1 / 17

PhoneGuide LIVE! A Customized, Web-Based Multimedia Training Solution

PhoneGuide LIVE! A Customized, Web-Based Multimedia Training Solution. Training Challenges. Logistics Hassle of: Hiring trainers Arranging facilities Scheduling classes Budget Issues Pricing Unpredictability (travel) Quality and Accessibility of Training At cutover

leena
Download Presentation

PhoneGuide LIVE! A Customized, Web-Based Multimedia Training Solution

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. PhoneGuide LIVE!A Customized, Web-Based Multimedia Training Solution

  2. Training Challenges Logistics Hassle of: Hiring trainers Arranging facilities Scheduling classes Budget Issues Pricing Unpredictability (travel) Quality and Accessibility of Training At cutover For the life of the switch New employees Refresher On demand Slide 2

  3. PhoneGuide LIVE! Agenda • Product Features and Benefits • Deployment Options • Questions

  4. PhoneGuide LIVE!The Training Solution • Multimedia Instruction – User Chooses • Video • Text • Online documents • OpenScape Voice, HiPath 4000 and HiPath 3000 • OpenStage, optiPoint and optiset Support • Voice Mail • Simple Installation A Customized, Web-based Multimedia Training Solution

  5. PhoneGuide LIVE!Phone Support OpenStage Phone Training for OpenScape Voice and HiPath 4000 Platforms

  6. PhoneGuide LIVE!Getting Started • Introduction to Basic Phone Operation • Volume • Accessing features • Programming keys • Answering a call • Placing a call • Key Features • Hold • Transfer • Conference • Video and Text Options Perfect for Pre-Cutover Training!

  7. PhoneGuide LIVE!My Phone • Customized Feature Training via Phone Graphic • Simply Click a Label for Feature Instructions Time Spent Learning Features of Little Value is Avoided

  8. PhoneGuide LIVE! Features • One Click Access to Video and Text Instruction • Audio icon to indicate which features have audio help • Proper etiquette tips included • Available Feature List is Configurable by User Group • On-Line Documentation for each Feature Training Delivered to the Desktop

  9. PhoneGuide LIVE! Faceplate Printing for OpenStage 15 & 30 Phone Print and Cut Out Either Template for Faceplate

  10. Link to PDF or URL PhoneGuide LIVE!Voice Mail Options • Xpressions • Getting Started • Accessing mailbox • Change password • Record name • Overview • Record Greeting • Features • “Other” • None Step-by-Step Instructions for Recording Greetings and Much More

  11. PhoneGuide LIVE!On-Line Documentation • Phone • Introduction • User Guide • Quick Start • Individual Features • Voice Mail • Introduction • User Guide • Record Greetings • Decision Tree • Mailbox Access and Setup • Control Features • Individual Features Practical Reference Tools Can Be Viewed and Printed

  12. PhoneGuide LIVE!Administrator • Configure one or more User Groups • Associate a switch type and switch • Associate a voice mail system type • Configure features for any given User Group • Both phone and voice mail features • Indicate which features appear on Feature list screens • Customize feature names • Configure Mailbox setup document values • Modify phone template logins • Import phone configurations from HiPath 4000 switch(es) • View license information • List URL for access Via the PhoneGuide LIVE! Administration Workstation, the Administrator can…

  13. PhoneGuide LIVE!Administrator • Upload a custom logo via the Administration Workstation • Logo appears in the lower left corner of the web user interface

  14. PhoneGuide LIVE!Deployment Options • Auditorium and Specialized Classroom Training • Auditorium-based training to the general user population • Classroom training for special interest groups • On-site cutover coverage • PhoneGuide LIVE! at the desktop • Specialized Classroom Training Only • Classroom training for the special interest groups • On-site cutover coverage • PhoneGuide LIVE! at the desktop • PhoneGuide LIVE! Only • Customer internal personnel provide specialized training and cutover support • PhoneGuide LIVE! at the desktop Tailor the Training Package to Meet Your Expectations

  15. PhoneGuide LIVE! Customers “Trying to schedule classroom time for busy health care staff who work 24/7 is very difficult.  Having PhoneGuide LIVE! on our employee intranet is such a great solution to the training challenge.”     - Jan Rowe       Santa Barbara Cottage Hospital “People are now using functions that we paid for in the first place. PhoneGuide LIVE! is Google for the phone.” - Rick Tillotson Assistant Dept Director Information Technology – Telecommunications Slide 15

  16. PhoneGuide LIVE! Demonstration

  17. PhoneGuide LIVE! Delivers… • Not Just CBT! • Multimedia training at the desktop via web browser • Instruction on demand when the user needs it • Customized for every user • Simplified Installations • Cost-Effective, Quality Training for the Life of the Switch Leverage the Long-Term Benefits of PhoneGuide LIVE!

More Related