertainty • and manage for it through -- iterations, anticipation and adaptation

14. The route to Agile Delivery Management • Build in communication • The ‘Declaration of Interdependence’ • unleash creativity and innovation • by recognizing that individuals are the ultimate source of value, and creating an environment where they can make a difference • boost performance • through group accountability for results and shared responsibility for team effectiveness • improve effectiveness and reliability • through situationally specific strategies, processes and practices" • David Anderson, Sanjiv Augustine, Christopher Avery, Alistair Cockburn, Mike Cohn, Doug DeCarlo, Donna Fitzgerald, Jim Highsmith, Ole Jepsen, Lowell Lindstrom, Todd Little, Kent McDonald, Pollyanna Pixton, Preston Smith and Robert Wysocki. http://pmdoi.org [2005]

15. The route to Agile Delivery Management • Build in communication • Configurable solution • Entry point variable • Scaleable • Low cost of entry • Fast Return on Investment (ROI)

16. The route to Agile Delivery Management • Embed the business intellectual property (IP) • Embed agility into the unique business processes – take the strategy back into the business- your IT vendors are your tactical partners !! • Provide a secure central repository –you own the data, so take ownership of the repository • Allow for multiple structures – with associated multiple data dependencies • Manage different / evolving methodologies • Use data indefinitely

17. The route to Agile Delivery Management In Summary • Own the data • Build in communication • Deliver appropriate functionality rapidly • Embed the business intellectual property, or IP

18. Agile Delivery Management in action … PAT • PAT (Process Adaptive Technology) solution is: • zero-client, web-based, universal access • powerful, scalable, user friendly and intuitive • installed in-house or hosted by Ninth Wave • easily interfaced • with a wide range of dashboard and graphic outputs • configured not programmed (for flexibility and reliability) • built to support business strategy and processes • adaptable to meet current and future needs

19. Agile Delivery Management in action …PAT • PAT’s flexibility and scalability supports a wide range of applications: • project and programme management • projects portfolio management • resource planning, timesheet and activity management • risk, budget and cost management • help desk and call tracking • test planning and test management • marketing and campaign management • technical inventory and configuration management • event and diary management • environmental management and reporting

20. Agile Delivery Management in action …PAT • PAT has been deployed across a wide range of sectors: • aerospace & defence • broadcasting and media • energy and environment • government agencies • legal and professional services • local government • medical and life sciences • retail and investment banking • software and technology • transport

21. Agile Delivery Management in action …PAT users

22. System Dashboard (entirely configurable)

23. System Dashboard (entirely configurable)

24. Risk Screen (all fields configurable)

25. Risk Screen - Programme Management

26. Risk Screen PRINCE 2

27. Agile Delivery Management in action …PAT testimonials “The flexibility of the configuration has made it easy to adapt the system to meet our needs and we are now starting to realise benefits from sharing information and being able to present it in varied formats for different audiences”"In PAT, we have selected a great toolkit to bring to life our vision for a tool to help Project Managers and to add value for the Project Sponsors, Stakeholders and Company Executive” “We needed a solution that wasn’t just a quick fix, but would grow with us as we continued to develop; we opted for PAT because it gave us this flexibility. …It provided us with a completely new way of working.” “We have been delighted with PAT. It’s an extremely powerful and comprehensive tool, yet very flexible and intuitive.”

28. PAT Process Adaptive Technology 0207 403 4433 partners@ninthwave.co.uk www.ninthwave.co.uk Agile Delivery Management from Ninth Wave