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Case Study Based on Contact Center and Data Network

Case Study Based on Contact Center and Data Network

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Case Study Based on Contact Center and Data Network

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  1. Case Study Based on Contact Center and Data Network “We had one project manager who oversaw all the work and a single organization in the driving seat – managing their own team and liaising with important third party providers. No headaches, no fuss and no nonsense – just professional, courteous and timely delivery throughout each stage of the project.” Tim Andrews, IS Manager for JVC UK JVC Switches on to VoIP to stay one step ahead Challenges • Make use of IP telephony to future-proof business • Provide brand new offices with new communications system • Install a scalable, open-ended infrastructure Solution • Alcatel-Lucent OmniCore family of backbone switches • Alcatel-Lucent Wi-Fi and IP Touch handsets • Alcatel-Lucent OmniPCX Enterprise communications server Benefits • Increase in customer satisfaction thanks to faster response • Full communications functionality for mobile employees • Potential for easy network expansion in the future Business Partner:

  2. “It enhances the total guest experience, thus building brand loyalty, creating repeat business and improving occupancy rates. Secondly, it encourages guests to use those services, thus generating additional revenue.” Orthodox Tefera, Regional IT Manager, Hilton Hotels Africa and Indian Ocean Business Partners: Communications Solutions Lead The Hospitality Industry Into The Future Solution • Internet connections: analog, Ethernet and/or WiFi wireless nodes • DECT telephony, with Alcatel-Lucent Mobile 200 Reflexes • DECT handsets, for increased mobility and availability Benefits for hotel guests • More customized service, according to personal and/or professional needs • Swift check-in and check-out • Better all-round customer experience, resulting in increased brand loyalty Benefits for the hotel • Centralized network with open architecture for easy management • Simplified transactions • Increased efficiency resulting in higher productivity • Improved mobility and availability • Higher revenue opportunities

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