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Strategic Planning and Board's Role in Organizational Culture

Explore key challenges, plan approach, components, and tracking of initiatives. Align with board agenda and process, focus on vision, mission, priorities, and performance measures. Lay foundation with mission, vision, and strategic goals for improved customer experience, business practices, and governance. Foster strategic partnering and engaged leadership in the community. Ensure accountability through tracking of strategic tasks and update processes. Drive significant achievements through long-term planning, service enhancements, and policy revisions.

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Strategic Planning and Board's Role in Organizational Culture

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  1. Strategic Planning at the Board Level & the Board’s Role in Setting the Organizational Culture John Langmore Capital Metro Vice-Chair Board of Directors Austin, TX Elaine Timbes Capital Metro Deputy Chief Executive Officer/COO Austin, TX Patti Summerville Summerville Consulting Austin, TX

  2. Objectives • Discuss Key Organizational Challenges • Strategic Plan Approach • Key Components of Strategic Plan • Strategic Initiative Tracking • Results • Alignment to Board Agenda Process • Questions

  3. Strategic Plan Process • Facilitated Board Retreat • Consensus on: • Vision, Mission & Goals • Board Priorities • Facilitated Staff Retreat • Objectives & Tasks • Performance Measures • Responsibility & Time Lines • Revisit Annually

  4. Strategic Plan Foundation Mission Vision Strategic Goals Provide a great customer experience Improve business practices Strategic Partnering Be a regional leader Excellent Governance Interactive Communications Engaged Leadership 4 4

  5. Mission and Vision Mission Statement: Capital Metro connects people, jobs and communities by providing quality transportation choices Vision:Driving force for quality of life in our community DRAFT

  6. Accountability • Plan is basis for processes: • Budgeting • Board Agenda Items • Presentations to Board • CEO and Executive Staff discuss progress monthly • Monthly updates at C.A.P.S team meetings • Quarterly progress Updates provided Board

  7. Tracking of Strategic Tasks • Monthly management of strategic tasks portfolio • Tasks assigned to each executive • Project managers assigned to each task • Critical information collected monthly • Progress of task • Budget expended • Significant project milestones • Data collected to provide quarterly update to board of directors

  8. Strategic Task Tracking Document

  9. Strategic Plan Project Profiles

  10. Board Agenda Alignment Board Agenda Software Incorporates Goals And Objectives

  11. Board Packet and Resolution Alignment

  12. Significant Tasks Achieved • Created Long Range Financial Plan • Added Weekend Rail Service • QR Codes Implemented • Contracted Out All Services • Project Connect • Urban Rail- Managing Partner • Paratransit Policy Revisions • Paratransit Eligibility Program Route 511

  13. Strategic Plan Audit Strategy • Continue Tracking Tasks • Update Annually • Incorporate into Budget Process

  14. Questions? Questions

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