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Valley Metro Accessibility Advisory Group (VMAAG) Meeting

Meeting summary and discussion on Valley Metro's 2019 Origin and Destination Study, survey distribution, rider outreach, and proposed paratransit service changes in Mesa.

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Valley Metro Accessibility Advisory Group (VMAAG) Meeting

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  1. Valley Metro Accessibility Advisory Group (VMAAG) Meeting January 31, 2019

  2. Welcome and Introductions Ron Brooks Manager of Accessible Transit Services Agency Business, Technology & Services Valley Metro

  3. Review of 12/20/18 Meeting Summary Ron Brooks Manager of Accessible Transit Services Agency Business, Technology & Services Valley Metro

  4. 2019 Origin and Destination Study Omar J. Peters, AICP, Planner III Capital and Service Development Valley Metro

  5. How do we learn this information about our riders?

  6. Background

  7. Purpose • Get data on customer travel patterns and demographics • Support travel forecasting models(MAG regional models and STOPS) • Meet Title VI Civil Rights Requirements per FTA guidance • Compare with past studies to assess transit use trends • Support “Before and After Studies” for rail capital projects

  8. Goals and Objectives 18,000 Question Topics • trip origin and destination • transfers • trip purpose • fare type • access/egress modes • boarding/alighting location • demographics completed surveys will be collected

  9. Schedule we are here

  10. Status

  11. Technical Advisory Group

  12. Sampling Plan

  13. Survey Distribution • Surveyors ride the buses/trains and randomly select riders that board at each stop • Surveyors use tablets (e.g. iPads) to collect surveys • Surveyors read the questions and enter the rider’s responses

  14. Survey Distribution • If rider can’t finish the survey, it is emailed to them or followed up with phone call • Up to 50% of surveyors are bilingual, if there is a language barrier, rider gets phone survey • If rider is hearing impaired, a paper survey is administered or emailed

  15. Rider Outreach • Goal: increase rider awareness about surveys • Bus car cards • Social media posts and website • Audio announcements on buses, rail platforms

  16. Draft Survey Questionnaire • Scenario: • 33 year old man on Route 29 – Thomas Road from home to heading to work in the morning

  17. Draft Survey Questionnaire Home address or cross street

  18. Draft Survey Questionnaire Type of place coming from

  19. Draft Survey Questionnaire Bus/train transferred from

  20. Draft Survey Questionnaire Mode used to access transit

  21. Draft Survey Questionnaire Type of place going to

  22. Draft Survey Questionnaire Address or cross street of place going to

  23. Draft Survey Questionnaire Bus/train transferring to

  24. Draft Survey Questionnaire Mode after getting off transit

  25. Draft Survey Questionnaire Boarding location for first bus

  26. Draft Survey Questionnaire Alighting location for first bus

  27. Draft Survey Questionnaire Boarding location for second bus/train

  28. Draft Survey Questionnaire Alighting location for second bus/train

  29. Draft Survey Questionnaire Time started trip and if returning

  30. Draft Survey Questionnaire Fare type and source of transit schedule information

  31. Draft Survey Questionnaire • Vehicles in households • Persons in households • Employed adults in households • Employment status

  32. Draft Survey Questionnaire Student status

  33. Draft Survey Questionnaire • Drivers license • Smartphone • Veteran status

  34. Draft Survey Questionnaire • Person with disability • Disability type • Age • Race

  35. Draft Survey Questionnaire Are you a person with a disability? Yes No [If Yes] Which of the following types of disabilities apply, if any? • Low vision • Deaf/hard of hearing • Mobility problem-use a wheelchair • Mobility problem-do not use wheelchair • Blindness • Mental/cognitive impairment • Other___________ • Declined

  36. Draft Survey Questionnaire • Gender • Household income

  37. Draft Survey Questionnaire Language spoken

  38. Next Steps • Pilot test the full survey • FTA review of survey plan and questionnaire • Continue surveyor training • Begin full survey collection

  39. Proposed Paratransit Service Changes for Mesa Ron Brooks Manager of Accessible Transit Services Agency Business, Technology & Services Valley Metro

  40. Proposed Paratransit Service Changes • City of Mesa is proposing to redefine the paratransit service area within Mesa: • Currently, service is citywide. • Proposal is to operate paratransit within the portions of Mesa that are required by the federal ADA. • ADA requires service within ¾ miles of bus routes and light rail stations. • If adopted, change will occur on July 1, 2019.

  41. Summary of Public Outreach • Targeted outreach to agencies and organizations within the Mesa area • Letters to ADA certified Mesa residents • Flyers and on-hold messages for paratransit customers • Automated calls to customers in impacted areas • Six public outreach meetings • Public hearing on January 29

  42. Summary of Public Response • 75 individuals attended public meetings • 90 comments received in-person, by phone, by email and online • Primary concerns: • Whether or not RideChoice can meet service needs • Concern about RideChoice fares for longer trips • Concerns about needing to use RideChoice in conjunction with paratransit for longer trips

  43. Next Steps • February 6 – Valley Metro TMC • February 21, 7:30 AM – Mesa City CouncilCity Council Chambers, 57 E. First Street, Mesa • February 21, 11:15 AM – Valley Metro Board of Directors 101 N. First Avenue, 10th Floor, Phoenix • July 1, 2019 – Service transition takes place, pending Board and Council approval

  44. Accessible Transit Service Updates Ron Brooks Manager of Accessible Transit Services Agency Business, Technology & Services Valley Metro

  45. Accessible Transit Services Update Service Statistics-Through November, 2018 Program Eligibility and Enrollment

  46. Accessible Transit Services Update Service Statistics-Through November, 2018 RideChoice Transportation Provided

  47. Accessible Transit Services Update Service Statistics-Through November, 2018 Paratransit Call Center Statistics

  48. Accessible Transit Services Update Service Statistics-Through November, 2018 Paratransit Service Statistics

  49. Overview of VMAAG Bylaws and Member Responsibilities Ron Brooks Manager of Accessible Transit Services Agency Business, Technology & Services Valley Metro

  50. Purpose • To advise Valley Metro staff on policies, programs and services that impact seniors and people with disabilities  • Examples: • Bus, light rail and paratransit operations • Accessibility of transit vehicles, stations, stops, and other facilities. • Accessibility of website, mobile app, printed publications, and other agency information.

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