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Group 2 Knowledge of the business domain - business process

Group 2 Knowledge of the business domain - business process. 961657 林慈意 Recruitment 961661 王冠文 Manufacturing Process 961662 郭姿君 Procedure of Emergency 961719 蔡柏緯 Marketing Process 961724 李思賢 Logistics Management 961734 黃美玲 The Audit Process.

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Group 2 Knowledge of the business domain - business process

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  1. Group 2 Knowledge of the business domain- business process 961657 林慈意 Recruitment961661 王冠文 Manufacturing Process 961662 郭姿君 Procedure of Emergency 961719 蔡柏緯 Marketing Process 961724 李思賢 Logistics Management 961734 黃美玲 The Audit Process 961601 黃若喬 Quality Control961605 黃奕錞 Customer Service 961606 趙祈雅 Purchasing Process 961613 郭紓芸 Accounting 961617 余政泰 Outsourcing 961644 謝明君 Sales Process 961648 唐萬容 Technical Support Teacher: Dr. Celeste Ng

  2. Business Process • A business process is a collection of related, structured activities or tasks that produce a specific service or product for a particular customer or customers.

  3. Customer Service <客服> 961605黃奕錞

  4. Definition • Customer service is the provision of service to customers before, during and after a purchase. • Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.

  5. Who are the user of the process ? • Customer service personnel

  6. Flow chart Wait for question Figure 1

  7. Wait for question Figure 1.1

  8. Figure 1.2

  9. Example Figure 2 Source: http://www.e-bus.taipei.gov.tw/

  10. Figure 2.1

  11. Figure 2.2

  12. Figure 2.3

  13. Logistics Management 物流<運籌管理> 961724李思賢

  14. Definition 1.Logistics involves the integration of information, transportation, inventory, warehousing, material-handling, and packaging, and occasionally security 2.Logistics is a channel of the supply chain which adds the value of time and place utility

  15. Who are the user of the process？ The chief of Logistics Distributing Center or the stuff

  16. Figure3

  17. Part1 Part4 Part2 Part3

  18. Part1

  19. Part2

  20. Part3

  21. Part4

  22. Procedure of Emergency<急救流程> 961661郭姿君

  23. Define • Many emergencies cause an immediate danger to the life of people involved. • such as the entire range of medical emergencies including heart attacks, strokes, and trauma

  24. Define • Some emergencies are not immediately threatening to life, but might have serious implications for the continued health and well-being of the person. • such as broken limbs, which do not usually cause death, but immediate intervention is required if the person is to recover properly

  25. Triage • Triage is a process of prioritizing patients based on the severity of their condition. • The transport destination for the patient, based upon the special needs of the patient or the balancing of patient distribution in a mass-casualty setting.

  26. Triage categories • Class I : require minor treatment and can return to duty in a short period of time. • Class II : injuries require immediate life sustaining measures. • Class III : definitive treatment can be delayed without loss of life or limb. • Class IV : requiring such extensive care beyond medical personnel capability and time.

  27. Who are the user of the process？ • Emergency Patients • Senior nurse • Physician

  28. The Procedure of Emergency Visits

  29. Advantages and disadvantages • Advantages: • Promote the efficiency of emergency • Disadvantages: • Each hospital is different from the process • This process is not complete

  30. Manufacturing Process <製造流程> 961661王冠文 32

  31. Definition : Manufacturing is the use of machines, tools and labor to make things for use or sale. The term may refer to a range of human activity, from handicraft to high tech, but is most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale. 33

  32. Basic Process 34

  33. RAW MATERIAL EXTRACTION Material is synonymous with substance, and is anything made of matter – hydrogen, air and water are all examples of materials. Sometimes the term "material" is used more narrowly to refer to substances or components with certain physical properties that are used as inputs to production or manufacturing. In this sense, materials are the parts required to make something else, from buildings and art to stars and computers. 35

  34. Manufacturing Production Manufacturing production stage, is a product of the process from raw materials, basically products are being produced here, or semi-finished products, manufacturing facilities in accordance with the size of the various different modes of production is the most important manufacturing process part. 36

  35. Transportation Transport or transportation is the movement of people and goods from one location to another. Modes of transport include air, rail, road, water, cable, pipeline, and space. The field can be divided into infrastructure, vehicles, and operations. 37

  36. Utilization Reuse Disposal Recycling 38

  37. Who are the user of the process ? Manufacturing process manager Product manufacturer 39

  38. Manufacturing process in accordance with each of the different products and have their own production process, in accordance with the aforementioned five determine their cost of production, also affect the production process. 40

  39. Slab Storage Furnace Steel plate rolling machine 1200~1250 Extended to the required range Heat Treatment Hot mill Very thick cooling bed EXAMPLE:Steel manufacturing process 41

  40. Very thick cooling bed Oxygen-acetylene cutting Finished steel 42

  41. Heat Treatment Hot mill Cooling Bed Inspection Station Cutting machine Divider Cold mill Finished steel 43

  42. Slab Storage Furnace Steel plate rolling machine 1200~1250 Extended to the required range Heat Treatment Hot mill Very thick cooling bed Cooling Bed Oxygen-acetylene cutting Inspection Station Cutting machine Cold mill Finished steel Divider 44

  43. Technical Support Process<技術支援> 961648唐萬容

  44. What is technical support? Technical support basically is a service that providing assistance with the products of company sold (e.g., mobile phones, computers, accounting systems), it could be hardware or software.

  45. How technical support delivered? For basic software problems, it may be delivered over the telephone or online by e-mail or a web site or, by using remote access repair services. For more complicated problems with hardware may need to be dealt with in person. Larger organizations frequently have internal technical support available to their staff for computer related problems. Outsourcing: Some companies specializing in providing technical support to other organizations.

  46. Who are the users of the process ? Product Development Department Development Team Maintenance DepartmentSupport Service Personnel

  47. Technical Support Process Support request type: Technical Issues Regular Maintenance

  48. Technical Issues Process

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