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e-Government practice at the local government level

e-Government practice at the local government level. Douglas Cohen South African Local Government Association (SALGA). 80% of G2C = LG. A round the world the overwhelming majority of citizen-government transactions takes place at the local level.

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e-Government practice at the local government level

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  1. e-Government practice at the local government level Douglas Cohen South African Local Government Association (SALGA)

  2. 80% of G2C = LG • Around the world the overwhelming majority of citizen-government transactions takes place at the local level. Schmidt, Oliver. 2002. Balanced E-Government: Connecting Efficient Administration and Responsive Democracy. Gutersloh: Bertelsmann Foundation.

  3. Presentation Overview • e-Gov @ Lo-Gov • State of South African Local Government online • Changing / Challenging the status quo

  4. e-Gov @ Lo-Gov • What is e-Government? Reported from the Civil Society Colloquium on E-government http://www.wordle.net/create

  5. Improving public access to a wide range of government services, especially by people who live in regional, rural and remote areas and people with disabilities e-Gov @ Lo-Gov • Encouraging growth of e-business and associated opportunities. • What is Local Government e-Government? • Providing access 24 hours a day, seven days a week • Reducing bureaucratic and jurisdictional demarcation to provide unified services based on user requirements • Reducing the cost of delivery of some government services • Increasing efficiency-saving tax-payers’ funds

  6. Presentation Overview • e-Gov @ Lo-Gov • State of South African Local Government online • Changing / Challenging the status quo

  7. State of South African Local Government online • It should be no surprise that not all of the 283 municipalities have functional, effective or active websites

  8. State of South African Local Government online… • Buts it’s not just a nice to have… • Guiding legislation but who’s watching compliance?

  9. State of South African Local Government online • The reasons? http://www.wordle.net/create

  10. State of South African Local Government online • There are huge disparities in the websites’ functionality, compliance, content and relevance • 98% of websites are in English and none support disabled access • No up-to-date listing of Municipal Contact and / or Leadership Information • Publishing draft Municipal IDP’s and Budgets appears to be a nice to do rather than a must

  11. State of South African Local Government online

  12. State of South African Local Government online • Low Levels of ICT penetration in South Africa Source Data: Stats SA Community Survey 2007

  13. State of South African Local Government online • Limited involvement of Local Government in National e-Gov Policy (and visa-versa) • No standardisation in terms of the local government domain • No single up-to-date listing of Municipal Websites

  14. Presentation Overview • e-Gov @ Lo-Gov • State of South African Local Government online • Changing / Challenging the status quo

  15. Changing / Challenging the status quo • South Africa now boasts almost 100% mobile phone penetration.

  16. Changing / Challenging the status quo • Expanding the use of Mobile / WEB 2.0 Technologies • eDemocracy • eParticipation • E.g. Emakhazeni LM

  17. Changing / Challenging the status quo • Stimulate demand • Acknowledge the role of Local Government as an key e-Government channel • Think of services (and service delivery) NOT eServices • Local language content • Increase access points

  18. Changing / Challenging the status quo • Stimulate supply • Increase the strategic profile of ICT @ LG • Drive 100% compliance with legislation • Generic standards, supporting guidelines, shared good practices and solutions and benchmarked costs • Reward performance

  19. Changing / Challenging the status quo • What can we learn from the Software Development Life Cycle (SDLC)? • Waterfall Models • Spiral Models BalancingAnalogue & Heuristic Approaches

  20. Changing / Challenging the status quo • User led approach to e-government • (NAO 2002)

  21. Changing / Challenging the status quo But what is SALGA’s role? "And thus, dear students, we have arrived at the formula for understanding local government e-Government practice ”

  22. Thank You dcohen@salga.org.za 012 369 8000

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