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GRANT FUNDING & PERSONAL BUDGETS

GRANT FUNDING & PERSONAL BUDGETS. GRANT FUNDING. Limited number of customers Referrals 1-2 year Service Agreement 3-6 month statistics Annual Review Limited Sales activity Stability. PERSONAL BUDGETS. Multiple customers Self Referral Short term contracts Individual reviews

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GRANT FUNDING & PERSONAL BUDGETS

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  1. GRANT FUNDING & PERSONAL BUDGETS

  2. GRANT FUNDING • Limited number of customers • Referrals • 1-2 year Service Agreement • 3-6 month statistics • Annual Review • Limited Sales activity • Stability

  3. PERSONAL BUDGETS • Multiple customers • Self Referral • Short term contracts • Individual reviews • Constant sales activity • Uncertainty

  4. TRANSITION • Not a clean cut-off • Multiple customers with different financial arrangements • Multiple contractual arrangements • Semi-certainty

  5. CUSTOMERS • Self funders with a DCC Personal Budget • Self funders without a DCC Personal Budget • Grant Funded clients • Non DCC Grant funded clients

  6. FINANCIAL ARRANGEMENTS • Personal Budgets - Clients who pay through a third party - Clients who pay direct • Self Funders • Grant Funding - DCC/PCT: 6 mthly payment based on satisfactory returns - Whatever the conditions of the grant making body stand

  7. HOW DO YOU MANAGE THIS? • Change: - attitude - systems - assume churn • Quality: - do not sacrifice it

  8. ATTITUDE • Sales orientate - Know your product/service - Decide on your channels - Know your prices - Customer care

  9. SYSTEMS • Customer approach • Closing the sale • Induction • Customer care • Finances

  10. FINANCE • DO NOT CROSS – SUBSIDISE • Invoice on time • Credit Management • Do not sit on your laurels

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