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Achieving and Maintaining Quality Performance

Learn about the principles of Total Quality Management (TQM) and the Deming Cycle to achieve and maintain quality performance in grassroots initiatives. Understand how quality enhances efficiency, credibility, and ethical obligations, fostering a culture of continual improvement.

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Achieving and Maintaining Quality Performance

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  1. Achieving and Maintaining Quality Performance

  2. Total Quality Management (TQM) A flexible, dynamic system that strives to continually improve efficiency, as well as consumer satisfaction

  3. What does quality mean for a grass roots initiative? • More effective at meeting needs • Adds strength/credibility • Helps fulfill the ethical obligation to provide the best service or advocacy • More economical • Develops positive "culture of quality"

  4. TQM Principles • Customer focus • Obsession with quality • Continual improvement • Unity of purpose • Teamwork • Employee involvement • Education/training • Scientific approach • Long-term commitment

  5. The Deming Cycle:Plan • Conduct needs assessment • Define desirable outcomes • Determine ways to reach outcomes • Develop indicators • Invite all to participate

  6. The Deming Cycle: Do • Find out what has been done and how it worked • Uncover residual "bad feelings" • Use examples of other communities • Consult the research • Involve everyone • Take care of logistics

  7. The Deming Cycle: Check • Compare details and overall shape • How do program and assessment compare? • Are desired outcomes addressed suitably? • Is program inclusive? • Is everyone involved? • Are goals feasible?

  8. The Deming Cycle: Act • Be sure all involved understand the process • Commit everyone to efforts towards success • Encourage all involved to do their best

  9. The Deming Cycle: Analyze • Does program fit needs? • Does program reach its desired outcomes? • Is the plan feasible? • Is program consistent with its vision or mission? • Does program include and respect target population? • Is the program ethical?

  10. Maintaining quality performance • Institutionalization of dynamism • Long-range strategic planning • Keeping at it forever

  11. SWOT AnalysisExplore... • Strengths • Weaknesses • Opportunities • Threats (Challenges)

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