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Smart Services Acceleration Plan

Smart Services Acceleration Plan. Lindsey Taylor June 4, 2014. Our Smart Services Discussion. Overview of Services Partner Value Proposition What’s the Difference ?. Smart Services. Ready-to-Eat. Pre-Mix. Smart Net Total Care. Smart Care. It’s All About Choice and Differentiation.

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Smart Services Acceleration Plan

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  1. Smart Services Acceleration Plan Lindsey Taylor June 4, 2014

  2. Our Smart Services Discussion Overview of Services Partner Value Proposition What’s the Difference?

  3. Smart Services Ready-to-Eat Pre-Mix Smart Net Total Care Smart Care It’s All About Choice and Differentiation

  4. Smart Net Total CareService Overview

  5. Smart Net Total Care Smart Capabilities Increase Efficiency • Improve Risk Management Foundational Technical Services Capabilities (SMARTnet) Alerts(+PSIRTs) Device Diagnostics Installed Base andContract Management Online Technical Resources Advance Hardware Replacement SoftwareUpdates Technical Assistance(TAC)

  6. Smart Net Total CareInstalled Base Contract Management • Accurately validate customer’s Cisco • installed base • Ongoing collection of Cisco installed base information • Correlation and validation against Cisco intellectual capital • Detailed Inventory reports and analysis via intuitive web portal • Visibility that critical Cisco products are covered with proper service contract • Identify those Cisco products that are not covered by a service contract • Summary reports • Delta reports for changes between two collections • Contract dates, EoX Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  7. Smart Net Total CareInstalled Base Contract Management Detailed inventory and reports via an intuitive web portal Validate your Cisco installed base Identify products without service coverage, with support about to expire, or past LDoS Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  8. Smart Net Total CareInstalled Base Contract Management Know what changed in your network Easily drill down to see details of added device Deleted devices See changes between July 1 and November 1 Card Added 86 devices added Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  9. Alert Management • Alerts and notifications are correlated against customer’s Cisco installed base • Product Security Incident Response Team (PSIRT) • Software Alerts • Hardware Alerts • Intellishield Alerts • Field Notice Alerts • Alerts are posted and saved in the portal • Customer sees only those alerts that apply to their Cisco products

  10. Smart Net Total CareProactive Alert Management Alerts are correlated against your Cisco installed base • Product Security Incident Response Team (PSIRT) • Software alerts • Hardware alerts • Field notice alerts A complete view of product alerts specific to installed base Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  11. Smart Net Total CareProactive Alert Management Alerts are correlated against your Cisco installed base Shows all devices affected by specific alert Easily drill down to find all details of an alert Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  12. The NLS1 Service Contract NLS1 service contract provides the following: • Right to use the Cisco-owned software collector appliance: • Alternative to purchasing the hardware collector appliance • Install onto customer’s own hardware and VMware platform (program currently evaluating additional options) • SNTC Portal Access • Standard Deployment Service • Standard Support (Day 2) service • Software updates to the software collector at • Cisco’s discretion Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  13. SNTC NLS1 SKUs The installed base is the total value, in US dollars, of the list price of Cisco devices in use by the customer. List Price above in $US, use local pricing outside US. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  14. Cisco Smart Net Total Care Acceleration Promotion Discount Applies to Smart Net Total Care SKU CON-NLS1-0T5M For a Limited Time Only! 2-Tier partners can SAVE Promotion Runs from June 1, 2014 thru October 31, 2014 up to US• Canada•Latin America only • View US Disti Promotion Code for details • PP-Smar104954-141031 • Must purchase through Distribution • Partners to negotiate discount with their Distributor QUESTIONS? Please contact Lindsey Taylor at americas-smartbdm@external.cisco.com

  15. Enterprise Device Level SNTC SKUs

  16. Smart Net Total CareYour Path, Your Choice Re-sell and Leverage Re-sell, Manage, and Bill for Services Re-sell and Co-Manage Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  17. Immediate Partner Opportunity Customer Sample #1 381 UNCOVERED 34 PAST LDOS Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  18. Smart CareService Overview

  19. Smart Care Service Smart Capabilities 1st Line Support Provided by Partner Remote Network Monitoring Voice Assessments and Quality Monitoring Services Network Wide Maintenance Coverage “Four Pillars” Capabilities Security and Core Assessments and Repair Product Alerts and Notifications Single Contract Management NBD Hardware Replacement with Optional 4-Hour Coverage Cisco.com and Smart Care Portal/Tools Access 24/7 Partner Access to Technical Assistance Center Cisco IOS Updates, Upgrades, and Software Updates

  20. Cisco Partner Customer How It Works Network Discovery • Assessment • Repair Cisco® Smart Care Control Panel Reactive Support Value-Add Partner Services NetworkDiscovery RMA TechSupport TAC BusinessIntelligence Proactive Maintenance Cisco Smart Care Virtual or Hardware Network Collector Installed Base Network Data Network Monitoring and Assessment NetworkAssessment and Repair Device Diagnostics

  21. Smart Care Features Smart Care Control Panel: Central repository for monitoring customers’ networks and performing tasks with a variety of dashboards Installed Base Management: Periodic validation of your customers’ Cisco® devices’ service levels against Cisco intellectual capital Proactive Notifications: PSIRTs are correlated with IntelliShield alerts to provide security vulnerability information; EOX alerts for devices are also issued Assess and Repair: Proactive, periodic assessments to identify and fix issues Assess and Prepare: Assessment to check a network’s readiness to support new technologies Disaster Recovery Services: Backs up a customer’s routing, switching, and security devices’ configuration offsite IPS Services: Helps ensure customer IPS devices have up-to-date signature files to protect against attacks Reports: Monthlybusiness reports and weekly network exception reports for customers

  22. Smart Care Benefits Customer Benefits Comprehensive care for all covered devices • Cisco® • Smart Care Service • Partner-led offer • Can enable you to create your own branded managed service solution • Quickly take it to market by combining Cisco intellectual capital with advanced “smart” capabilities Partner Benefits Strategic advantage with increased visibility into customers’ networks and revenue opportunities Long-term profitability with a service-led model that can promote recurring revenues Dual expertise of Cisco and certified partner Competitive differentiation with full-featured managed service offering Enhanced business growth with platform upon which customized services can be added Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  23. Smart Care Rebate Model Two Smart Rebates 5% • Stackable Rebates • Smart Rebates are in addition to the • P4P / CSPP Sales Performance Rebates ⟱ 10% • Rebate Dependencies • Partners have to qualify for the Portal Usage Rebate before they can qualify for the Active Collector Rebate Active Collector Portal Usage

  24. What’s the Difference? Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

  25. Why Would You Want Either? Account Control Smart Care Smart Net Total Care • Differentiation • Fully customizable • Avoid price competition • Average 30%-40% margin • Start / Enhance partner MS practice Resold Partner has no risk Enhanced customer experience Same margins as SMARTnet

  26. Cisco Smart Services BDM Team

  27. Thank You

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