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The Economy

The Economy. The Economy. Stan Edde Chief Operating Officer. Staff Panel. The Economy. 535 Portwall Year of Change. The Economy. Got it covered: Bigger building budget. The Economy. Unhappy Surprise. Transportation Food costs. The Economy. Higher Food Cost. 8 ¢ / lb. 13 ¢ / lb.

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The Economy

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  1. The Economy

  2. The Economy • Stan Edde • Chief Operating Officer Staff Panel

  3. The Economy • 535 Portwall • Year of Change

  4. The Economy • Got it covered: • Bigger building budget

  5. The Economy • Unhappy Surprise • Transportation • Food costs

  6. The Economy • Higher Food Cost 8¢/lb 13¢/lb Potatoes VAP: Value Added Processing

  7. The Economy • A Lot of Potatoes

  8. The Economy • USDA 36% decrease

  9. The Economy • Fee Increases Starting July 2, 2012

  10. The Economy • Handling Fee

  11. The Economy • Re-Stocking Fee $35 For orders not picked up

  12. The Economy • Produce VAP Fee 4¢/lb

  13. The Economy • Special Delivery Fee $30 For drop-off

  14. The Economy • Delivery Fee

  15. The Economy • Regular Delivery Fee

  16. The Economy • Less Than National Allows

  17. The Economy • Thank You For being our partner

  18. Your questions and comments

  19. Terence FranklinAgency Services Steve KirkpatrickController Rodney DickersonOperations Laurence LaliberteInventory Albert ChambersTransportation Amy RaganDevelopment

  20. Agency Express The Economy • Editing of submitted food orders • Why is it so hard to get food orders to go through the system without calling and getting help from HFB staff?

  21. Quality Control The Economy • Bagging of rice and beans, flimsy bags and inconsistent weights • Paying for food with 1-yr expiration dates. • Kroger meat being 2 months after expiration date.

  22. Quality Control The Economy • Why can't we get the supplies like we used to? You don't know what to order, you don't get what you ordered anyway. • When we receive "Best by Date" items (Frozen+Boxed+Canned), what is the "shelf" life or safe date range to discard?

  23. Food Fairs The Economy • Dairy? • Canned goods

  24. Customer Service The Economy • Better communication from food bank agency personnel

  25. Customer Service The Economy • Needs to employ an outside firm to survey agencies about whether the HFB is effectively meeting its goals of service to the agencies.

  26. Customer Service The Economy • Assist agencies in understanding the monthly statement: debits and credits • Due to the credit limit, can we get faster turnaround on invoices • Agency monthly statements are not coming in a timely fashion to stay current with invoices.

  27. Customer Service The Economy • How can we get smaller amounts than 500 lb pallets of produce? • Personnel changes are constant on the dock level. Inexperienced forklift drivers create danger to staff, agencies and volunteers. The only constant is Ison! He is great.

  28. Customer Service The Economy • I miss the contact with agency services. They are great; I just do not see them enough.

  29. Inventory The Economy • Availability of produce on the shopping list • Quality of produce • Lack of hamburger meat

  30. Inventory The Economy • When placing orders for food sometimes items are listed as entrée self-heating or family boxes. Is it possible to have details of what is included on those boxes instead of being surprised when the orders arrive? • Do you offer special foods for seniors? Like senior boxes?

  31. Strategic Direction The Economy • What does the HFB see as the future for small scale pantries? Does HFB see consolidation of smaller pantries as a desirable alternative?

  32. Strategic Direction The Economy • We've been told and want it clarified/ruled out. • Larger pantries have 1st choice, best choice of all items. • This is to run out smaller pantries • Smaller pantries get broken, out of date, “bad" food items when others get the "best".

  33. Resources The Economy • How often do you promote or inform agencies about grants? • How does the FB decide on allocations such as refrigators, freezers and other FB allocations? • Are there any or will there be any collaborative grant opportunities?

  34. Resources The Economy • What can the Houston Food Bank do to help us get the City of Houston to rollback the over 300% increase in the food permit fee? This increase cuts directly into the limited cash donations we have to pay for food, and for smaller pantries especially, this is a real hardship. PLEASE HELP!!

  35. The Economy

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