Experience and Living Labs Catalyst presentation

1. Experience and Living LabsCatalyst presentation

2. Introduction to the Catalyst 1

3. What are Experience and Living Labs? Environments supporting users involvement in the Research Development and Innovation (RDI) cycle, and allowing: • Co-Design of services using a variety of user-centered methodologies • User Experience studies for testing and evaluating products and services • End-users involvement in real-life or as-real-as life settings • As «facilities», they: • Seek to be accessible by external “guests” and capable of providing User-research services • Are managed by a “host” according to a business model ensuring long term sustainability • May involve Public-Private-People stakeholders(Local governments, research institutions, large enterprises and SMEs, users representatives bodies) 2

4. The «Open Lab» working model • RDI methodological consultancy • User-centric research operations management • User Panels involvement and commitment • Setting up and management relevant partnership E&LLs Catalyst User: RDI service demand • Living Labbing Guest client Guest client Guest • Innovation Host Open Lab: RDI service and asset supply Services 3

5. Experience & Living LabsExploit KIC-wide use of Experience & Living Labs to foster Education, Research and Business integration and innovations • Innovation goal / impact: Exploit KIC-wide Experience & Living Labs to foster ERB integration and innovations • Output(s): Experiments, data, impact assessment • Definition of added value: Support lab selection processes, sharing of tools, methods, and best practices, and development of lab access protocols. Perform experiments to test and modify product and service designs, in close collaboration with end-users, and in real-life or real-as-life settings. Share experiment data for increased added value. • Performance indicators: # labs, # experiments, # end users involved, # data collected and shared • Intended use: Application tasks either related to transforming a carrier lab to a joint EIT ICT Labs facility through value adding work and limited capital investments, or performing experiments in a carrier lab • EIT funding: Real cost up to 150 k€ / application Catalyst lead Fabio Pianesi FBKpianesi@fbk.eu 4

6. A Team + an Activityfor developing and coordinating the E&LLs Catalyst 5

7. The E&LLs Catalyst Team Fabio Pianesi - Catalyst Lead pianesi@fbk.eu Nicola Doppio Nicola.doppio@trentorise.eu Ruud Kosman ruud.kosman@novay.nl JarmoEskelinen jarmo.eskelinen@forumvirium.fi Annika Sällström Annika.Sallstrom@cdt.ltu.se Brigitte Trousse brigitte.trousse@inria.fr Dagmar Koss koss@fortiss.org 6

8. Goalsof the E&LLs Catalyst Team • Support KIC partners in the preparation of proposals, facilitating matchmaking between hosts (Labs) and guests (KIC Partners using the E&LLs Catalyst) • Coach & coordinate a growing network of Open Living Labs capable of: • Sharing assets for reusability and sustainability • Acting as “one-stop-shops” offering User-centered research services to external customers • Covering all relevant Action Lines and RDI cycle phases • Monitor, assess, and evaluate results Towards an EU-wide market of User-centered design services 7

9. What we have done so far Methodologies for Labs • How to recruit and involve users • How to motivate and empower users • User-centered design methodologies • User-experience research methods • Living Labs operations • Regulations (privacy, IPR, NDA) http://knowledgecentre.openlivinglabs.eu/best-practices 8

10. What we have done so far Business models for Labs • Guidelines for helping Living Labs in shifting to a service provisioning paradigm • Description of 3 real cases of Lab’s business models and access policies • Delivered a generic business model for Open Labs • Delivered a set of business modeling tools and methods • Delivered guidelines for organizing the access of externals Guest client • Services Guest client Guest Host 9

11. What we are going to do 10

12. Support & servicesby the Catalyst Team 11

13. Our value proposition Guest KIC partner • To KIC partners interested in applying the E&LLs Catalyst • Being supported by an expert in designing and performing E&LLs Catalyst Task within proposals • Being connected with relevant Open facilities capable of boosting R&D by making available ready-to-go assets and services Guest KIC partner Guest KIC partner • To KIC partners owning/coordinating Experience & Living Lab facilities: • Support in adopting a service-provisioning working model and in designing viable Business models • Access to KIC funding for performing experimentations on behalf of KIC partners Host Open Lab Host Open Lab Host Open Lab 12

