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Department of Technology Services Overview April 30, 2019

Learn about Montgomery County's decentralized IT model for technology services, including the Department of Technology Services (DTS) and its various divisions. Find out about the county's top digital ranking and the recommended budget for FY20.

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Department of Technology Services Overview April 30, 2019

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  1. Department of Technology Services Overview April 30, 2019

  2. MCG’s Decentralized IT Model • Montgomery County uses a decentralized model to deliver technology services. • Departmental IT planning and resources are employed in parallel with centralized Department of Technology Services (DTS) functions and responsibilities to meet the needs of the County as a whole. • While many Departments rely on DTS to provide enterprise services, the are in fact more IT staff employees working outside DTS in departments and offices than within DTS.

  3. Department of Technology Services (DTS) • DTS provides technology solutions and services to facilitate the delivery of a wide range of services in all branches of government • The County Executive recommended a $44M FY20 Operating Budget for DTS, which includes 167.3 full time equivalent positions • In 2018, Montgomery County was ranked the Top Digital County by the Center for Digital Government (4th #1 Ranking in 12 years).

  4. Dept of Technology Services Org Chart Chief Information Officer Harash (Sonny) Segal Public Safety System Modernization Enterprise Information Security Office Office of Broadband Programs Integrated Justice Information Systems Chief Operating Officer Dieter Klinger Enterprise Systems & Operations Division Management Services Enterprise Resource Planning Division Enterprise Applications & Solutions Division Project Management Office Enterprise Telecommunications Services Division Network Services

  5. Enterprise Applications & Solutions Division (EASD) • EASD Teams • Data Services • dataMontgomery, Open Data • Device Client Management (DCM) • System Center Configuration Management (SCCM) • Geographic Information Services (GIS) • Web & Mobile Applications (WMAT) • County Web Portal, .NET applications • Employee Productivity Solutions (EPS) • SharePoint solutions • EASD Contracts • Professional Services • Desktop Computer Modernization • GIS Software • Open Data Platform Services • Web portal analytics

  6. Enterprise Systems & Operations Division (ESOD) • ESOD Teams • Core Systems • Enterprise Service Bus (ESB) • Data Center Management • Infrastructure and Cloud Systems • Public Safety Data Systems • Server Support • ESOD Contracts • Professional Services • IT Commodities • Computer Aided Dispatch (CAD) • Public Safety Systems • Hosting & Disaster Recovery • IT Hardware Maintenance

  7. Enterprise Telecommunications Services Division (ETSD) • ETSD Teams • PBX Telephone Services • Radio Communications Services • Telecommunications Solutions Services • ETSD Contracts • Professional Services • Telephone Platform Solutions • Telecommunications Services • 800 MHz Radio System Services • Radio System Installation & Repair • Radio Parts & Equipment

  8. Enterprise Resource Planning Division (ERPD) • ERPD Teams • Change Management • Compensation, Payroll, Business Intelligence • Financials • Human Capital & Budgeting • Security and System Admin • Technical Support • ERPD Contracts • Professional Services • ERP Planning Software

  9. Office of Broadband Programs (OBP) • OBP Teams • Cable Office Franchise Enforcement • Oversight of cable systems’ customer service, rate regulation, complaints • Cable Office Media Services • Cable TV production, post-production, playback, PEG Channels • Network Services • Network Operations Center (NOC) • UltraMontgomery • Broadband economic development program to ensure all residents can participate in the digital economy. • OBP Contracts • Professional Services • Closed Captioning Services • PEG Channel Marketing Services • Programming & Production Services • Playback Automation Services • Storage Area Network (SAN) • Cable/Wiring Equipment & Services

  10. Additonal DTS Teams • Enterprise Information Security Office (EISO) • Cyber Security • Public Safety System Modernization (PSSM) • Law Enforcement Records Management System • Public Safety Radio System Infrastructure Replacement • Integrated Justice Information System (IJIS) • Criminal Justice Case Management System (CJCMS) • Jail Management System (JMS) • Project Management Office (PMO)

