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AOL Instant Messenger

AOL Instant Messenger. Tips and Tricks for your office or the Reference Desk. Getting Started. Creating a User Account. AIM (AOL Instant Messenger) is free It’s also popular: Many common names are already taken. I dare you to try “Rebecca” or “Keith”. 

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AOL Instant Messenger

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  1. AOL Instant Messenger Tips and Tricks for your office or the Reference Desk

  2. Getting Started

  3. Creating a User Account • AIM (AOL Instant Messenger) is free • It’s also popular: Many common names are already taken. I dare you to try “Rebecca” or “Keith”.  • A possible convention: [campus user name][phone extension], i.e. rogersjp3328. What else might work?

  4. Getting a screen name • Go tohttp://my.screenname.aol.com • Now follow me…

  5. Downloading AIM • Go tohttp://aim.aol.com • There is usually a HUGE ‘Download Now’ button on the front page. Click that. • Don’t click “New Users”; that will ask you to create a new screen name. Click “Upgrade”. • Download the latest version of AIM.

  6. Install AIM… • Install! There should be a program on your desktop (which you just downloaded) called Install_AIM.exe. Run it! • You do NOT have to register for any additional services (like Netscape). Click ‘no’ at will.

  7. Logging In to AIM • Start the program • Enter your new screen name in the top box • Enter your new password in the second box • BEFORE you click to Sign On…

  8. Logging In to AIM… • Do you want AIM to save your password? • Do you want AIM to automatically log you in every time the program starts?

  9. Now you’re in. • First step: Get someone to talk to. (Add Buddies.) • To add a buddy, click on SETUP. • Now, you have options… you can add, delete, or edit groups, and you can also add buddies. • Click on ADD BUDDY and enter the person’s screen name.

  10. Add some buddies! • Known College Libraries Buddies: • PotsdamLibrary • compeakw • trithadi • Jenica26 and rogersjp3328 • marianne2673308 • Who else?

  11. IM Culture

  12. Away Messages • You must use Away messages. • It’s polite, and it’s a part of messaging culture. If you walk away from an ‘instant’ message, the person on the other end needs to know you’re not there. • Click on AWAY, and then click on EDIT AWAY MESSAGES. • You can add, delete change, and save Away messages.

  13. Away Messages… • If you’re leaving your office, you can right click on the toolbar icon, select Away, and then select the message.

  14. Away Messages • When you return, simply click “I’m Back”.

  15. IM Jargon • Just as there is IM etiquette with Away Messages, there is IM language. • Do a Google search for “IM Jargon” or “Chat slang” or any combo of the terms. • Or try • http://www.web-friend.com/help/lingo/chatslang.html • http://www.aim.com/acronyms.adp?aolp

  16. At a minimum, you should recognize: brb afk k thx pls btw np jk irl asl, or a/s/l dyoh b/f, g/f LOL ROFL Jargon 101

  17. Jargon in action… • ‘allo? • Brb, afk • K • Hey. How’s your Monday? • Monday-like. You? • I’d like to skip Mondays pls • LOL Sounds familiar

  18. We all love smileys, right? Too bad, they’re stickin’ around. http://en.wikipedia.org/wiki/Emoticon Basic varieties: :) The Smile ;) The Wink :D The Grin :P The Stick-y-Out-y Tongue 8) The Cool O:) The Innocent :( The Sad Emoticons!

  19. Emoticons in action • You coming down this wknd? • Yes! :D • LOL. You just want to go to the mall. • No, that’s not it at all… ;) • I’m cool with the mall. • Yay! 8)

  20. So you have a problem user… • If a screen name is spamming the PotsdamLibrary account… • OR a screen name is asking inappropriate questions (ie, A/S/L)… • First, you can check the user’s info. Who are they?

  21. So you have a problem user… • If they’re clearly a Potsdam student, you can try explaining the appropriate use of the service. • If they’re not, or they don’t listen, you can… • Block them. This prevents them from contacting you again from that screen name. • If a user starts to “Warn” the PotsdamLibrary account, block them immediately. They can seriously damage our ability to provide IM reference.

  22. Other Settings • AIM is infinitely customizable. • Font, font color, font background color, font size • Sounds • Window background color • Time-stamp • Privacy • Pop-up notification and alerts • Smileys and Buddy Icons • Stock and News tickers • All available under “Prefs”.

  23. In closing… • There’s SO MUCH MORE. Direct connections, video, file transfers, dancing smiley faces… • For Reference work, you need to know: • How to use the basics of the program • afk etiquette • How to understand the user’s communication culture • How to put your proverbial foot down.

  24. What else do you want to know? This is your chance to pick my brain…

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