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Migrating from Windows XP to Windows 7 or 8 / 8.1

Migrating from Windows XP to Windows 7 or 8 / 8.1. Shane Snipes NetCom’s Sr. Microsoft Trainer Microsoft Technical Specialist. Rinchen Khampa Marketing Manager NetCom Learning. NetCom’s Average Instructor Rating: 8.7/9. Agenda. GoToWebinar Controls Migrating from Windows XP

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Migrating from Windows XP to Windows 7 or 8 / 8.1

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  1. www.NetComLearning.com Migrating from Windows XP to Windows 7 or 8 / 8.1 Shane Snipes NetCom’sSr. Microsoft Trainer Microsoft Technical Specialist Rinchen Khampa Marketing Manager NetCom Learning NetCom’s Average Instructor Rating: 8.7/9

  2. www.NetComLearning.com Agenda • GoToWebinar Controls • Migrating from Windows XP • Windows Client OS Certifications • Q&A with Shane • This webinar qualifies for 1 CEU towards you’re CompTIAA+ Certification *Webinar is being recorded – can be accessed for free here: www.netcomlearning.com/webinars

  3. Deploying Windows Shane Snipes Sr. Microsoft Technical Trainer NetCom Learning

  4. Moving from Windows XP Retire

  5. Workstyle 2001

  6. Today….. anywhere, anytime expectations BYOD goes mainstream dynamic, connected, global environment businesses at crossroads

  7. Next week on April 8, 2014 Windows XP will reach the end of support lifecycle. Windows XP SP3 End of Support Windows XP Launch Windows XP SP3 Launch April 8 2014 April 2008 October 2001 Thank you for being a Windows XP Customer!

  8. Top Three Reasons to Retire Windows XP and move to a Modern OS today! Get Value today. Get Modern. Eliminate Risks ofWindows XP End of Support Deployment is easier than you think 1 2 3 Windows 8 Windows 7 • Leverage Available Resources • Deployment tools, guidance and best practices on Springboard /TechNet • Windows 8 Evaluation edition • Accelerate programs - – Jumpstart PoCs & Pilots and other deployment resources • Take advantage of high compatibility between Windows 7 & Windows 8 • Windows 7 apps run on Windows 8 • Windows 7 devices perform with Windows 8 faster than with Windows 7 • Windows 8 works well with customers’ existing Windows 7 infrastructure “Windows 7 has gotten positive reviews, and many Gartner clients are now in the midst of their production deployments.” - Gartner Organizations that continue to retain a Windows XP environment not only are leaving themselves exposed to security risks and support challenges but also are wasting budget dollars that would be better used in modernizing their IT investments.” - IDC Whitepaper (May 2012) • Proven customer benefits in mobility, productivity, security, manageability • Up to 70% of Businesss* have plans to deploy within 12mo or already deployed Windows 7 • “No-compromise” Tablet for Business Users & New Windows Business apps • New Possibilities in Mobile Productivity with WTG • Enhanced End-to-End Security • Management and Virtualization Advancements • Risks • Lack of support from ISVs and OEMs for the new applications and PC hardware • Security and compliance issues running unsupported software • Need to purchase expensive custom support • Office 2013 does not work with Windows XP

  9. Top Three Reasons to Retire Windows XP and move to a Modern OS today! Get Value today. Get Modern. Eliminate Risks ofWindows XP End of Support Deployment is easier than you think 1 2 3 Windows 8 Windows 7 • Leverage Available Programs • Migration path: The Deployment Project • Accelerate programs - – Jumpstart PoCs & Pilots and other deployment resources • Springboard Series on TechNet • Take advantage of high compatibility between Windows 7 & Windows 8 • Windows 7 apps run on Windows 8 • Windows 7 devices perform with Windows 8 faster than with Windows 7 • Windows 8 works well with customers’ existing Windows 7 infrastructure “Windows 7 has gotten positive reviews, and many Gartner clients are now in the midst of their production deployments.” - Gartner Organizations that continue to retain a Windows XP environment not only are leaving themselves exposed to security risks and support challenges but also are wasting budget dollars that would be better used in modernizing their IT investments.” - IDC Whitepaper (May 2012) • Proven customer benefits in mobility, productivity, security, manageability • Up to 70% of Businesss* have plans to deploy within 12mo or already deployed Windows 7 • “No-compromise” Tablet for Business Users & New Windows Business apps • New Possibilities in Mobile Productivity with WTG • Enhanced End-to-End Security • Management and Virtualization Advancements • Risks • Lack of support from ISVs and OEMs for the new applications and PC hardware • Security and compliance issues running unsupported software • Need to purchase expensive custom support • Office 2013 does not work with Windows XP

