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Cultural Competency, Communication, and Implications for Quality Care

Faculty Disclosure Statement . This session will not discuss any off-label or unapproved uses of drugs or medical devices.Consultant/Speaker/Other: Cultural Competency

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Cultural Competency, Communication, and Implications for Quality Care

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    2. Faculty Disclosure Statement This session will not discuss any off-label or unapproved uses of drugs or medical devices. Consultant/Speaker/Other: Cultural Competency & Disparities in Health & Health Care Network Omni Multilingual Communications; MDNGLive.com, Medscape; Outcomes, Inc

    5. What is Cultural Competence? “The ability of systems to provide care to patients with diverse values, beliefs and behaviors including tailoring delivery of care to meet patients’ social, cultural, and linguistic needs. The ultimate goal is a health care system and workforce that can deliver the highest quality of care to every patient, regardless of race, ethnicity, cultural background, [language proficiency, literacy, age, gender, sexual orientation, disability, or socioeconomic status].” Adapted and expanded from the Commonwealth Fund. New York, NY, 2002

    7. Population Trends: Increasing Diversity

    9. Gittell R, Lord T: Profile of New Hampshire’s Foreign-born Population. Carsey Institute Issue Brief No. 8, Spring 2008 http://www.carseyinstitute.unh.edu/publications/IB_NH_Foreign-Born_08.pdf

    10. Gittell R, Lord T: Profile of New Hampshire’s Foreign-born Population. Carsey Institute Issue Brief No. 8, Spring 2008 http://www.carseyinstitute.unh.edu/publications/IB_NH_Foreign-Born_08.pdf

    11. Gittell R, Lord T: Profile of New Hampshire’s Foreign-born Population. Carsey Institute Issue Brief No. 8, Spring 2008 http://www.carseyinstitute.unh.edu/publications/IB_NH_Foreign-Born_08.pdf

    12. http://www.accessproject.org/adobe/assessing_interpreter_capacity.pdf

    14. http://www.dhhs.state.nh.us/NR/rdonlyres/efaz2xwoargnslxjxewsva2v4btho3gzt6ylysxo7xygwv5zvvnolwhy7m75ydh23dql3dtd2z3mgqkl5cnjdbttyld/guide.pdf

    15. Diversity Plan Goals - Staff Development - Community Partnering - Consumer Access - Accountability - Performance Outcomes - Data

    17. State Cultural Competency Legislation

    23. Patient- and Family-Centered Care Initiatives Picker Institute – Picker/Commonwealth Program for Patient-Centered Care http://www.pickerinstitute.org Planetree Health Alliance http://www.planetree.org Institute for Family-Centered Care http://www.familycenteredcare.org

    25. Patient-Centered Care in Hospitals

    29. The following are some of the specialty groups that have published guidelines and/or policies relating to the care of culturally diverse populations: Society of Teachers of Family Medicine American Academy of Family Physicians American Osteopathic Association American Academy of Pediatrics American College of Physicians American Psychiatric Association American College of Obstetrics and Gynecology American College of Emergency Physicians American Academy of Orthopaedic Surgeons

    34. Key Points Need to create a learning environment that fosters safety, trust, and respect Within-group diversity is often greater than between-group diversity There is no “cookbook approach” to treating patients Avoid stereotyping and overgeneralization An assets and strengths-based perspective is important to maintain Every encounter is a cross-cultural encounter

    40. Joint Commission

    42. Improving Cultural Competency in Children’s Health Care National Initiative for Children’s Healthcare Quality (NICHQ) Project Funding: The California Endowment http://www.nichq.org/NR/rdonlyres/5B534B7B-0C38-4ACD-8996-EBB0C4CB2245/0/NICHQ_CulturalCompetencyFINAL.pdf

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