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The Importance of Fostering Student Leadership

The Importance of Fostering Student Leadership. Steven Grossman Northeastern University ResNet Symposium 2011. Why My Passion?. Me , Circa 2003. Today’s Main Ideas. Top Performers -- Top Priority When Peers Lead, Everyone Benefits. About Northeastern. 19,856 students 8200 On-campus

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The Importance of Fostering Student Leadership

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  1. The Importance of Fostering Student Leadership Steven Grossman Northeastern University ResNet Symposium 2011

  2. Why My Passion? • Me, Circa 2003

  3. Today’s Main Ideas • Top Performers -- Top Priority • When Peers Lead, Everyone Benefits

  4. About Northeastern • 19,856 students • 8200 On-campus • Experiential learning (Cooperative Education) • Urban Campus in the Heart of Boston

  5. “Responsibility is transformational.”

  6. A “Typical” Student Employee • Intelligent and curious • Track record of academic success • Passionate about technology • Gone in 4 years (5 at NEU!)

  7. The ResNet Team Dynamic Part On-Campus Job Part Extracurricular Activity

  8. Our Balancing Act

  9. “It’s when no one is asking you to work that you should worry!”

  10. The “10-80-10” Rule High Performers Average Performers Low Performers

  11. One Possible Management Strategy • Jack Welch • Former CEO of GE • Fired bottom 10% every year!

  12. The High Performer Paradox High Performers assigns more work to Management focuses attention on Average and Low Performers

  13. The High Performer Paradox High Performers resent assigns more work to Management focuses attention on resent Average and Low Performers

  14. The High Performer Paradox High Performers resent assigns more work to Management focuses attention on resent Average and Low Performers

  15. An alternate strategy… High Performers focuses attention on assigns more work to Management Average and Low Performers

  16. An alternate strategy… High Performers Management Average and Low Performers work directly with & lead by example

  17. Who Benefits? • Student Leaders • Student Staff • Your Customers • YOU!

  18. “Leaders get the job done, regardless of rank or title.”

  19. Student Leader Development vs.

  20. More Structured Approach • Assigned “leadership” roles • e.g. Student Supervisor • Better for larger organizations • For more info on this approach: • Sunday, Session 5 • “Working Together: Giving Students the Professional Edge” • Erin Nettifee

  21. Less Structured Approach • Leadership roles unassigned or ad-hoc • Better for smaller organizations • NEU ResNet • 40 employees • Open weekday business hours • Walk-in Support only

  22. NEU ResNet’s Mission Statement

  23. Dan (Manager) Joe (Supervisor) Steve (Analyst) Co-ops, GAs, Senior Techs System Admins Student Staff Project Team Leads Project Team Members Floor Leadership Project Leadership

  24. Floor Leadership • No specialized knowledge required • GA’s/Co-op’s play special role • Peer leadership fosters good habits and hard work

  25. System Administrators • Maintain All Internal Systems and Servers • “Supervise” Project Leads • Continuous Presence Required • Extra Responsibilities (“on call”)

  26. Project Leadership • Project Leads as Staff Sergeants • Every Project has 1-2 designated leads • 15 different project leads • Main undergrad leadership track

  27. Project Management • FTS to oversee all aspects • Set clear expectations • Holistic view of office as “system” • Excellent training for future software developers

  28. Benefits We’ve Seen • Greatly increased staff participation • Fewer staff “points of failure” • Limited FTS manhours optimized • More projects  Better outcomes • Greater job satisfaction/enthusiasm

  29. “Effective leadership is infectious.”

  30. Building Your Student Leader Base • Start during hiring/training • Assess interpersonal skills • Calls for action/project proposals • Nurture nascent leadership

  31. “No one wants their work to go unappreciated.”

  32. Recognizing Your Leaders • Official Job Titles/Leadership positions • Higher wages/bonuses • Public Appreciation • Tech of the Month • Recognitions on wikis/websites/newsletters • Public thanks at project completion

  33. ResNet Alumni Dinner & Award Ceremony

  34. Presentation Review http://www.resnetsymposium.org/rspm/evaluation/

  35. “Leading others is a tremendous responsibility: to lead someone is to reshape their world.”

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