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Risks and Rewards of Remote Access

Risks and Rewards of Remote Access. Jef Gray VP of Information Technology Kissimmee Utility Authority. Overview. Remote Access Model Application to a Utility Ramifications of Invisible Employees HR Issues. Remote Access Model. Employee connects to corporate network

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Risks and Rewards of Remote Access

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  1. Risks and Rewards of Remote Access Jef GrayVP of Information Technology Kissimmee Utility Authority

  2. Overview • Remote Access Model • Application to a Utility • Ramifications of Invisible Employees • HR Issues

  3. Remote Access Model • Employee connects to corporate network • High Speed Internet and VPN • VOIP Phone links to Phone Switch • Call Recording in place for QA • Calls and Email route to Employee • Citrix or Terminal Service Thin Client • Hours verified through Network logs

  4. Corporate Network Work From Home Model Phone Switch Internet Voice Recorder

  5. Application to a Utility • Call Center and Tech Support-Ideal • Outage Response Time Enhanced • Flexible Hour Coverage

  6. Ramifications of Invisible Employees • How do I know they are working? • How are standards enforced? • Will this work for any employee?

  7. HR Issues • Enforcing Standards • What happens when the home is a workplace? • Safety Practices • Discipline • Workers Compensation • The rules are simply different • Working Alone • Dress codes and etiquette

  8. Employee Benefit • No Commute time to work • Can work a shift in less time • Savings on Vehicle costs • Ideal for employees who don’t face customers • Disadvantages • Over time invisibility can reduce promotional opportunites

  9. Employer Benefit • Shows a modern organization • Savings on office space and furnishings • Possibly lower salary base for those jobs • Higher Morale and Reduced Sick Time

  10. Risks and Rewards of Remote Access Jef GrayVP of Information Technology Kissimmee Utility Authority Questions?

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