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National Quality Improvement

National Quality Improvement and Clinical Audit Network (formerly National Audit Governance Group) HQIP Conference – Plenary Workshop October 2013

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National Quality Improvement

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  1. National Quality Improvement and Clinical Audit Network(formerly National Audit Governance Group) HQIP Conference – Plenary Workshop October 2013 Prepared by Kat Young (NQICAN Chair,) Sue Venables (General Secretary), Julie Hancocks (Communications Officer) and Jim Shaw-Cotterill (Chair SECEN )

  2. Good morning Goedemorgen Magandang umaga Bonjour Guten morgan Καλημέρα בוקר טוב goeie môre Mirëmëngjes hyvää huomenta સવારે સારી pagi सुबह अच्छा Buongiorno おはようございます dzień dobry bom dia buna dimineata доброе утро buenos días ดีตอนเช้า sabah iyi گڈ مارننگ0 chào buổi sáng bore da

  3. NQICAN: Background • 2000 - NAGG set up • 2008 - moved to representatives for each region • 2013 – • purpose revised and objectives developed • group renamed to NQICAN to reflect the changing quality landscape and the changing role of clinical audit staff • people with an interest in the development of clinical audit • health (all sectors), starting to involve social care • Mostly unfunded and little/no cost to join regional network

  4. NQICAN: how it works

  5. Context - national • Demands on the NHS +++ • Pressure to improve the quality of care+++ • Increasing pressure on NHS staff including clinical audit / quality • Variation in level of improvement following national audit • Growth of improvement science (particularly clinicians) • Plethora of national organisations making decisions about QI and clinical audit • High level decisions about audit/QI need to engage to staff on the ground

  6. Francis, Berwick & Keogh • Openness and transparency • Patient and public involvement/ patient partnership • QI strategy • Capability of the system • Role of QI/CA staff • Leadership, culture, NHS as learning organisation • Board responsibility • Clinical engagement • Clinical audit / QI programme • Measurement and real-time accurate data • Mortality • Response to outliers

  7. Feedback from regional networks • Uncertainty about future • Clinical audit staff role expanding to QI • Lack of understanding of what is meant by Quality Improvement? • Lack of standardised approach / QI training • Need to talk the same language • Lack of leadership • Conflict between clinical audit and improvement science

  8. Question.1 What is your primary role? • Clinical audit / quality improvement • Health professional • Social care • Patient / carer • Voluntary organisation • Other "Question Mark Cloud", (c) 2003 by Micky Aldridge

  9. Question.2 Before this morning were you aware of the existence of the National Audit Governance Group (NAGG) / National Quality Improvement Network (NQICAN)? 1. Yes 2. No "Question Mark Cloud", (c) 2003 by Micky Aldridge

  10. NQICAN Map – your rep…

  11. Question.3 Before this morning were you aware of your regional clinical audit / effectiveness network (s)? 1. Yes 2. No "Question Mark Cloud", (c) 2003 by Micky Aldridge

  12. Question.4 Have you ever attended your regional clinical audit / effectiveness network? • Yes – regularly • Yes – infrequently • No "Question Mark Cloud", (c) 2003 by Micky Aldridge

  13. Example of a local network, South East Clinical Effectiveness Network (SECEN) Prepared by SECEN Chair, James Shaw-Cotterill

  14. NQICAN Map – SECEN…

  15. What is SECEN? • A network of professionals working in quality improvement including; • Clinical audit, • Effectiveness and • Governance. • Established in Summer 2000 • The network brings people together to: • Sharegood practice • Provide peer support • Influence/contribute to the national quality agenda • Most of our members are from Kent, Surrey and Sussex • We welcome members who support quality improvement in both NHS and non-NHS organisations.

  16. SECEN: What do we do? Managing Audit programme SNAP HQIP feedback Round table discussion CQC Healthcare Quality Quest NICE Managing change NQICAN Feedback Triangulation

  17. Strategic objective • To work with and provide a (national and regional) voice for staff working in clinical audit and quality improvement in health and social care organisations

  18. Question.5 In matters relating to clinical audit and quality improvement do you feel you have a voice at the national level? • Yes • No • Sometimes • Unsure "Question Mark Cloud", (c) 2003 by Micky Aldridge

  19. Question.6 When you provide feedback to the national level do you feel you are listened to and feedback acted upon? • Yes • No • Sometimes • Unsure "Question Mark Cloud", (c) 2003 by Micky Aldridge

  20. Question.7 What is your preferred method of communication for NQICAN to use? • Face to face at meetings • Visit website • Via email • Twitter • Other "Question Mark Cloud", (c) 2003 by Micky Aldridge

  21. Strategic objective • Support Regional Network Chairs and relevant others in the development of regional networks

  22. Question.8 What would make you more likely to attend a regional network meeting? Pick top one • More training • Better sharing of learning between organisations • More focus on quality improvement • Greater opportunity to influence national picture • More support from my organisation "Question Mark Cloud", (c) 2003 by Micky Aldridge

  23. Strategic objective • Engage, influence and advise key organisations such as HQIP, NHS England, NAGCAE, Improving Quality, NICE • Representation on HQIP Advisory Board • Development of National audit programme strategy

  24. Strategic objective • Support development of national clinical audit to ensure it is robust, effective, fit for purpose • National audit programme strategy • NCAPOP Specification Development meetings • Criteria for national audits being included in Quality Accounts

  25. Question.9 What should be the primary aim of the national audit programme? • Assurance • Improvement • Both "Question Mark Cloud", (c) 2003 by Micky Aldridge

  26. Strategic objective • Work with HQIP, Improving Quality & other agencies to align clinical audit and improvement science

  27. Question.10 In the organisation where you work are clinical audit staff involved in other quality improvement projects? • Yes • No • Sometimes • Don’t know • We have no clinical audit staff "Question Mark Cloud", (c) 2003 by Micky Aldridge

  28. "Collaborative learning through safety and quality improvement networks can be extremely effective and should be encouraged across the NHS.  The best networks are those that are owned by their members, who determine priorities for their own learning." (Berwick Report, 2013)

  29. Exercise: Creative thinking - effectiveness STEP 1: Brainstorm words associated with the random word on your table [5 mins] STEP 2 Brainstorm - What would make you /us more effective in improving the quality of patient care? [5 mins] STEP 3 Share learning with wider audience • On your table: • Flip chart paper • Pens • Random word (different on each table)

  30. Over to you… Are we getting it right? Feedback? Questions? Thank you Suggestions welcome – box in lobby nqican@gmail.com

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