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Institutional Capacity Building for DFIs: The DBP Experience (Second presentation). Isidro A. Sobrecarey Vice President and Chief of Staff Office of the Chairman Development Bank of the Philippines ADFIAP-CEO Forum VIII Dec. 5-7, 2011, Thimphu, Bhutan. DBP’s Corporate Culture Program.
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Institutional Capacity Building for DFIs: The DBP Experience (Second presentation) Isidro A. Sobrecarey Vice President and Chief of Staff Office of the Chairman Development Bank of the Philippines ADFIAP-CEO Forum VIII Dec. 5-7, 2011, Thimphu, Bhutan
The Strategy - Human Resource Management Value Formation
The DBP Human Resource Experience HR investment = Financial + Social Dividends
The DBP Human Resource Experience HR investment = Financial + Social Dividends Organizational and People Transformation
Non-Performing Accounts Economic Difficulty and Political Interventions
Bankrupt World Bank wanted DBP CLOSED
1986 Rehabilitation Plan • Viability • Professionalism • Integrity
Corporate Culture Program Unifying Force
DBP Rehabilitation and Institutional Strengthening Values reform
DBP Rehabilitation and Institutional Strengthening Values reform Organizational reform
DBP Rehabilitation and Institutional Strengthening Credit process reform Values reform Organizational reform
Changes ThroughCorporate Culture • dramatic turnaround in business growth and image rebuilding • conduct of personal and professional lives
Institutionalization of Corporate Culture DBP Family Guiding Principle of HRM Strategy
DBP Family Traditions Weekly Monday Commentaries • DBP Family Credo (Head Office and Branches) • Concepts, norms and values supportive of Corporate Culture Themes
“If we accept that banking is people, then our human resource must have the highest strategic value to our organization.”
DBP HRM Programs • Innovative training programs • Knowledge transfer and replication • Echo training • Alternative training media • more effective training in less time and less cost
Career and Development Programs • Targeted selection • Assessment Center • Quality Circles: QuEST • Continuing Professional Education
HR Programs (cont.) • Excellence Awards • President’s Award • DBP’s Best • New Performance Evaluation System
New Performance Evaluation System • CSC-model • shift from 360 degree appraisal to rigid performance measurement indicators and ratings
Corporate Culture • interdependencies of HR systems, programs and processes
Corporate Culture • interdependencies of HR systems, programs and processes • unifying force
Corporate Culture • interdependencies of HR systems, programs and processes • unifying force • Core Values: Integrity, Competence, Teamwork and Professionalism
Global Paradigm • Corporate Culture not as abstract entities • Found not in archives • Very hearts and minds of people • Not a one shot deal
Sustaining Corporate Culture • Viability through values and virtues • Fulfilling DBP Mission under exceptionally sound values and virtues • Values: Efficient Vehicle for Development
AWARDS and CITATIONS
EMPLOYER OF THE YEAR Personnel Management Association of the Philippines
Center for Excellence Senate Committee on Civil Service and Government Reorganization
People Development and Management Asian Institute of Management and Far Eastern Economic Review
EMPLOYEE-FRIENDLY EMPLOYER Convenor’s Group of Public Sector Unions and Association in coordination with the Civil Service Commission
AMONG THE TOP TEN EMPLOYERS Hewitt Associates
Best Human Resource Development Project Among DFI’s in the Asia Pacific Region
A Premium Human Resource Development Program Attracting the Best and the Brightest to join DBP A Corps of Dedicated, Efficient and Committed Public Servants
DBP’S CORPORATE RE-BRANDING FORWARD LOOKING
CORPORATE CULTURE • Competitive edge • Synthesis versus analysis
CORPORATE CULTURE DEVELOPMENT