PMBOK Chapter 9 Project Human Resources Management

1. PMBOK Chapter 9 Project Human Resources Management

2. Project HR management • Human Resources is Important! Human Resources weigh 12% in the PMP exam = 23 Questions ! • Project HR Management includes the processes that organize, manage, and lead the project team.

3. Project HR Management processes Process Group PM Knowledge Area

4. Project HR Management skills • Influencing the project team • Professional and ethical behavior

5. Develop Human Resource PlanInputs, Tools & Techniques, and Outputs

6. Develop Human Resource PlanData Flow Diagram

7. Develop Human Resource Plan: Inputs • Activity Resource Requirements • Enterprise Environmental Factors • Organizational culture and structure, • Existing human resources, • Personnel administration policies • Marketplace conditions. • Organizational Process Assets

8. Develop Human Resource Plan: Tools and Techniques • Organization Charts and Position Description

9. Develop Human Resource Plan: Tools and Techniques • Organization Charts and Position Description • Hierarchical-type charts • Matrix-based charts • RACI Format

10. Develop Human Resource Plan: Tools and Techniques • Organization Charts and Position Description • Text Oriented formats • Team member responsibilities • Other sections of the project management plan • Example risk register lists risk owners

11. Develop Human Resource Plan: Tools and Techniques • Networking • Organizational theories

12. Develop Human Resource Plan: Outputs • Human Resource Plan • Roles and responsibilities • Role • Authority • Responsibility • Competency • Project Organization Charts • Staffing Management Plan • Describes when and how human resource requirements will be met • Includes staff acquisition and resource calendars with the resource histogram

13. Resource Histogram

14. Develop Human Resource Plan: Outputs • Staff Management Plan • Staff release plan • Training needs • Recognition and rewards • Compliance • Safety

15. Q: What type of organization is BEST for managing complex projects involving cross disciplinary efforts? a. Projectized b. Functional c. Line d. Matrix Answer D

16. 9.2 Acquire Project Team • Acquire project team is the process of confirming human resource availability and obtaining the team necessary to complete project assignments • PM should negotiate and influence others to provide required resources • Failure to acquire resources may affect schedules, budgets, customer satisfaction, quality and risks • Alternative resources with lower competency may be the solution when the best are not available.

17. 9.2 Acquire Project Team Inputs, Tools & Techniques and Outputs

18. Acquire Project Team Data Flow Diagram

19. Acquire Project Team Inputs • Project Management Plan • Enterprise Environmental Factors • Organizational Process Assets

20. Acquire Project Team Inputs Tools & Techniques • Pre-Assignment • Negotiation • Done with Functional managers • Other project managers • External organizations • Acquisition • Hiring individual consultants or subcontracting • Virtual Teams • From the same company but live in widespread geographic areas • Working from home employees • People in different shifts or hours • People with mobility limitations • Projects ignored due to travel expenses

21. Acquire Project Team Outputs • Project Staff Assignments • Resource Calendars • Project management Plan Updates

22. 9.3 Develop Project Team • The process of improving the competencies, team interaction and the overall team environment to enhance project performance. • It requires the skills to identify, build, maintain, motivate, lead and inspire project teams. • Objectives of developing a project team include: • Improve knowledge and skills of team • Improve feeling and trust among team members • Create dynamic and cohesive team culture,

23. Q: The MOST common causes of conflict are project schedules, project priorities and: a. Personalities b. Resources c. Cost d. Management Answer B

24. 9.3 Develop Project Team Inputs, Tools & Techniques and Outputs

25. Develop Project Team Data Flow Diagram

26. Develop Project Team Inputs • Project Staff Assignments • Project Management Plan • Resource Calendar

27. Develop Project Team Tools & Techniques • Interpersonal skills (soft skills) • Training • Classrooms • Online • Computer-based • On-the-job training • Mentoring • Coaching

28. Develop Project Team Tools & Techniques • Team-Building Activities • Creating team identity • Promote trust • Good team leadership • Team forming stages (Tuckman ladder of team development) • Forming (independent and not open) • Storming • Norming (Trust and adjust) • Performing (Interdependent, smoothly and effectively working) • Adjourning (moving out)

29. Develop Project Team Tools & Techniques • Ground Rules • Co-location • Recognition and Rewards • Only desirable behavior • Win-lose rewards can hurt team cohesiveness • People should feel valued in the organization • Recognition during the life cycle is better than after project completion

30. Maslow’s Hierarchy of Needs:

31. Develop Project Team Outputs • Team Performance Assessment • Performance on objectives, Schedule, Budget • Evaluation of team effectiveness includes • Improvement in skills • Improvement competencies • Reduced staff turnover • Increased team cohesiveness • Enterprise Environmental Factors Updates

32. Q: Project performance appraisals are different from team performance assessment in that project performance appraisals focus on: • a. How an individual team member is performing on the project • b. An evaluation of the project team’s effectiveness • c. A team building effort • d. Reducing the staff turnover rate • Answer A

33. 9.4 Manage Project Team • The process of tracking team member performance, providing feedback, resolving issues, and managing changes to optimize project performance.

34. Manage Project Team Data Flow Diagram

35. Manage Project Team Inputs • Project Staff Assignments • Human Resource Plan • Roles and Responsibilities • Project Organization • Staffing management plan • Team Performance Assessments • Performance Reports • Organization Process Assets

36. Manage Project Team Tools and Techniques • Observation and Conversation • Project Performance Appraisal • Conflict management • General techniques for resolving conflicts • Withdrawing/Avoiding • Smoothing/Accommodating • Compromising • Forcing • Collaborating • Confronting/Problem Solving

37. Manage Project Team Tools and Techniques • Issue Log • Interpersonal Skills • Leadership • Influencing • Effective Decision Making

38. Manage Project Team Outputs • Enterprise Environmental Factors Updates • Organizational Process Assets Updates • Change Requests • Project management Plan Updates

39. Q: What conflict Resolution technique is a project manager using when he says, “ I cannot deal with this issue now!” a. Problem Solving b. Forcing c. Withdrawal d. Compromising Answer C

40. Q: You have just been assigned as a project manager for a large telecommunication project. This one year project is about have way done. The project team consists of 5 sellers and 20 of your company’s employees. You want to understand who is responsible for doing what on the project. Where would you find such information? a. Responsibility assignment matrix b. Resource Histogram c. Bar Chart d. Project Organization Chart Answer A

41. Q: You found out that a major subcontractor for your project consistently provides deliverables late. The subcontractor approaches you and asks you to continue accepting late deliverables in exchange for a decrease in project costs. This offer is an example of: a. Forcing b. Smoothing c. Compromise d. Problem Solving Answer C

42. Play Time