Welcome to the December Tricks of the Trade webinar!

1. Welcome to the December Tricks of the Trade webinar!

2. What is Tricks of the Trade? From brochures to booklets, From charts to checklists, From flyers to forms, There is a lot of documentation on our website about CU*BASE and the programs and features it offers. That’s why each month, we send you a Tricks of the Trade email and hold this companion webinar, to highlight key documents that will make your job easier!

3. What is Tricks of the Trade?

4. What is Tricks of the Trade?

5. What is Tricks of the Trade? Check out all our Tricks of the Trade webinar presentations and newsletters: http://cuanswers.com/tricks_of_trade.php

6. Focus of This Month’s Webinar:Collections Documentation Today we’ll be looking at some collections documentation you won’t want to miss!

7. Ice Breaker Insert an arrow next to your snowman. Snowman with a stick Baby snowman Funny arm snowman Looking really cute snowman Snowman with buttons Snowman on the beach

8. Collections Documentation Please follow along in this webinar while I show you how to find this brochure.

9. Collections Documentation Plus

10. Collections Documentation

11. Collections Documentation Fun Fact How many Tricks of the Trade newsletters have there been? What number is the collections documentation issue? Insert an arrow in the box with the correct answer. 7 25 18

12. Collections Documentation Fun Fact Answer 25 Source: The Tricks of the Trade page: http://www.cuanswers.com/tricks_of_trade.php

13. Collections Documentation Fun Fact Prize Great job! You’ve won a trip to Florida and a week on the beach!

14. Collections Documentation Plus

15. Collections Documentation Plus

16. Collections Documentation

17. Collections Documentation

18. Collections Documentation

19. Collections Documentation

20. Collections Documentation

21. Collections Documentation

22. Collections Documentation

23. Collections Documentation

24. Collections Documentation Pop Quiz What is the name of the Show Me the Steps topic that is linked to from this booklet? Insert an arrow in the bubble with the right answer. C Show Me the Steps A Handling Bankruptcy A to Z B Bankruptcy Tools

25. Collections Documentation Pop Quiz Answer Answer A Handling Bankruptcy A to Z

26. Collections Documentation Pop Quiz Prize Bravo! The Writing Team says you are # 1!

27. How do I get to CU*BASE Help?

28. How do I get to CU*BASE Help?

29. How do I get to CU*BASE Help?

30. How do I get to CU*BASE Help?

31. How do I get to CU*BASE Help?

32. How do I get to CU*BASE Help? Pop Quiz What is the quickest way to access CU*BASE online help for a single screen? (This used to be Learn about this Feature.) Insert an arrow in the square with the right answer. Click the Information button Click the question mark button

33. How do I get to CU*BASE Help? Pop Quiz Answer The Information button

34. How do I get to CU*BASE Help? Pop Quiz Prize Excellent! You’ve won a spa set!

35. How do I get to Show Me the Steps?

36. How do I get to Show Me the Steps?

37. How do I get to Show Me the Steps?

38. How do I get to Show Me the Steps?

39. How do I get to Show Me the Steps? Pop Quiz What is one way to access Show Me the Steps help from CU*BASE? Insert an arrow in the square with the right answer. Click the Information button Click the question mark button

40. How do I get to Show Me the Steps? Pop Quiz Answer The Question Mark button

41. How do I get to Show Me the Steps? Pop Quiz Prize Excellent! You’ve won a box of yummy chocolates!

42. Handling Bankruptcy A to Z

43. Handling Bankruptcy A to Z

44. Handling Bankruptcy A to Z

45. Handling Bankruptcy A to Z

46. Handling Bankruptcy A to Z

47. Other Collections Documentation

48. Other Collections Documentation

49. Other Collections Documentation

50. Other Collections Documentation