Linda Walk Director - Human Capital Planning Staff Social Security Administration 2011

1. Federal Hispanic Career Advancement Summit Human Capital in the 21st Century“Change, Challenges and Opportunities” Linda Walk Director - Human Capital Planning Staff Social Security Administration 2011

2. Agenda • What is Human Capital? • Who is the 21st century workforce? • What are our Human Capital challenges? • How can we conquer new challenges?

3. Invest in People +Talent +Energy + Knowledge + Enthusiasm People who are invested in work

4. Definition of Competency • Observable, measurable set of skills, knowledge, abilities, behaviors, and other characteristics • Required at different proficiency levels • Aligns individual and team performance to organizational • mission and strategy

5. Human Capital Management Competency • Builds and manages workforce based on organizational goals, budget, and staffing needs • Recruits, selects, appraises, rewards, addresses performance problems • Manages multi-sector workforce

6. Performance Management Strategy Workforce Organizational Culture Qualifications Information Technology Competency Assessment Budget Leadership Organizational Goals Recruiting Diversity Retention Staffing

7. Human Capital Assessment and Accountability Framework (HCAAF) • Strategic Alignment • Leadership & Knowledge Management • Results-Oriented Performance Culture • Talent Management • Accountability

8. Multicultural Multilingual 19 to 91 plus Fast Paced Hi-tech Virtual Teams The 21st Century Workforce

9. Generational Diversity Matures 1922-1945 Generation X 1965-1980 Generation Y 1981-2000 Baby Boomers 1946-1964

10. Generational Diversity

11. Generational Diversity (con’t)

12. 2010 Federal Diversity Statistics * The Equal Employment Opportunity Commission (EEOC) requests that Federal agencies strive for a 2% workforce representation. Source: OPM 2010 FEORP

13. U.S. National Population: 308,745,538 U.S. Census Bureau

14. Percent Distribution of the Hispanic Population by State: 2010

15. Human Capital Challenges Federal Budget Impact: Workforce planning in tough times GAO High Risk Report: Identify skill gaps and implement solutions

16. In Tough Times it Pays to Listen

17. 2010 Fedview Gov’t Wide Response % Positive

18. 2010 Fedview Gov’t Wide Response % Positive • Employees are recognized for providing • high quality products and services.

20. Best Places to Work Considering everything, how satisfied are you with your job? Considering everything, how satisfied are you with your organization? I would recommend my organization as a good place to work.

21. Strategic Planning In rough seas, the sailor must constantly assess his position and readjust the headings to maintain progress toward the desired destination.

22. Strategic Workforce Planning

23. Attract Interview Recruit Orient Select Hire Train Engage Recognize Onboard Lifelong Learning Lead Expectations/goals Mentor and Coach Retain Reward

24. Governmentwide Initiatives • USAJobsRecruit.gov • Veteran’s Employment • Employees w/ Disabilities • “Pathways” • Plan for Diversity/Inclusion

25. SSA’s Ten-Point Recruitment Strategy

26. Governmentwide Initiatives • Selection Tools • Structured Interviews • Telework Enhancement Act • Healthy People 2010 / 2020 • Performance Mgmt/Communication

27. Engage and Retain Employees

28. Engaging Employees

29. Engage and Motivate • Orient • Train and Develop • Onboard • Build Supervisory Relationship • Communicate/give feedback • Appraise appropriately • Recognize results

30. Focus on Leadership Programs

31. Focus on Leadership - Tools

32. As a Future Leader, You CAN…

33. Contact Information Linda Walk Director Human Capital Planning Staff Social Security Administration Linda.Walk@ssa.gov 410-965-8171