  11. IT Services & Commodities Contracts • IT Commodities • Contract Expiration: 09/25/2019 • FY18 Business: $12.5M • Montgomery County Consulting and Technical Services (MCCATS) • Contract Expiration: 6/12/2020 • FY18 Business: $20M • LSBRP Consulting and Technical Servcies (LCATS) • LSBRP = Local Small Business Reserve Program • Contract Expiration: 10/07/2020 • FY18 Business: $1.3M

  12. IT Commodities Contracts • IT Commodities (Series of Contracts) • The County has awarded IT Commodities contracts with 7 vendors, pursuant to RFP issued in 2014. • The County issues a Request for Quotation (RFQ) outlining the County’s IT commodity and associated services requirements to all contracted IT Commodities vendors • The County reviews the quotes received and selects the quotation that best meets the County’s requirements • This process is designed to ensure competitive prices are submitted for all IT Commodities and associated services required by the County.

  13. IT Commodities - Examples • Examples of IT Commodities purchased under these contracts include: • COTS Software products, installation, training, maintenance • IT Hardware such as specialized servers, custom desktop computers, custom laptops, monitors, printers, plotters, scanners, hard drives, network equipment, telecommunications equipment, cable TV equipment, etc. • The County may also purchase services associated with IT Commodities purchased including installation, training and maintenance plans and services offered by the original equipment manufacturer or software developer. • Examples of items NOT included under this contract: • Consumable products such as toner, paper, CDs or other office products • Copiers • Cellular telephones and service

  14. MCCATS & LCATS Professional Services • How does the County use MCCATS & LCATS • Each professional services contract has 8 participating vendors • Each vendor proposes hourly rates for over 80 labor categories (on-site and off-site) • The County issues a Task Order Proposal Request (TOPR) to all MCCATS or LCATS vendors when professional services are needed • The TOPR contains all relevant information, such as TOPR Closing Date, Scope of Work, Deliverables, Minimum Job Requirements, Expected Duration, Evaluation Criteria & Weight • The County evaluates all responses, schedules interviews and selects a candidate according to the Evaluation Criteria & Weight

  15. MCCATS vs. LCATS • How does the County decide whether to use MCCATS or LCATS? • MCCATS is open to all vendors, LCATS is for vendors participating in the LSBRP program (local small businesses) • Task Orders can only be sent to one CATS group at a time, not both. • However, if there is no satisfactory candidate after the evaluation process has completed, the same process can be utilized for the second CATS group. • The new LCATS RFP will establish the criteria for when LCATS must be used. In the current contract, LCATS must be used for CIP project funded task orders. • LCATS can always be chosen as they are a small business and Montgomery County makes every effort to support small businesses.

  16. Task Order Award Process • Every candidate that has been proposed in response to a TOPR will be evaluated and scored according to the Evaluation Criteria & Weight specified in the TOPR • Common evaluation criteria are: • Qualifications of the proposed candidate • Hourly Labor Rate • The County may request interviews with the highest rated candidates • Interviews are conducted to verify the candidate’s skillset is accurately reflected in the proposal

  17. MCCATS Usage Statistics • In 2018, number of contractors by Department: • Technology Services (DTS) 49% • Health & Human Services (HHS) 16% • Finance (FIN) 14% • Police (POL) 7% • Other Departments 14% • In 2018, top Labor Categories (series): • IT Staff 40% • ERP 14% • SME 10% • Applications Development 8% • Project Management 6% • IT Architect 4% • Other Labor Categories 18% Other POL DTS FIN HHS

  18. Professional Services RFP Evaluation Criteria • Evaluation criteria will be stated explicitly in the RFP. • In prior solicitation, the County evaluated proposal on the following weighted criteria: • Demonstrated expertise and capacity to provide IT services • Price • Demonstrated expertise with technologies, platforms, tools and methodologies in use at the County (explicity defined in the RFP) • Qualifications of Key & Selected Staff • Certifications with recognized standards (e.g. ISO, CMMI, ITIL, etc.)

  19. Questions?

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