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Installation and Configuration

Installation and Configuration. 4 Installation Steps. Step 1 : Install EC321 Manager Step 2 : Insert the Data Card in the laptop Step 3 : Installs the driver Step 4 : Start EC321 Manager. Attention! :Do not insert the Data card before installing the EC321 Manager.

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Installation and Configuration

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  1. Installation and Configuration 4 Installation Steps Step 1: Install EC321 Manager Step 2: Insert the Data Card in the laptop Step 3: Installs the driver Step 4: Start EC321 Manager Attention! :Do not insert the Data card before installing the EC321 Manager. www.huawei.com

  2. Installation ofEC321 Manager Step 1: • Insert the CD in to the CD ROM Drive • Installation will start automatically. (If not, execute the setup.exe file in the CD ) www.huawei.com

  3. Installation of EC321 Manager • License Agreement www.huawei.com

  4. Installation of EC321 Manager • Choose your installation destination location www.huawei.com

  5. Installation of EC321 Manager • Select program folder www.huawei.com

  6. Installation of EC321 Manager • Installing www.huawei.com

  7. Installation of EC321 Manager • Setup complete! www.huawei.com

  8. Shortcut Icon • The shortcut icon will appear on the desktop www.huawei.com

  9. Inserting the data card Step 2: • Insert your EC321 data card into the PCMCIA slot of your laptop • Pull out antenna www.huawei.com

  10. Hardware Driver Installation Step 3: • Windows will find new hardware and install the Modem driver automatically. Please choose “Continue Anyway”. www.huawei.com

  11. Hardware Driver Installation • Install COM port driver, please press “continue any way”. www.huawei.com

  12. Hardware Driver Installation • After installing the Data Card driver, several devices would be added to the Operation System. • Huawei Mobile Connect – 3G Modem • Huawei Mobile Connect – 3G Application Interface • NEC PCI to USB Open Host Controller (two) • Standard Enhanced PCI to USB Host Controller www.huawei.com

  13. Hardware Driver Installation Go to device manager: www.huawei.com

  14. Main Screen Step 4: • The initial minimized screen To start the program EC321 Manager, double click the Huawei Mobile Connect icon on the desktop www.huawei.com

  15. Main Screen • The maximized screen www.huawei.com

  16. Huawei Data Card-EC321 EC321 ManagerGUI Description • Accessing the Internet • Call Service • SMS Messages • Call log • Contacts • Diagnostics www.huawei.com

  17. Accessing the Internet Creating a new profile 1. Select [Settings/Network Connection Settings] on the menu bar 2.Click <New>. www.huawei.com

  18. Accessing the Internet 3. Enter a new profile name in the "Profile name" field. 4. Enter required relevant information for the settings. 5. Click <Save> to finish creating the profile. www.huawei.com

  19. Dialer Screen Statistic • Click on to set up a connection Signal Network Duration Volume Rates www.huawei.com

  20. Volume display and statistic www.huawei.com

  21. Call Service Keypads www.huawei.com

  22. SMS Messages Main menu www.huawei.com

  23. SMS Messages www.huawei.com

  24. Managing Your Contacts www.huawei.com

  25. Managing Your Contacts www.huawei.com

  26. Managing Your Contacts www.huawei.com

  27. Call log Main menu www.huawei.com

  28. Call log www.huawei.com

  29. Date / Time displayed in the call logs • The EC321 automatically takes the date & time as entered by the user in the laptop. • Note: User can change the date & time in the laptop which appears on the GUI screen. • Note: The data card will not take the Network date/time and hence, the data/time mentioned in the call logs may be different from that in the bill. www.huawei.com

  30. Diagnostics • Diagnostics is another useful tool to get information about data card (Firmware, ESN, API etc) www.huawei.com

  31. FAQ • Q: How to Judge whether the EC321 data card has been installed correctly? • Answer: After installing the software and then inserting the EC321data card, Check whether “HUAWEI Mobile Connect-3G Modem” , “HUAWEI Mobile Connect-3G Application Interface” & 3 devices in Universal Serial Bus controllers are displayed in the device manager. If a yellow exclamatory mark or other signs appear in front of the devices, it means that the data card has not been installed correctly and you need to uninstall and then install again. www.huawei.com

  32. FAQ Q: How to dial the telephone numbers with “+” sign? Answer: Two ways to input “+” sign: • Double click the “*/+” key on the telephone service interface; • Input “+” through the laptop keyboard. www.huawei.com

  33. FAQ • Q: After installing the EC321 Management Software, the system always prompts “Data Card does not Exist or unavailable”. Why? • Answer: Probably you have inserted the data card before the completion of installing the EC321 management software. Pull out the data card and insert it after the installation of EC321 management software is completed. Then, install the EC321 hardware driver by following the guide for hardware installation. www.huawei.com

