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The Right Attitude. Optimistic: past, present, future Objective: being honest will help your self-esteem, and contribute to good personal relationships Deliberate: recognize some of the behaviors you must make a conscious effort to change Determined: being tough-minded about your actions.
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The Right Attitude • Optimistic:past, present, future • Objective:being honest will help your self-esteem, and contribute to good personal relationships • Deliberate: recognize some of the behaviors you must make a conscious effort to change • Determined: being tough-minded about your actions 庄瑞金 ZHUANG RUIJIN MOFCOM
Building a Winning Team • Defining and understanding your organization's goals • Diversifying your organization to make stronger, more adaptable, and more interesting • Digging out qualities of particular passion • Depending completely upon the boss 庄瑞金 ZHUANG RUIJIN MOFCOM
Communication Skills • Be clear about the purpose of the communication • See if the other person can repeat what you have said, in his or her own words • Key concepts for effective listening: Avoid jumping to conclusions and making value judgements;Listen to the full story;Restate the other person's position in your own words 庄瑞金 ZHUANG RUIJIN MOFCOM
Dealing With Difficult People • Determine what is causing his difficult behavior • Figure out what the problem is and his attitude • As the boss, you are a teacher and a role model • NO patronizing,condescending • Be sympathetic Let your employee know that a bad attitude is unacceptable 庄瑞金 ZHUANG RUIJIN MOFCOM
Leadership Skills • A good leader is one who can find the balance in managing, delegating, disciplining, instructing, encouraging, and sympathizing • to have people believe in your vision, follow you, and do what it takes to get the job done • to help others develop their own leadership skills and style 庄瑞金 ZHUANG RUIJIN MOFCOM
Motivating Skills • Being appreciated and being treated with respect are two of the most powerful motivators in the world--Empowering • Be creative; allow for new, fresh ideas, and, as a boss, always make your supportive presence known • set SMART goals for the team to accomplish, create guidelines, and set deadlines 庄瑞金 ZHUANG RUIJIN MOFCOM
Make a Habit of Success -1 • Do what feels most right • Check your facts • Don't make rash decisions • Understand your options • Know the consequences of your choices • Talk it over with someone before acting 庄瑞金 ZHUANG RUIJIN MOFCOM
Make a Habit of Success -2 • Understand others' points of view • Respect the opinions of others • Don't accept less than you deserve • Make a point of asking for what you need and want • Don't live in fear of rejection • Plan for your future 庄瑞金 ZHUANG RUIJIN MOFCOM
Setting Goals • Think ahead and brainstorm about your future • Map out a plan of action to attain your goals • To reach a big goal, you will have to set many smaller goals along the way • Communication is always essential, especially when you are trying to make a change 庄瑞金 ZHUANG RUIJIN MOFCOM
Stress Management • Exercise: as a powerful stress reliever And only you and your doctor can decide What kind of exercise is right for you • Make lists of all the things you need to do at work for the week up to the month • Change your outlook to pamper yourself, help you remember you are a lot more than the sum of your various stresses • Eustress-BON! 庄瑞金 ZHUANG RUIJIN MOFCOM
Successful Delegation • Accurate Communication is the key factor in any successful delegation • The best way is to put your expectations in writing • Make both parties understand everything in the memo • Ask questions before the project is begun 庄瑞金 ZHUANG RUIJIN MOFCOM
Stop Procrastinating and Start Living • Even the longest journey begins with the first step • Be aware that there is a difference between doing something right and doing the right thing • Change your procrastinating ways of thinking into productive ways of thinking 庄瑞金 ZHUANG RUIJIN MOFCOM
Time Management • Time is the only thing that everyone has in common, it's how they choose to spend it that makes the difference • Structure your activities so that you complete them in the most effective way 庄瑞金 ZHUANG RUIJIN MOFCOM
Brainstorming • Define your problem • Give yourselves a time limit • Shout out solutions to the problem • Select five ideas you like best • Write down about five criteria for judging which ideas best solve your problem • Give each idea a score of 0 to 5 points depending on how well it meets each criterion 庄瑞金 ZHUANG RUIJIN MOFCOM
Key success factors! ATTITUDE BEHAVIOUR OK KNOWLEDGE SKILLS 庄瑞金 ZHUANG RUIJIN MOFCOM
done FOR MAKINGCHANGE THANKS! talk 庄瑞金 ZHUANG RUIJIN MOFCOM