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Deming Wheel (or Shewart Cycle). A Systems Approach. A Systems Approach Validating Your Idea with Analysis. Analysis The 3-V’s. Voice of Employee. Ideas. Voice of Industry. Concept Validation Target Audience Website Outcomes. Voice of Customer. Analysis The 3-V’s. Voice of Employee.
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AnalysisThe 3-V’s Voice of Employee Ideas Voice of Industry Concept Validation Target Audience Website Outcomes Voice of Customer
AnalysisThe 3-V’s Voice of Employee Voice of Industry Competitive Benchmarking Gap Analysis Voice of Customer
AnalysisVoice of Employee • Purpose – to get internal feedback from within company • Method – focus groups, surveys • Outcome(s) – validate you’re on the right track
AnalysisVoice of Industry • Purpose – to see what the competition is doing • Method – comparative / competitive analysis • Outcome(s) - benchmarking
AnalysisVoice of Customer • Purpose – to determine what is of value to your prospective customers • Method – focus groups, surveys • Outcome(s) – STP • Segmentation • Target Audiences • Positioning