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Group Dynamics and Teamwork

Group Dynamics and Teamwork. February 28, 2012 MGMT 4000, Class 6. A good definition…. A small group of people….. with complementary skills…. who are committed to a common purpose, goals, and approach…. for which they hold themselves mutually accountable .

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Group Dynamics and Teamwork

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  1. Group Dynamics and Teamwork February 28, 2012 MGMT 4000, Class 6 Harvard University

  2. A good definition….. A small group of people….. with complementary skills…. who are committed to a common purpose, goals, and approach…. for which they hold themselves mutually accountable. • From Katzenbach and Smith “Wisdom of Teams” What are the differences between a working group and a team?

  3. Stages of a Team Forming Storming Adjourning Tuckman Model Performing Norming Harvard University

  4. Stages of a Team Harvard University

  5. Five Dysfunctions of a Team, Patrick Lencioni Results Accountability Commitment Conflict Trust Harvard University

  6. Clarity - Communication - Rigor Decision-Making Modeling Achieving Results Developing Talent

  7. Partner Discussion Think about the best team you’ve ever been on (work, school, sport, volunteer, etc) • What were the characteristics that made it great? Think about the worst team you’ve ever been on • What made it ineffective?

  8. Team Effectiveness Defined • The team’s output (at least) meets the standards of quality, quantity, etc. of the clients • The team is operating in ways that make it better as a performing unit over time • On balance, the team contributes to (more than it undermines) the learning and well-being of individual members

  9. “Condition 0” A Real Team • Bounded • Stable • Interdependent for a common purpose

  10. Four Essential Conditions for Team Effectiveness 1. Clear, engaging direction 2. Enabling team structure 3. Supportive organizational context 4. Available, expert, coaching

  11. 1. Clear, Engaging Direction Ends specified? yes no Wasted human resources De- motivation yes Means specified? Engaged, goal-directed work Chaos and wasted effort no

  12. 2. Enabling Team Structure • Appropriate team composition • A motivating team task • Core norms of conduct

  13. 3. Supportive Organizational Context • Rewards for excellent team performance • An information system that provides to the team the data it needs to plan its work • Available training and education, including in teamwork skills • Basic material resources

  14. 4. Available, Expert Coaching • Motivational coaching, aimed at enhancing team-level effort • Educational coaching, aimed at helping the team learn from its work • Consultative coaching, aimed at helping the team plan, evaluate, and execute its work strategy

  15. DirectionStructureContext-----> Process Consequential Clear Challenging Effort Strategy Talent • Motivating team task • Core norms • Composition • Rewards • Information system • Education system

  16. Team Deliverable • 15 minute presentation • 5 minute Q & A • Team Evaluation Harvard University

  17. Team Discussion • Discuss and determine: • How you will communicate? • How you will make decisions? • How will you hold one another accountable? • How will you evaluate team member contribution/team performance? • Name for your team? • Report Outs Harvard University

  18. References • Katzenbach, Jon and Douglas Smith, The Wisdom of Teams, HarperBusiness, 1994. • Lencioni, Patrick, The Five Dysfunctions of a Team, Jossey-Bass. • http://www.businessballs.com/tuckmanformingstormingnormingperforming.htm Harvard University

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