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The Economy. The Economy. Stan Edde Chief Operating Officer. Staff Panel. The Economy. 535 Portwall Year of Change. The Economy. Got it covered: Bigger building budget. The Economy. Unhappy Surprise. Transportation Food costs. The Economy. Higher Food Cost. 8 ¢ / lb. 13 ¢ / lb.
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The Economy • Stan Edde • Chief Operating Officer Staff Panel
The Economy • 535 Portwall • Year of Change
The Economy • Got it covered: • Bigger building budget
The Economy • Unhappy Surprise • Transportation • Food costs
The Economy • Higher Food Cost 8¢/lb 13¢/lb Potatoes VAP: Value Added Processing
The Economy • A Lot of Potatoes
The Economy • USDA 36% decrease
The Economy • Fee Increases Starting July 2, 2012
The Economy • Handling Fee
The Economy • Re-Stocking Fee $35 For orders not picked up
The Economy • Produce VAP Fee 4¢/lb
The Economy • Special Delivery Fee $30 For drop-off
The Economy • Delivery Fee
The Economy • Regular Delivery Fee
The Economy • Less Than National Allows
The Economy • Thank You For being our partner
Your questions and comments
Terence FranklinAgency Services Steve KirkpatrickController Rodney DickersonOperations Laurence LaliberteInventory Albert ChambersTransportation Amy RaganDevelopment
Agency Express The Economy • Editing of submitted food orders • Why is it so hard to get food orders to go through the system without calling and getting help from HFB staff?
Quality Control The Economy • Bagging of rice and beans, flimsy bags and inconsistent weights • Paying for food with 1-yr expiration dates. • Kroger meat being 2 months after expiration date.
Quality Control The Economy • Why can't we get the supplies like we used to? You don't know what to order, you don't get what you ordered anyway. • When we receive "Best by Date" items (Frozen+Boxed+Canned), what is the "shelf" life or safe date range to discard?
Food Fairs The Economy • Dairy? • Canned goods
Customer Service The Economy • Better communication from food bank agency personnel
Customer Service The Economy • Needs to employ an outside firm to survey agencies about whether the HFB is effectively meeting its goals of service to the agencies.
Customer Service The Economy • Assist agencies in understanding the monthly statement: debits and credits • Due to the credit limit, can we get faster turnaround on invoices • Agency monthly statements are not coming in a timely fashion to stay current with invoices.
Customer Service The Economy • How can we get smaller amounts than 500 lb pallets of produce? • Personnel changes are constant on the dock level. Inexperienced forklift drivers create danger to staff, agencies and volunteers. The only constant is Ison! He is great.
Customer Service The Economy • I miss the contact with agency services. They are great; I just do not see them enough.
Inventory The Economy • Availability of produce on the shopping list • Quality of produce • Lack of hamburger meat
Inventory The Economy • When placing orders for food sometimes items are listed as entrée self-heating or family boxes. Is it possible to have details of what is included on those boxes instead of being surprised when the orders arrive? • Do you offer special foods for seniors? Like senior boxes?
Strategic Direction The Economy • What does the HFB see as the future for small scale pantries? Does HFB see consolidation of smaller pantries as a desirable alternative?
Strategic Direction The Economy • We've been told and want it clarified/ruled out. • Larger pantries have 1st choice, best choice of all items. • This is to run out smaller pantries • Smaller pantries get broken, out of date, “bad" food items when others get the "best".
Resources The Economy • How often do you promote or inform agencies about grants? • How does the FB decide on allocations such as refrigators, freezers and other FB allocations? • Are there any or will there be any collaborative grant opportunities?
Resources The Economy • What can the Houston Food Bank do to help us get the City of Houston to rollback the over 300% increase in the food permit fee? This increase cuts directly into the limited cash donations we have to pay for food, and for smaller pantries especially, this is a real hardship. PLEASE HELP!!