  10. Windows 7 for business Make Users Productive Anywhere Enhance Security & Control Streamline PC Management • At their desk • In a branch • On the road • Easy migration • Keep PCs running • Virtualization • Protect data & PCs • Built on secure foundation Fast, Responsive, Reliable

  11. Windows 7 and MDOP • SAVE CUSTOMERS MONEY TODAY Up to 20% savings of Direct IT Costs Up to $350/ PC total direct-cost savings potential with end user productivity gains of additional $125 annual savings

  12. Business-Grade Solutions Windows 8 in business Devices & Experiences People Love No Compromise Business Tablet New Possibilities in Mobile Productivity Enhanced End-to-End Security Management and Virtualization

  13. Windows 8: No Compromise Business Tablet Touch first experience Cloud connected Full Mouse & Keyboard Support Office and Windows 7 Productivity & LOB Apps Business Class Manageability & Security

  14. Top Three Reasons to Retire Windows XP and move to a Modern OS today! Get Value today. Get Modern. Eliminate Risks ofWindows XP End of Support Deployment is easier than you think 1 2 3 Windows 8 Windows 7 • Leverage Available Programs • Migration path: The Deployment Project • Accelerate programs - – Jumpstart PoCs & Pilots and other deployment resources • Springboard Series on TechNet • Take advantage of high compatibility between Windows 7 & Windows 8 • Windows 7 apps run on Windows 8 • Windows 7 devices perform with Windows 8 faster than with Windows 7 • Windows 8 works well with customers’ existing Windows 7 infrastructure “Windows 7 has gotten positive reviews, and many Gartner clients are now in the midst of their production deployments.” - Gartner Organizations that continue to retain a Windows XP environment not only are leaving themselves exposed to security risks and support challenges but also are wasting budget dollars that would be better used in modernizing their IT investments.” - IDC Whitepaper (May 2012) • Proven customer benefits in mobility, productivity, security, manageability • Up to 70% of Businesss* have plans to deploy within 12mo or already deployed Windows 7 • “No-compromise” Tablet for Business Users & New Windows Business apps • New Possibilities in Mobile Productivity with WTG • Enhanced End-to-End Security • Management and Virtualization Advancements • Risks • Lack of support from ISVs and OEMs for the new applications and PC hardware • Security and compliance issues running unsupported software • Need to purchase expensive custom support • Office 2013 does not work with Windows XP

  15. What Analysts are Saying Organizations that continue to retain a Windows XP environment not only are leaving themselves exposed to security risks and support challenges but also are wasting budget dollars that would be better used in modernizing their IT investments. - IDC Whitepaper (May 2012)

  16. How security & threats evolved • Key Threats • Internet was just growing • Mail was on the verge • Key Threats • Melissa (1999), Love Letter (2000) • Mainly leveraging social engineering • Key Threats • Code Red and Nimda (2001), Blaster (2003), Slammer (2003) • 9/11 • Mainly exploiting buffer overflows • Script kiddies • Time from patch to exploit: Several days to weeks • Key Threats • Zotob (2005) • Attacks «moving up the stack» (Summer of Office 0-day) • Rootkits • Exploitation of Buffer Overflows • Script Kiddies • Raise of Phishing • User running as Admin • Key Threats • Organized Crime • Botnets • Identity Theft • Conficker (2008) • Time from patch to exploit: days • Key Threats • Organized Crime, potential state actors • Sophisticated Targeted Attacks • Operation Aurora (2009) • Stuxnet (2010) 1995 2001 2004 2007 2009 2012 • Windows 95 • - • Windows XP • Logon (Ctrl+Alt+Del) • Access Control • User Profiles • Security Policy • Encrypting File System (File Based) • Smartcard and PKI Support • Windows Update • Windows XP SP2 • Address Space Layout Randomization (ASLR) • Data Execution Prevention (DEP) • Security Development Lifecycle (SDL) • Auto Update on by Default • Firewall on by Default • Windows Security Center • WPA Support • Windows Vista • Bitlocker • Patchguard • Improved ASLR and DEP • Full SDL • User Account Control • Internet Explorer Smart Screen Filter • Digital Right Management • Firewall improvements • Signed Device Driver Requirements • TPM Support • Windows Integrity Levels • Secure “by default” configuration (Windows features and IE) • Windows 7 • Improved ASLR and DEP • Full SDL • Improved IPSec stack • Managed Service Accounts • Improved User Account Control • Enhanced Auditing • Internet Explorer Smart Screen Filter • AppLocker • BitLocker to Go • Windows Biometric Service • Windows Action Center • Windows Defender • Windows 8 • UEFI (Secure Boot) • Firmware Based TPM • Trusted Boot (w/ELAM) • Measured Boot and Remote Attestation Support • Significant Improvements to ASLR and DEP • AppContainer • Windows Store • Internet Explorer 10 (Plugin-less and Enhanced Protected Modes) • Application Reputation moved into Core OS • BitLocker: Encrypted Hard Drive and Used Disk Space Only Encryption Support • Virtual Smartcard • Picture Password, PIN • Dynamic Access Control • Built-in Anti-Virus

