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Mastering Information Management and E-Commerce Strategies

Dive into the fundamentals of managing information, utilizing internet technology, and excelling in e-commerce for business success. Explore data systems, operations information, management support, and artificial intelligence in a revised edition guide packed with valuable insights and tools. Enhance communication, cut costs, and generate new revenue while boosting organizational efficiencies and staying ahead of the competition.

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Mastering Information Management and E-Commerce Strategies

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  1. Fundamentals of Information Management, the Internet, and E-Commerce Excellence in Business, Revised Edition

  2. Managing Information • Information systems • Internet technology • Boost organizational efficiencies • Beat the competition • Find new customers • Keep existing customers • Develop new products Excellence in Business, Revised Edition

  3. Using Information Systems • Data • Databases • Data warehousing • Data mining • Information • Solve problems • Answer questions • Make decisions Excellence in Business, Revised Edition

  4. Data versus Information • Data • Raw statistics • Answer no question • Solve no problem • Information • Specific data • Graphic form Excellence in Business, Revised Edition

  5. Types of Information Systems • Operations information • Management support Excellence in Business, Revised Edition

  6. Operations Information Systems • Transaction processing (TPS) • Process and production control • Office automation (OAS) Excellence in Business, Revised Edition

  7. Management Support Systems • Management information systems (MIS) • Decision support systems (DSS) • Executive information systems (EIS) Excellence in Business, Revised Edition

  8. Artificial Intelligence • Expert systems • Speech recognition systems Excellence in Business, Revised Edition

  9. Information Management • Hardware • Software • Networks Excellence in Business, Revised Edition

  10. Computer Hardware • Disk drive • Keyboard • Modem • Printer • Scanner • Fax machine • Pager • Personal digital assistant Excellence in Business, Revised Edition

  11. Computer Software • Operating systems • MS-DOS • Unix • OS/2 • Macintosh • Application software • Word processing • Spreadsheets • Database management • Desktop publishing Excellence in Business, Revised Edition

  12. Types of Networks • Local area network (LAN) • Wide area network (WAN) Excellence in Business, Revised Edition

  13. Transmission Media • Modem • Digital subscriber line (DSL) • Fiber optic cable • Wireless Excellence in Business, Revised Edition

  14. How Businesses Use the Internet • Generating new Revenue • Cutting costs • Enhancing communication Excellence in Business, Revised Edition

  15. E-Commerce: Generating New Revenue • Business-to-consumer • Separate physical store and web • Integrate physical store and web • Business-to-business • Buyer exchanges • Supplier exchanges • Consumer-to-consumer • Swap exchanges • Auction sites Excellence in Business, Revised Edition

  16. Cutting Costs • Searching for best prices • Managing inventories • Telecommuting • Recruiting and training • Reducing travel expenses • Distributing information Excellence in Business, Revised Edition

  17. Enhancing Communication • Conduct meetings • Collaborate with others • Distribute internal data • Announce business developments Excellence in Business, Revised Edition

  18. Revenues Time to market Innovation Products & services Globalization New markets Cost control Knowledge sharing Customer service Communication Greatest Internet Benefits Excellence in Business, Revised Edition

  19. Online Communication Choices • E-mail • Discussion mailing lists • Newsgroups • Instant messaging and chat • Telnet • Internet telephony • File transfers • Intranets and extranets Excellence in Business, Revised Edition

  20. What is an Intranet? • Policy manuals • Employee benefits information • Presentation materials • Company records and information Excellence in Business, Revised Edition

  21. What is an Extranet? • External communication • Clients • Suppliers • Colleagues • Electronic data interchange (EDI) • Critical business documents • Payment information • Products and services Excellence in Business, Revised Edition

  22. Finding Information • Select appropriate databases • Use short phrases and single terms • Use multiple search engines • Avoid stopwords • Replace concepts with key words • Avoid words in the database’s name Excellence in Business, Revised Edition

  23. Finding Information • Use variations of search terms • Use proximity operators • Specify logical relationships • Use wildcards • Use Boolean operators • Refine searches as needed Excellence in Business, Revised Edition

  24. Challenges to Business • Privacy • Productivity • Technology costs • Data security • Cyberterrorism Excellence in Business, Revised Edition

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