1 / 18

AR PDHRA Leadership Conference

AR PDHRA Leadership Conference. Joe Reis – PDHRA Program Manager, LHI September 20-21, 2012. How we are doing currently. 1/1/2012 – 7/31/2012. 1/1/2011 – 7/31/2011. 1/1/2012 – 7/31/2012. Utilization. Referral Types Call Center Screenings 1/1/2012 – 7/31/2012. Referral Types

laurence-lemaitre
Download Presentation

AR PDHRA Leadership Conference

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. AR PDHRA Leadership Conference Joe Reis – PDHRA Program Manager, LHI September 20-21, 2012

  2. How we are doing currently 1/1/2012 – 7/31/2012

  3. 1/1/2011 – 7/31/2011 1/1/2012 – 7/31/2012 Utilization

  4. Referral Types Call Center Screenings 1/1/2012 – 7/31/2012

  5. Referral Types On Location Screenings 1/1/2012 – 7/31/2012

  6. Referral Source 2012

  7. Tricare / MMSO Referral Outcome

  8. Mental Health Assessments • Piloted On Location screenings in October 2011 • Completed using Standard Assessment Tool (SAT) form • SAT I for minimal BH concerns • SAT II for more involved concerns On-Location • Full rollout December 9th, 2011 • Paper SAT forms Call Center • Fillable PDF

  9. Mental Health Assessments

  10. Emergent referrals Over the life of the PDHRA program has had 143 Emergent Referrals 15 Emergent Referrals thus far in 2012 (Only one USAR) “SM expressed that he had a physical altercation with his wife 1 week ago and felt that it was possible he could do this again. He spoke with BHS and was willing and wished to be taken to someone right away. Commander took charge of SM and he was transported to local VA ER”. “SM acknowledged substance and alcohol abuse with active suicidal thoughts”. “The HCP identified suicide issues and harm to others, mainly his fiancé. The SM was then introduce to BHS where he communicated a plan of suicide and involving his fiancé. We were concerned with his return trip home (a 5 hour drive and flight to CA). Decision was made to involve the SM's commander. When this was communicated to the SM his anger escalated quickly and he said he was leaving. We were able to keep the SM at the event and discussions took place while keeping the SM safe”.

  11. Call Center Customer Satisfaction Surveys • January1- July 31, 2012 • Completed 7,901 CC screenings • Received 1,150 completed surveys (14.4%) • 20 adverse surveys (1.7%)

  12. How we are improving Call Center Events • Begin Intel call for large CC events • Receive Call Center Event Report approximately 6 days after the event end date • Improvement to call queues On-Location Events • Three Admin Field Trainers in addition to 6 HCP Field Trainers • Intel call changes • Resiliency Training • Looking into electronic Customer Satisfaction Surveys

  13. Referral Resource • MHA

  14. New DD Form 2900 • Updated training modules for all on-location and call center staff • Adjusted staffing for the Call Center and On-location • Have SM’s go on MedPros to complete before calling in by going to My Medical Readiness • Plan for old version of the 2900 after the go-live date

  15. Suggestions or Comments

More Related