A more rigorous way of measuring employee engagement

A more rigorous way of measuring employee engagement Simon Elliott, BP

How we went about it Twin track approach Robust measurement framework Consistent survey methodology Responsive tools and techniques Supporting structures

Twin track approach ? How engaged are employees in ‘important matters’ in BP and to what extent is this helping to build and sustain business performance long term trends and sentiment annual tracking SurveyWizard near term data and insights on-going measures

Robust measurement framework 1. communication effectiveness 2. employee experience + drives extent to which employees are aware of and understand the business context, priorities and what is expected of them in their job 3. understanding what I know 4. confidence how I feel 5. trust what I think influences 6. actions what I do and how I behave engagement BP 75% underpinned by employee and workplace satisfaction impact on clear long term performance focus consistent ways of working shared beliefs and behaviours

Consistent survey methodology 4 perspectives 6 measures every survey question informs one of six measures - from one of four perspectives

Responsive tools and techniques ‘The BP survey tool for all employee surveys’ SurveyWizard Governance - overview of all employee survey activity Peace of mind - enhanced data privacy and security Efficiency - bespoke question library and standard survey templates Effectiveness - internal benchmarking capability Collaboration - user group functionality Consistency - Group required questions automatically added to all surveys

Supporting structures communications policy incorporating measurement standards and requirements integrated activities capability community of practice access to tools, techniques and processes

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A more rigorous way of measuring employee engagement