Service Alignment in Faculty Support

Mar 20, 2019

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Service Alignment in Faculty Support. EDUCAUSE 2003. Operational Level Agreements. Map out roles, service goals and measures Create seamless experience for clients. Before. Faculty. ACST. DSpace. IS. AMPS. Students. TLL. OCW. Staff. WCS. Common Information System.

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Service Alignment in Faculty Support

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Service Alignment in Faculty Support EDUCAUSE 2003
Operational Level Agreements • Map out roles, service goals and measures • Create seamless experience for clients
Before Faculty ACST DSpace IS AMPS Students TLL OCW Staff WCS Common Information System
Services Alignment ACST Faculty IS AMPS Staff WCS OLA Common Information System
The players • Academic Computing Support Team (ACST) • Academic Media Production Services (AMPS) • Web Communication Services (WCS)