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The Lore of the Corps

Penn State Sarah Jean Selzer and James Leous sjs5025@psu.edu leous@psu.edu. The Lore of the Corps. What’s with the title?. Lore? Informal Knowledge Passed on from “generation” to “generation” Corps? 80–90 Student Lab Consultants (Cons) 11 Sr. Lab Consultants (Sr. Cons) Great Diversity

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The Lore of the Corps

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  1. Penn State Sarah Jean Selzer and James Leous sjs5025@psu.eduleous@psu.edu The Lore of the Corps

  2. What’s with the title? • Lore? • Informal Knowledge • Passed on from “generation” to “generation” • Corps? • 80–90 Student Lab Consultants (Cons) • 11 Sr. Lab Consultants (Sr. Cons) • Great Diversity • High Turnover

  3. Requirements We need a medium through which: • New cons can learn new information • Preservation of old knowledge • Information can be updated easily and effectively

  4. Web 2.0 Possibilities • Personal Blogs (+ comments) • Group Blogs • Social Bookmarking • Wikis

  5. Personal Blogs • Journal/Diary • Add comments • Provide an RSS feed to get “flow of ideas”

  6. Group Blog • More like a threaded discussion • Propose an idea/opinion let others comment • May decide to make it public or keep it to the group • Your idea/opinion doesn't change

  7. Social Bookmarking • Find something you like • Save it as a bookmark • Tag it • Share it

  8. Wikis • A writeable Web page • A collaboration tool • Facilitate “knowledge accretion” • A knowledge management tool which leverages “collective intelligence”

  9. Why wikis work • Any and all information can be deleted by anyone. Wiki pages represent nothing but discussion and consensus. • Wiki is not WYSIWYG. • Wiki is far from real time. Folks have time to think, often days or weeks • Wiki participants are, by nature, a pedantic, ornery, and unreasonable bunch. So there's a camaraderie here we seldom see outside of our professional contacts.

  10. H.L. Menken was Wrong

  11. Why a wiki? • General Reasons • “Leverage the collective knowledge” • Allows knowledge accretion • Wiki + RSS • More democratic and conversational

  12. Why a wiki? (cont.) • Specific Reasons • Training • Orientation Packet • Better communication… • …means more accountability • Lost and Found

  13. Serendipitous Results! • All information is relevant to the position • Information quickly posted/updated • Personalization of individual pages https://wookie.css.psu.edu/labcon/index.php/User:Djz5013, https://wookie.css.psu.edu/labcon/index.php/User:Sqm110, https://wookie.css.psu.edu/labcon/index.php/User:Scl153, or https://wookie.css.psu.edu/labcon/index.php/User:Rcd5011 • Humor • Greater group awareness and interconnectivity

  14. Sr. Con Wiki • Forum for discussion between the managers and sr. cons • More uniform discipline • More effective evaluations • Better bookkeeping

  15. Questions?

  16. Content Quality • Laissez-faire Policy • Communal Censorship • Closed Community • Login connected to University assigned userid

  17. Inappropriate Material/Discipline • Instill the “fear of God” (aka Big Brother mentality) • The wiki is a professional environment • Sysop Privileges • Vital pages are locked • Type and size of uploaded files are restricted • Deleting files • Locking down pages • Locking out users

  18. Inappropriate Material/Discipline (cont.) • Sr. cons are sysops… • …but not beaucrats

  19. Create and Sustain Interest and Participation • Require it! • Use Bribery! • Provide Training! • Basic Wiki Training Required • Advanced Techniques • Additional Basic Training • Be Available • Be Realistic! (aka Some people are shy and/or lazy.)

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