  17. How ‘anywhere connectivity’ evolved 8 Facebook Twitter 6 Windows Tablet PC Windows Mobile 4 Billions Convention on Cybercrime iPad mobile cellular subscriptions YouTube 2 Internet users fixed broadband Internet subscribers 0 Cloud and multi devices Daily life on Internet Privacy and Intellectual property Anywhere access Ad-hoc internet connection Always-on connect • Windows 95 • Windows XP • Logon Experience • Ctrl+Alt+Del • User Profile • Encryption • Windows Update • Windows XP SP2 • Security Development Lifecycle (SDL) • Exploit Prevention (ASLR, DEP) • Auto Update on by Default • Firewall on by Default • Windows Security Center • Windows Vista • Full SDL • Additional technology to prevent exploitation • Disk Encryption (Bitlocker) • Non-Admin User • User Account Control • Internet Explorer Smart Screen Filter • Digital Right Management • Secure “by default” configuration (Windows features and IE) • Windows 7 • Full SDL • Application Control (AppLocker) • Bitlocker to Go • Windows Defender • Windows Action Center • Improvements on attack prevention (ASL, DEP, IPSec) • Internet Explorer Smart Screen Filter • Windows 8 • Full SDL • Secure Boot (UEFI) • Significant Improvements on attack prevention (ASLR, DEP, IPSec) • Windows Store • Built-in Anti-Virus • Internet Explorer 10 (Plugin-less and Enhanced Protected Modes) • Application Reputation moved into Core OS • Improved BitLocker • Virtual Smartcard • Picture Password, PIN

  18. Where are you today? Already migrated to Windows 7 Currently running Windows Vista Windows 7 deployment in progress Still on Windows XP

  19. Already migrated to Windows 7? Consider moving to Windows 8 Coexisting with or replacing Windows 7, as appropriate Begin investigating Windows 8 opportunities Look at new tablets, slates and other innovative device form factors Create proof-of-concept Windows Store apps Prepare your infrastructure for Windows 8 Enable evaluation and pilot scenarios BYOD may require infrastructure support earlier than ever

  20. Currently running Windows Vista? Start your Windows 8 deployment project Look at new tablets, slates and other innovative device form factors Create proof-of-concept Windows Store apps Prepare your infrastructure for Windows 8 Enable evaluation and pilot scenarios BYOD may require infrastructure support earlier than ever

  21. Windows 7 deployment in progress? Continue deploying as long as you are far enough along Consider coexistence scenarios Begin investigating Windows 8 opportunities Look at new tablets, slates and other innovative device form factors Create proof-of-concept Windows Store apps Prepare your infrastructure for Windows 8 Enable evaluation and pilot scenarios BYOD may require infrastructure support earlier than ever

  22. Still on Windows XP? Start your Windows 8 deployment project now! Windows XP end-of-life is April 2014 Vendors are already dropping support now with new software and hardware releases Look at new tablets, slates and other innovative device form factors Create proof-of-concept Windows Store apps Prepare your infrastructure for Windows 8 Enable evaluation and pilot scenarios BYOD may require infrastructure support earlier than ever

  23. The Deployment Project Preparation is key Application Management Infrastructure Readiness Create repeatable, automated processes Image Engineering Deployment The result: A permanent part of your infrastructure • Application Management • Infrastructure Readiness • Project Management Office • Deployment • Image Engineering

