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Managing Risk in Higher Education

Managing Risk in Higher Education. Adjusting a major flood claim - a university case study Maggie Cowing BSc(Hons) ACII FCILA. Adjusting a major flood claim. Cause Material damage aspects Business interruption aspects Claim management Recovery Lessons learned. University of Hull.

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Managing Risk in Higher Education

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  1. Managing Risk in Higher Education Adjusting a major flood claim - a university case study Maggie Cowing BSc(Hons) ACII FCILA

  2. Adjusting a major flood claim • Cause • Material damage aspects • Business interruption aspects • Claim management • Recovery • Lessons learned

  3. University of Hull • Established 1928 • Circa 16-17,000 students • Circa 2,300 employees • Revenue approx £130m • Property/BI cover • No previous experience of flooding

  4. June 2007 Floods • Torrential, prolonged rainfall • Surface drains & sewers couldn’t cope • 1 in 150 year event • Tens of thousands of claims

  5. Cause • Flood 1 – 15 June 07 • Flood 2 – 25 June 07

  6. Material damage aspects - Buildings

  7. Material damage aspects - Buildings

  8. Material damage aspects - Buildings

  9. Material damage aspects - Buildings

  10. Material damage aspects - Buildings

  11. Material damage aspects - Buildings

  12. Material damage aspects - Buildings

  13. Material damage aspects - Buildings

  14. Material damage aspects - Buildings

  15. Material damage aspects - Buildings

  16. Material damage aspects - Buildings

  17. Material damage aspects - Buildings

  18. Material damage aspects - Buildings

  19. Material damage aspects - Buildings

  20. Material damage aspects - Buildings

  21. Material damage aspects - Buildings

  22. Material damage aspects - Buildings • Strip out, dry and clean • Prepare scope of works • Procurement – pre tendered rates or by competitive tender • Adjuster checks and approves scope and cost • Have work carried out…..

  23. Material damage aspects - Buildings • ….but rarely go back exactly as was • Compliance with public authority requirements • Flood resilient repairs • More convenient/economical layouts • Speed of repairs (business interruption) • Work on notional reinstatement costs

  24. Material damage aspects - Contents

  25. Material damage aspects - Contents

  26. Material damage aspects - Contents

  27. Material damage aspects - Contents

  28. Material damage aspects - Contents

  29. Material damage aspects - Contents

  30. Material damage aspects - Contents

  31. Material damage aspects - Contents

  32. Material damage aspects - Contents

  33. Material damage aspects - Contents

  34. Material damage aspects - Contents

  35. Material damage aspects - Contents • Dry and clean • Examine possibility of repair or replacement • Obtain estimates for repair or replacement • Adjuster checks and approves scope and cost • Have work carried out…..

  36. Material damage aspects - Contents • ….but rarely go back exactly as was • Racking no longer available • Better machines now available • Non-replacement of all small items • Speed of repairs (business interruption) • Work on notional reinstatement costs

  37. Business Interruption aspects • M & E loss to library • Loss of Hall of Residence heating & hot water • Damage to Hall of Residence and social centre • Shortage of accommodation in area due to flood • New academic year starts 17 Sep • Students’ choices made in July • Halls - £500K pa at risk, tuition fees - £600K pa

  38. Business Interruption aspects • Temporary transformer for library

  39. Business Interruption aspects

  40. Business Interruption aspects • Temporary transformer for library • Temporary boiler plant for hall

  41. Business Interruption aspects

  42. Business Interruption aspects • Temporary transformer for library • Temporary boiler plant for hall • Temporary floor coverings for hall • Costs of expediting work • Thanks to a great effort on the part of university staff in all areas, all work was completed to time • Unavoidable small loss of GP from café • Otherwise all revenue secured

  43. Claim management • Series of meetings • Actions/minutes agreed • Used as agenda for next meeting • Development of spreadsheets detailing loss • Live system with version control • Prompt interim payments • Early settlement once quantum agreed

  44. Recovery • Extreme weather event – 1 in 150 • Yorkshire Water • reduced capacity of drainage system • pumping station reduced capacity of sewerage system • Need to tie in to damage or extent • Extensive flood modelling required

  45. Lessons learned • Claim management and communication • Pre-appointment of contractors • no flood inflation • prompt attendance • OJEU requirements avoided • Use of external professionals • Flood resilient repairs • Business interruption cover

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