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Strategic Planning at the Board Level & the Board’s Role in Setting the Organizational Culture. John Langmore Capital Metro Vice-Chair Board of Directors Austin, TX. Elaine Timbes Capital Metro Deputy Chief Executive Officer/COO Austin, TX. Patti Summerville Summerville Consulting
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Strategic Planning at the Board Level & the Board’s Role in Setting the Organizational Culture John Langmore Capital Metro Vice-Chair Board of Directors Austin, TX Elaine Timbes Capital Metro Deputy Chief Executive Officer/COO Austin, TX Patti Summerville Summerville Consulting Austin, TX
Objectives • Discuss Key Organizational Challenges • Strategic Plan Approach • Key Components of Strategic Plan • Strategic Initiative Tracking • Results • Alignment to Board Agenda Process • Questions
Strategic Plan Process • Facilitated Board Retreat • Consensus on: • Vision, Mission & Goals • Board Priorities • Facilitated Staff Retreat • Objectives & Tasks • Performance Measures • Responsibility & Time Lines • Revisit Annually
Strategic Plan Foundation Mission Vision Strategic Goals Provide a great customer experience Improve business practices Strategic Partnering Be a regional leader Excellent Governance Interactive Communications Engaged Leadership 4 4
Mission and Vision Mission Statement: Capital Metro connects people, jobs and communities by providing quality transportation choices Vision:Driving force for quality of life in our community DRAFT
Accountability • Plan is basis for processes: • Budgeting • Board Agenda Items • Presentations to Board • CEO and Executive Staff discuss progress monthly • Monthly updates at C.A.P.S team meetings • Quarterly progress Updates provided Board
Tracking of Strategic Tasks • Monthly management of strategic tasks portfolio • Tasks assigned to each executive • Project managers assigned to each task • Critical information collected monthly • Progress of task • Budget expended • Significant project milestones • Data collected to provide quarterly update to board of directors
Board Agenda Alignment Board Agenda Software Incorporates Goals And Objectives
Significant Tasks Achieved • Created Long Range Financial Plan • Added Weekend Rail Service • QR Codes Implemented • Contracted Out All Services • Project Connect • Urban Rail- Managing Partner • Paratransit Policy Revisions • Paratransit Eligibility Program Route 511
Strategic Plan Audit Strategy • Continue Tracking Tasks • Update Annually • Incorporate into Budget Process
Questions? Questions