  24. Application Compatibility Toolkit

  25. Application Management • Tools to help • Application Compatibility Toolkit • Microsoft Assessment and Planning Toolkit • System Center 2012 Configuration Manager • Windows Intune • Categorize • Critical • Supported • Unsupported • Blocked • Rationalize • Perfection is impossible, focus based on risk and cost • Don’t test everything • Choose when to be reactive instead of proactive • Simplify the structured testing process • Choices • Shim • Upgrade • Replace • Eliminate • Application Management • Infrastructure Readiness • Project Management Office • Deployment • Image Engineering Gather inventory Prioritize your portfolio Perform testing when appropriate Remediate when needed Windows 7 applications are compatible with Windows 8

  26. Application Management: Web Sites • Tools to help • Line-of-business sites • Third-party internal sites • External sites • Categorize • Critical • Supported • Unsupported • Blocked • Rationalize • Perfection is impossible, focus based on risk and cost • Don’t test everything • Choose when to be reactive instead of proactive • Simplify the structured testing process • Choices • Fix • Upgrade • Replace • Eliminate • Application Management • Infrastructure Readiness • Project Management Office • Deployment • Image Engineering Gather inventory Prioritize your portfolio Perform testing when appropriate Remediate when needed Many web site compatibility issues are easy to fix

  27. Infrastructure Readiness Management • Group policy • Roaming profiles • Other options • Activation • System Center Configuration Manager • Windows Intune • Third-party tools • Network load • Disk storage • User data • Applications • Images • Helpdesk • Application Management Coexistence Capacity • Infrastructure Readiness • Project Management Office • Deployment Bring Your Own Device • Wireless access • Proxy configuration (WPAD) • Image Engineering

  28. Image Engineering • Application Management • Repeatable and automated • Keep it simple • Strive for a single image • Include only what is needed for the majority, or what saves time • Leverage the deployment process for per-computer customization • Don’t get carried away with configuration • Decide on security settings and runtime components early • Infrastructure Readiness • Project Management Office • Deployment • Image Engineering

  29. Deployment: Choose How • Application Management New PCs Existing PCs • Infrastructure Readiness • Project Management Office • Deployment Replacement • OS refresh • Break/fix • Upgrade • Image Engineering

  30. Windows 8 will run on existing hardware Windows 7 Business x64 Windows 8 Business x64 1.97 GB image 7.87 GB disk footprint 488MB RAM 1.96 GB image 7.76 GB disk footprint 445MB RAM 15 minute installation time 10 minute installation time Smaller and faster!

  31. What is an OS refresh? Leverages key tools Windows Assessment and Deployment Kit (ADK) • Windows PE • User State Migration Tool • Capture data and settings • Remove existing OS • Install new OS image • Install applications • Restore data and settings Easy to implement Fully automated by Microsoft deployment products • Microsoft Deployment Toolkit 2012 • System Center 2012 Configuration Manager

  32. What about upgrading? Significantly faster No gathering is done in the existing Windows 7 OS Moves entire folders instead of working file-by-file Leverages NTFS hardlinks to avoid copying files Some limitations Windows 7 to Windows 8 only Only the standard Windows image can be used, no custom images No cross-platform upgrades (e.g. x86 to x64) Something to consider

  33. What’s changed in the deployment process? If you are using our deployment products The same deployment process is used for Windows XP, Windows 7, and Windows 8 Incremental enhancements for new capabilities in Windows 8 and the latest versions of the deployment tools You already know how to deploy Windows 8! If you are using other deployment products Make sure they have added support for Windows 8 and the latest tools Check if they are using the latest technologies: File-based images enable new scenarios Hardlinks enable speedy migrations UEFI adds speed and security Deploy without decrypting

  34. Significant changes Windows Store Apps • New model for building and deploying applications • Business can “side load” line-of-business applications • Replacement for legacy PC BIOS • Faster startup and resume • More secure using Secure Boot and Measured Boot Unified Extensible Firmware Interface Windows To Go • Completely new scenario • Uses USB 3.0 devices with a “portable” Windows 8 Business installation • New provisioning process Slates • Touch screen-only, no keyboard • Often with only wireless networking • Sillicon-on-chip (SoC) devices