14. Catalyst policy 2013 (TBD) • Applying the E&LLs Catalyst means to access an Open Lab (for sustainability reasons) • Open Labs are “certified” by the Catalyst, as they go through a coachingprocess • Partners interested in applying the Catalyst must interact with the Catalyst Team during Activity proposals design: the Team provides matchmaking (partner + Open Lab) • Depending on adherence to such policy, the Catalyst Lead will provide AL leaders with a quality check report on activity proposals • Activities not including an Open Lab will have to be monitored by the Catalyst

15. Our value proposition Guest KIC partner • To KIC partners interested in applying the E&LLs Catalyst • Being supported by an expert in designing and performing E&LLs Catalyst Task within proposals • Being connected with relevant Open facilities capable of boosting R&D by making available ready-to-go assets and services Guest KIC partner Guest KIC partner • To KIC partners owning/coordinating Experience & Living Lab facilities: • Support in adopting a service-provisioning working model and in designing viable Business models • Access to KIC funding for performing experimentations on behalf of KIC partners Host Open Lab Host Open Lab Host Open Lab 12

16. Support programs by the Catalyst Support programs are free of charge and, this year, budgeted in the E&LLs Catalyst Coordination Activity (Submitted to the research Catalyst Development AL) 13

17. How to apply to programs? Support programs are free of charge and, this year, budgeted in the E&LLs Catalyst Coordination Activity (Submitted to the research Catalyst Development AL) 14

18. E.g.: how do and work? • Program #2 • Program #3 • Two parties • Guest: a KIC partner involved in User-centric RDI (using the E&LLs Catalyst) • Host: an Open Experience & Living Lab facility • Matchmaking • The Host decides what services is capable and willing to provide and at what conditions (e.g. according to the available in-house assets and access policies) • The Guest looks for the right Expert (#2) or the right Lab (#3) and the proper services for its RDI purpose • Clear functions • The Guest must provide the “service-core” (SW, core-HW, processes, etc.) • The Host provides consultancy (#2) or basic ICT infrastructure and research operations (#3) • Clear responsibilities • The Guest is in charge of the service-innovation project and its results • The Host is in charge of providing services for boosting the RDI activities • Clear budget • Efforts are budgeted as specific E&LLs Catalyst tasks within relevant Activities 15

19. A real example • Program #2 • Program #3 • Develops mobile services for stress management • KIC-funded • Performing service R&D • In need of methodological support • KIC-funded • Develops services for personal data management • Internal funding Other E&LLs Catalyst Task (Living Lab Project) EIT ICT Lab Task Turn Out Burnout – HWB Trento’s Internal project Mobile Territorial Lab Trento Experience & Living Lab • Provides consultancy on user-centered research methodologies • Ensure large-scale users involvement • Coordinate user-centric research operations • Provides ICT infrastructure (e.g. smartphones) • Ensure large-scale users involvement • Coordinate user-centric research operations 16

20. Details on the deploymentof thesupport programs 17

21. Detail on the process • Health & Wellbeing • Smart Energy Systems • Smart Spaces • Digital Cities of the Future • Computing in the Cloud • Cyber physical systems • Privacy, Security & Trust • Smart mobility transportation • ICT-mediated human activity (ex) • Network and solution for future media • Internet technologies and architecture 18

22. Program #1 Detail on the process 19

23. Detail on the process • Program #2 • Program #3 20

24. Detail on the process • Program #2 • Program #3 21

25. Detail on the process • Program #4 22

26. Program #1 (matchmaking 2014) • Program #1 (matchmaking 2015) The E&LLs Catalyst operations • Plan Program #2 (2014) • Program #2 • Plan Program #2 (2013) • Deployment Program #2 (2013) • Plan Program #2 (2015) • Deployment Program #2 (2014) 2013 2012 2014 • Plan Program #3 (2015) • Deployment Program #3 (2014) • Program #3 • Plan Program #3 (2013) • Deployment Program #3 (2013) • Plan Program #3 (2014) Activity proposal-based Operations • Program #4 (coaching Labs 2014) • Program #4 (coaching Labs 2015) Solar year-based Operations • Will be offered by Open Labs • Starting from 2014 there will be more Labs and more services 23

27. E&LLs yearly monitoring survey • Reaching out E&LLs users • What are their needs? • How have they applied the Catalyst? • How did the matchmaking performed? • Mapping existing Experience & Living Labs • What and where are the existing facilities? • What assets available? What services can they provide? • At which conditions? • Starting February 2013: Please provide your responses!! 24

28. Questions? Fabio Pianesi– FBK-Trento Risepianesi@fbk.eu Nicola Doppio – Trento Risenicola.doppio@trentorise.eu