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The Human Side of Technology

The Human Side of Technology. IPI Tampa - May 2007 Rod Weis, Director Peter Lange, Associate Director. Solving Problems With Technology E-Services. Citation Payment Citation Appeals Parking Account Access Device Activation RV Reservations Bikes Online Wait List Occupancy

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The Human Side of Technology

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  1. The Human Sideof Technology IPI Tampa - May 2007 Rod Weis, Director Peter Lange, Associate Director

  2. Solving Problems With Technology E-Services • Citation Payment • Citation Appeals • Parking Account • Access Device Activation • RV Reservations • Bikes • Online Wait List • Occupancy • Permit Sales • Permit Distribution

  3. Manage Tactically & Strategically • We never have the time to think strategically • Remember IT does not drive the strategic vision of the department • The “CIO” should think strategically • Think of long range impact of a technical decision

  4. Organizational Philosophy • Technology at the table • Software guru - knows thetechnical side and the business side inside out • Use the software • Hardware becomes less important • Business analyst – might be more appropriate • Developers • Power users

  5. Our Philosophy Technology is best when it is invisible

  6. What does the staff think

  7. Screenshot of appeals

  8. What does the staff think

  9. Customer Communications

  10. waitlist

  11. What does the staff think

  12. What does the staff think

  13. Moving Business to the Web

  14. What does the staff think

  15. Permit Distribution

  16. Questions? Rod Weis rweis@tamu.edu Peter Lange plange@tamu.edu http://transport.tamu.edu 979-845-9700 Presentation available at http://transport.tamu.edu/IPI

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