1 / 12

Certificate in Public Services Information Management (PSIM)

Certificate in Public Services Information Management (PSIM). Shirley Thorne Information Services Manager Hampshire County Council ( cxpust@hants.gov.uk )  Mike Hart Professor of Business and Informatics King Alfred’s College, Winchester, Hampshire, UK

lavi
Download Presentation

Certificate in Public Services Information Management (PSIM)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Certificate in Public Services Information Management (PSIM)

  2. Shirley Thorne Information Services Manager Hampshire County Council (cxpust@hants.gov.uk)  Mike Hart Professor of Business and Informatics King Alfred’s College, Winchester, Hampshire, UK (M.Hart@wkac.ac.uk)

  3. The long tradition of public sector reform • Economy, Efficiency, Effectiveness stretch back to the foundation of the Audit Commission in 1982 • Belief in the benefits of the private sector • Now ‘joined-up government’ • Best Value, CPA, partnerships..

  4. The development of e-government • A stream of White papers on e- government • 2001- 40 % services available electronically • 2002 – aim of 75% • 2005 – aim of 100% • Doubt has been cast on the feasibility of this !

  5. Information Services in Hampshire • 4 Information Centres • Over 100 Local Information Points • 113,495 enquiries at £2.08 per enquiry • 241 staff trained from other information sites • http://www.hants.gov.uk/info/performance.html

  6. Information Services in Hampshire • Local Information Points by area • Basingstoke and Deane • East Hampshire • Eastleigh • Fareham • Gosport • Hart • Havant • New Forest • Rushmoor • Test Valley • Winchester

  7. Hantsweb – Monthly statistics June, 2002: Source: Hantsweb

  8. Certificate in Higher Education: Public Services Information Management • New qualification designed as in-service, one half day a week for 2 years • Study - Government - Information and Communications Technology - Customer Care - Information Management

  9. Certification in Public Services Information Management • First of its type in the UK • Will make use of a Virtual Learning Environment • To be put on-line nationally in 2003-4 • Leads to further Diplomas, Degrees (studied in a part-time mode)

  10. Certification in Public Services Information Management Website: http://www.hants.gov.uk/psim

  11. What have we learned from the partnership ? • Busy professionals can seize opportunities • We enter each other’s worlds • Accessible services and customer care are principal drivers • Advances in ICT aids collaboration

  12. What have we learned from the partnership ? • Synergies are possible : 1+1=3 • Course members will spread good practice • Collaboration between different parts of the public sector furthers our mission in a concrete form

More Related