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Revenue On-Line Service

Revenue On-Line Service. REVENUE ON-LINE SERVICE. JOHN LEAMY ROS Strategy Manager SEÁN LEAKE ROS Team KEVIN MULKERRINS ROS Team. IRELAND. Land area <0.75% size of U.S. Population < 4 million Revenue Commissioners = IRS Taxes Sales, Payroll, Income, Corporation

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Revenue On-Line Service

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  1. Revenue On-Line Service

  2. REVENUE ON-LINE SERVICE • JOHN LEAMY ROS Strategy Manager • SEÁN LEAKE ROS Team • KEVIN MULKERRINS ROS Team

  3. IRELAND • Land area <0.75% size of U.S. • Population < 4 million • Revenue Commissioners = IRS • Taxes • Sales, Payroll, Income, Corporation • Capital Gains, Excise, Capital Taxes • Yield in 1999 $26,758m.

  4. Phase 1 - September Value Added Tax (VAT) return - Sales Tax Employee withholding tax monthly return Employee cessation return Statements of Account for both taxes Phase 2 - April 2001 Income Tax / Corporation Tax return Employee withholding tax annual return On-line access to information DEVELOPING ON-LINE SERVICES

  5. IRISH EXPERIENCE • Customer service • International experience • Internet security • Compliance costs • Marketing • Legislation

  6. BUSINESS DRIVERS • Delivery of strategic objectives • Benefits for the organisation • Savings • Release of resources • Improved service • Greater accuracy • Overall IT strategy • What additional services?

  7. OTHER ISSUES • Mainframe • Interfaces • Security • Budget • Design • Attractive and stable • Open • Scaleable • Facilitate speed of implementation

  8. DRIVERS INTERNAL Revenue Statement of Strategy 1997 - 1999 “encourage electronic filing of returns and declarations and other electronic information exchange … keep pace with and lead developments to underpin the effectiveness of our customer service, accounting, audit and compliance programmes”

  9. DRIVERS INTERNAL • Senior level • Budget • External support • Internal support

  10. DRIVERS - EXTERNAL • Information Society Commission “self-service over the Internet should be introduced by all Government Departments as a matter of urgency” • Government • Infrastructure • Legislation • eGovernment

  11. ISSUES DURING DEVELOPMENT • Impact on other parts of the organisation • Integration of products • Public Key Infrastructure (PKI) application • Developed application

  12. DEMONSTRATION OF ROS • General features • Sales Tax (VAT) return filer • Tax practitioner filing employee withholding tax return on behalf of client • Tax practitioner/business - control of access to ROS by staff

  13. CONCLUSION • Customer Service • Who are your customers • Customer needs • Additional services • Encourage use • Don’t restrict access • Fundamental re-evaluation • Vision

  14. CONTACT DETAILS • WWW.REVENUE.IE • REVENUE ON-LINE SERVICE (ROS) • John Leamy jleamy@revenue.ie • Seán Leake sleake@revenue.ie • Kevin Mulkerrins kmulkerr@revenue.ie • Phone:+353+1+2090401

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