  35. Install via an “Business App Store” using: System Center 2012 Configuration Manager SP1 Windows Intune Provision using the Microsoft Deployment Toolkit 2012 or DISM Include in sysprepped image Customize Start screen layout Windows Store apps Provisioning Installation Register the application for the user Always per-user Does not require administrator rights Side load or from the Windows Store Register application on the computer Install automatically for each user Side load only Requires administrator rights • Business side loading requirements • Windows 8 Business, domain joined or with a separate side load product key • Windows 8 Pro or Windows RT, with a separate side load product key

  36. Fast and secure booting with UEFI

  37. UEFI: Faster and more capable Faster Removes limitations from 16-bit legacy BIOS Hardware POST must complete quickly • Two seconds for SSD, four seconds for spinning disks Boot and resume I/O performance improved More capable Larger boot disks, using new GPT disk layout instead of MBR Unlimited number of partitions Supports both x86 and x64 (with UEFI 2.3.1), but not both on the same hardware

  38. UEFI: More secure Secure Boot Layer of security on top of UEFI UEFI verifies all files used as part of the boot process Supported by all Windows 8 Hardware Certified systems Can be manually turned off • Enables OSes that do not support it Measured Boot • Performs an additional checksum of boot components Detects and deters malware before the OS starts

  39. Deploying Windows To Go Windows 8 Business wizard (admin/IT pro) Search for “Windows To Go” from Windows 8 Start screen Specify the WIM image, certified USB 3.0 device to use, BitLocker password Optionally, add first-boot automation (unattend.xml) Business Self-Service (user/IT pro) Leverages System Center 2012 Configuration Manager SP1 Image is applied to a new certified USB 3.0 device Provisioning process is completed on the corporate network Scripted process (IT pro) Use PowerShell scripts to provision USB 3.0 devices Apply image and configure it to boot Duplicate USB 3.0 device as required (before first boot)

  40. Windows To Go Usage Scenarios Not intended for full-time, ongoing usage Windows Store access is not enabled by default Management tools need to be Windows To Go-aware Evaluation and Testing Bring Your Own Device Contingent Staff Occasional Users

  41. Incremental enhancements BitLocker Windows PE 4.0 New .NET 4.0 and PowerShell 3.0 support Enables BitLocker pre-provisioning • Pre-provisioning • Hardware encrypted disk drives • Network unlock (with UEFI) • Standard user PIN change New Active Directory-based Activation KMS and MAK activation are unchanged from Windows 7 Assessment and Deployment Kit Activation New version of the Windows Automated Installation Kit New assessment and performance tools Enhances existing tools

  42. Microsoft Deployment Toolkit 2012 Update 1 Free solution accelerator http://www.microsoft.com/mdt Fully supports Windows 8 deployment: Windows ADK support Provisioning of Windows Store applications (side loading) BitLocker Pre-Provisioning Installation of roles and features Improved UEFI support

  43. System Center 2012 Configuration Manager SP1 Comprehensive systems management product Fully supports Windows 8 deployment: Windows ADK support Installation of Windows Store applications (side loading) BitLocker Pre-Provisioning New UEFI support

  44. Windows 8.1 Content Windows 8.1 Quick Guide for Business(for online distribution) This 16 page brochure-type quick guide provides a basic introduction to key Windows 8.1 features and capabilities in business settings – how to get around, navigate, manage apps, work on desktop, and personalize Windows 8.1. It can be used as first introduction of Windows 8.1 to business users. Windows 8.1 Quick Guide for Business(raw files for printing)  This package allows customers to produce their own hard copies of the Windows 8.1 Quick Guide for Business and give it away as training assets to end-users. This zip file includes the content in PDF, PowerPoint, and Adobe InDesign formats that customers can use as-is or customize to match the requirements of their organization. Windows 8.1 how-to video tutorials (basics) Meet the new Windows Get around faster with the charms Your familiar desktop, only better Make Windows all about you NEW: Windows 8.1 Power User Guide for Business A 20-page brochure designed for users who want to learn more about the advanced features of Windows 8.1, such as Taskbar customization, Task Manager, Internet Explorer 11, Mobility Center, Windows To Go, Miracast, and File Explorer. NEW: AdvancedWindows 8.1 how-to video tutorials A series of short videos (~4 minutes each) designed to educate business end-users on advanced Windows 8.1 features and capabilities via guided, step-by-step instruction. Advanced Desktop (1): Quick link Menu and File Explorer Advanced Desktop (2): Taskbar, Multiple Monitors, Task Manager Internet Explorer 11 Exploring PC Settings Download all of the Windows 8.1 end-user readiness content on Windows Business site |Resources |Training

