1 / 12

An Efficient Family Care Clinic

An Efficient Family Care Clinic. Peter Samaan, M.D. The Family Care Clinic’s Mission. To provide the highest quality of care for patients in the most efficient manner and to provide an adequate learning experience for the family medicine residents. Scenario.

laurie
Download Presentation

An Efficient Family Care Clinic

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. An EfficientFamily Care Clinic • Peter Samaan, M.D.

  2. The Family Care Clinic’sMission • To provide the highest quality of care for patients in the most efficient manner and to provide an adequate learning experience for the family medicine residents.

  3. Scenario • A 45-year-old African-American female presents to the Family Care Clinic without an appointment. She had been in the Emergency Department the previous week and was reported to have experienced a loss of consciousness to the Department of Motor Vehicles. Consequently, her driver’s license was suspended. She requests medical clearance to regain her license. During the encounter, she became belligerent. The staff required assistance from the Moreno Valley Police Department in response to her behavior.

  4. Problems • Safety of staff and patients • Quality of care compromised • Patient privacy-HIPPA • Drain on resources

  5. What can we do?

  6. Solutions • Lock the door to the Family Care Clinic • Establish phone number for non-medications requests • All medication requests to pharmacy • Full-time person for requests • Evening/weekend clinic • E-mail/Internet • Satellite county clinics

  7. Access toFamily Care Center • Via a password that would be know only to physicians and ancillary staff • Security guard if necessary • Only patients would allowed to come into Family Care Center, with the exception of minors and their families • No pharmaceutical reps • Enforcement of late policy

  8. Non-Medication Requests • Phone number answered by a full-time staff member who would be responsible for forwarding requests to physicians • Normal business hours • Included DMV paperwork, disability forms, nursing home paperwork, etc.

  9. Evening/Weekend Clinic • Third-year residents • Moonlighting opportunity • Attending supervision

  10. E-mail/Internet • Use of a clinic website which can process medication requests efficiently • Internet available for free in public libraries • Already in use across the country • Patients may e-mail providers if they sign a waiver

  11. Satellite Clinics • Many patients live close to other county clinics • Talk to Emergency Department about referring these patients to other county clinics • Establish continuity patients for residents in the clinics

  12. Results • Improved efficiency • Increased quality of care • Increased patient satisfaction • Less strain on providers • Better learning experience for residents

More Related