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Status Report on La. 1 Toll Operations

Status Report on La. 1 Toll Operations. October 11, 2013. Previous Improvements. Cash Lane Lengthened before Summer Peak Toll Booth A dded, Toll Collection Staff Hired Manual Toll Collection over Summer Peak ATPM/Manual Collection Plan for Winter Months. Back Office Accomplishments.

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Status Report on La. 1 Toll Operations

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  1. Status Reporton La. 1 Toll Operations October 11, 2013

  2. Previous Improvements • Cash Lane Lengthened before Summer Peak • Toll Booth Added, Toll Collection Staff Hired • Manual Toll Collection over Summer Peak • ATPM/Manual Collection Plan for Winter Months

  3. Back Office Accomplishments • Violation Processing Improvements • Notices to be sent out within 30 days of violation • Backlog of images reviewed, notices to be mailed pending Act 206 process implemented • Out of State Violation Notices sent (YTD) • Texas - 670 • Mississippi – 472 • Act 206 Being Implemented • Became effective in June 2013 • Reduces late notices from 3 to 1 • Reduces late fees • Allows for communications by electronic mail

  4. Customer Service Enhancements • Automated Notification Letters • Credit Card Expiration • Credit Card Auto Replenishment • Low Account Balance • Negative Balance • Guidelines for Resolution of Violations • Violation Hearings Held Locally or Over Phone

  5. Revenue Summer 2013 (Tolls Collected) • Monthly Breakdown • June $511,362.99 • July $556,575.13 (Record High in Transactions) • August $575,622.73 • Collection Rate of 95% in lane Historical Collected vs. Expected Tolls • 2011-2012 81% collected • 2012-2013 96% collected

  6. GeauxPass Efforts • 1,826 Toll Tags Sold Since July 2013 • Open Road Tolling (ORT) transactions - 66% • 56% toll tag • 10% V-toll using license plate image • Establishing a New User Agreement • Toll Tag Giveaways (La. 1 Coalition) • Acquired 1,000 additional tags: • 375 handed out, 625 remaining • Requires minimum of $30 to qualify

  7. Future Plans • Implement New AVI Multiprotocol Readers • 6B, 6C, and IAG technology • Supports national interoperability • Exploring Single-Trip Payment Option • Alternate means of payment instead of cash, faster • More effective use of ATPM’s • New Legislation • Simplify toll schedule • Implement toll differential • RFP for Back Office Operations

  8. Questions

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