  45. Offers Windows Corporate Buyback Program (customer facing) Goodbye XP, Hello HP (customer facing) End of support links Windows XP and Office 2003 End of Support Page What does end of support mean to customers? Support Lifecycle policy Blogs Infection rates and end of support for Windows XP Windows 7 resources Help you successfully deploy Windows 7 in your organization Windows XP End of Support Resources • Deployment resources • Download the Windows 8.1 evaluation • Learn how other companies have benefitted from migrating to Windows 7 and Windows 8 • Download the free Microsoft Deployment Toolkit • Check out the latest recommended Windows devices • Contact your Microsoft sales representative or Certified Microsoft Partner • Technical resources • Visit the Springboard Series on TechNet for Technical guidance • Watch the deployment video Understanding MDT, WDS, MAP, ACT, SCCM and USMT • View the Is XP Good Enough Customer Roundtable • Learn more on the App Compat Home Page • Get training from Microsoft Virtual Academy • Planning and Prepping for Windows 8 • Windows Compatability and Migration • Migrating from XP to Windows 7 • Windows 8.1 resources • Windows 8.1 Business – Full Deck – Customer-ready, pick and choose from 62 slides • Windows 8.1 Core Messaging – Internal guidance on Windows 8.1 and 8.1 RT messaging • What’s New in 8.1 – Customer-ready TechNet article for IT Pros • Messaging and Positioning – Customer-ready and internal content • Customer Presentations – Customer and partner-ready content • Product Information – Customer-ready and internal product feature information • How to…Set up Miracast – 3rd party site demonstrating Miracast set-up • How to…Set up Assigned Access – 3rd party site demonstrating Assigned Access set-up • Download the Evaluation: Windows 8.1 Business

  46. Q&A

  47. Get more with Windows 8.1 Enterprise • Enterprise rights are included with Software Assurance for Windows • Enterprise edition use rights are perpetual for the licensed device even after SA coverage ends • Get 24/7 support and training with Software Assurance for Windows More in Windows 8.1 Business Start Screen Control Windows To Go Creator DirectAccess BranchCache Virtual Desktop Infrastructure AppLocker Business Sideloading • Deploy Windows 8 apps from outside of the Windows Store • Control Start screen configurations for different groups and roles using Group Policy • Create a corporate Windows 8.1 environment on a USB stick • Connected to corporate networks, seamlessly and more securely • Users in the branch office can download documents and apps faster • Improved end-user experience • Specify what software is allowed to run on a user's PCs

  48. Staying with Windows XP is a bad idea Implications:Security risksCompatibility issuesNo one to callPotential down timeThe new Office does not run on Windows XP. Support for Windows XP ends April 8, 2014 Faster boot times Longer battery life Better performance More secure (Windows XP is 21 times more likely to be infected by malware than Windows 8*) Easier and more powerful file explorer with ribbon UI Improved task manager Multi-tasking with desktop snap Search your PC, web and SkyDrive from one location Faster Wi-Fi reconnection Auto-triggered VPN SkyDrive integration Windows store and modern apps Plus all the benefits of Windows 8.1 Pro and the modern experience…

  49. www.netcomlearning.com MCSAWindows 7 or Windows 8 • All Windows 8 Courses Updated | January 2014 • 20687-C: Configuring Windows 8.1 • 20688-C: Supporting Windows 8.1 • 20689-C: Upgrading your skills to MCSA Windows 8 (8.1 update) MCSA: Windows 8 OR Upgrading Your Skills to MCSA Windows 8 (8.1 content) Exam 70-689 (20689C) Configuring Windows 8.1 Supporting Windows 8.1 Exam 70-687 (20687C) Exam 70-688 (20688C) All Windows 8 & Server 2012 Courses & Exams Updated for ‘8.1’ and ‘R2’ - January 2014

  50. www.netcomlearning.com Special Mention MCSA: Office 365 Certification Course 20346: Managing Office 365 Identities and Services • Inaugural Class Dates: • April 14th – April 18th • May 19th – May 23rd • Special Promotion for the above course dates: • 2 Free Exams Vouchers + Second Shot • Limited Edition Certificate of Completion http://www.netcomlearning.com/education/specials.phtml

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