1 / 4

Drive Thru Situations

Drive Thru Situations. “How can I help you today?”. What makes a Positive Drive-Thru Experience?. Brainstorm (3-5 minutes) Examples: Fast, accurate, personal, Freshness, Quality, quick fixes toward errors, tone of voice, physical presentation upon meeting, etc. Critiques:. Video link:.

kyle
Download Presentation

Drive Thru Situations

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Drive Thru Situations “How can I help you today?”

  2. What makes a Positive Drive-Thru Experience? • Brainstorm (3-5 minutes) • Examples: Fast, accurate, personal, Freshness, Quality, quick fixes toward errors, tone of voice, physical presentation upon meeting, etc.

  3. Critiques: Video link: http://www.youtube.com/watch?v=TvxS0Cod5hY Analyze and share what went well and what the employee did well. Maybe what he/she can work on. Practice ( 10 minutes)

  4. How do we respond to a poor Drive-Thru Experience? • Showing interest in the issue. • Sincere apologies, with a fix on the order. (severe cases give them a free meal) • Fix it on a personal level rather than a commercial level by putting yourself in there shoes. • What are the best ways you have been treated after a poor experience? 2-3 employees share • (5 minutes)

More Related