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Customer Service Executive Advisory Committee

Customer Service Executive Advisory Committee . April 2013. Goals. Primary goal is to discuss and develop high level strategies on how to best address customer issues facing our industry Provide counsel and direction on the overall theme of EEI/AGA Customer Service Committee.

larissa-mcintosh
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Customer Service Executive Advisory Committee

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  1. Customer Service Executive Advisory Committee April 2013

  2. Goals • Primary goal is to discuss and develop high level strategies on how to best address customer issues facing our industry • Provide counsel and direction on the overall theme of EEI/AGA Customer Service Committee

  3. Functions of CE Executive Advisory Committee • Assist EEI/AGA identify and develop strategies around important customer issues • Assist EEI/AGA with planning for the CS Conference and Summit • Identify opportunities for the group to meet and more importantly, topics of interest and value to the group • Develop networking and discussion opportunities to engage peers in specific discussions(ie, workshop on improving customer engagement through emerging technologies)

  4. Discussion • Do you see a need for this type group? • If so, what areas would you want to focus on for us to partner with EEI/AGA? • Would you be willing to meet face to face twice a year?

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