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Carrollton Country Flowers

Carrollton Country Flowers. John Scheetz Mike Weals James Scanlon Group 4 Eric Miller Eugen Rosca. Introduction. Main customers are funeral homes and weddings Other income comes from pine arrangements and the selling of antiques and primitive style furniture

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Carrollton Country Flowers

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  1. Carrollton Country Flowers John Scheetz Mike Weals James Scanlon Group 4 Eric Miller EugenRosca

  2. Introduction • Main customers are funeral homes and weddings • Other income comes from pine arrangements and the selling of antiques and primitive style furniture • An IT system is nonexistent • All records are kept by hand in folders • Had a simple website, but the host of the website got hacked after 5 months of activity and the website was lost • Looking to expand

  3. Internet and Intranet • An effective website can help build customer relationships and generate new business • A data driven website should be used • Online ordering service for individual customers and businesses • Should consider having a flower delivery service • An intranet will allow the staff to access company and customer information • Can use the information as a marketing tool

  4. Small Businesses with Websites

  5. Security Systems • A Security system needs to protect company and customer information • Secure Socket Layers should be added to provide security in online communications and transactions through the website • Cisco ASA 5500 Series • McAfee Total Protection for Small Businesses • Symantec Endpoint Protection Small Business Edition • Backup Exec for Small Businesses

  6. Recommendations – internet and security • A computer with an internet connection needs to be implemented at the shop • Data driven website installed • Intranet • Hardware vs. Software firewalls • Would recommend the Symantec Endpoint Protection Small Business package - offers more value • Cisco ASA 5500 Series – Least likely to recommend • Hardware firewall and expensive

  7. Type of Decision Support System • Carrollton Country Flowers has no formal computer system in place, so the implementation of a DSS must be very basic. • The recommendation for a DSS system will be implementing Microsoft Office into their new computer system. Access and Excel will give the best benefit for a beginning DSS. • With the programs CCF can put in a database containing customer accounts, vendor accounts, and a product list that can be used for multiple purposes.

  8. Centralized or Decentralized System? • Centralized systems have the top tier of management making all of the decisions. Centralized are usually small companies. • Decentralized systems spread out the power to managers in order to cover all aspects of the business. Decentralized is usually used in major corporations. • Carrollton Country Flowers are considered to be a centralized system because the two owners make all of the decisions. • The recommendation is that CCF stays as a centralized system because they are so small. There is no need to spread power.

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