  34. FAQ • Q: What shall I do if I cannot access the internet? • Answer: • Check whether the account is a post-paid card and is activated for data access. • If you are sure that the account has been Data activated, and still the problem exists, please refer to the user guide to implement relevant settings. www.huawei.com

  35. FAQ • Q: Only part of the message is displayed after I use the “Paste” function to edit it. Why? • Answer: While editing the message, at most 1000 characters are supported in the text. If the quantity of the pasted information exceeds the limit, the excess text will be deleted automatically. www.huawei.com

  36. FAQ • Q: When a message is received, no prompt window appears. Why? • Answer: Because you have not set the function of “Display alerts when a message is received”. Select [Settings/Options], and then check the “Display alerts when a message is received” from the “Message alerts settings”. www.huawei.com

  37. FAQ • Q: Why cannot I paste the telephone number? • Answer: Only telephone numbers containing “0123456789#*+” are legal. Confirm no other character is contained in the cut or pasted texts. www.huawei.com

  38. Troubleshooting • Q:When connecting to internet, Windows pop’s up a message: Connection setting busy. Why? • Cause: The Modem driver is not installed correctly. • Answer: • Uninstall and reinstall the EC321 Manager; Insert data card thereafter. • Confirm the Modem driver is installed correctly in device manager. www.huawei.com

  39. Troubleshooting • Q: If Windows Hot fix is installed, and the Windows pop’s up a message: PPP Connection Control Protocol Terminated and the data card can not connect to network. Why? • Cause Windows hot fix has changed some system settings. • Answer : Uninstall EC321 Manager and install it again. www.huawei.com

  40. Troubleshooting • Q: While connecting to internet, windows pop’s up a message: Can not connect to remote computer. Why? • Cause The cause maybe: • The account data service is not enabled or data service is terminated. • Network setting is incorrect in EC321 Manager. • CDMA signal is too weak. • Antenna is not pulled out. www.huawei.com

  41. Troubleshooting Answer: • Confirm that the account data service is enabled. • Setting networks parameter as mentioned below: • Phone number • Username • Password • Ensure good coverage area. • Pull out antenna. www.huawei.com

  42. Troubleshooting • Q: I can make a call and send SMS, but I can not connect to Internet, and the ‘Connect’ icon is grey. Why? • Cause Your Modem driver is not installed correctly. • Answer: Please reinstall the EC321 Managerand insert your data card. www.huawei.com

  43. Troubleshooting • Q: EC321 Manager can not be used with Users/Power Users group in Windows 2000 and Windows XP. Why? • Cause It’s the limitation of Users/Power Users group. • Answer: Users group can not use EC321 Manager, but can dial to network through “network connection” offered by OS. www.huawei.com

  44. Troubleshooting • Q: Laptop hangs after installing EC321 Manager. Why? • Cause The laptop has not installed the Modem driver which should installed as default in laptop, as EC321 is in conflict with the default Modem already existing in the laptop. Answer: • Remove EC321 data card • Uninstall EC321 Manager • Install laptop’s default Modem driver • Install EC321 Manager • Insert EC321 data card www.huawei.com

  45. Troubleshooting • Q:Why does the data carddisconnect automatically after connecting to network for 3 to 5 minutes? • Cause The operating system has not been installed with the required service pack. • Answer: • Windows 2000 OS requires Service Pack 4 or later version. • Windows XP OS requires Service Pack 2 or later version. www.huawei.com

  46. Troubleshooting • Q: EC321 data card can’t install in DELL D500.Why? • Cause: There is a conflict with ports. • Answer: 1. Uninstall the EC321 Manager software. 2. Plug in the data card, wait till the ‘USB Host Controller driver is OK’pop up appears on the right bottom corner of the screen. (Note: If a pop up of the installation Wizard of Huawei EC321 device appears, please cancel that dialog box.) 3. Open "Device Manager" (method: My Computer -> properties -> hardware -> Device Manager) www.huawei.com

  47. Device Manager USB Host Controller driver www.huawei.com

  48. Troubleshooting 4. Expand “Universal serial bus controller” option; 5. Double click "Standard Enhance PCI to USB Host controller", update its driver. During the update, browse the location of driver to the directory of the driver in this RAR file. After updating completely, Windows will find a USB Root Hub device automatically and ask to install the driver. Please browse the location of driver to the directory of the driver to this RAR file. 6. If the update is successful, the device manager should have the following information: ----Universal Serial Bus Controller ----NEC PCI to USB Enhanced Host Controller ----USB 2.0 Root Hub Device www.huawei.com

  49. Troubleshooting 7. Also check if there is an option as mentioned below: Universal Serial Bus Controller ---- Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD If it exists, please disable the same. 8. Plug out the data Card. You can now install the EC321 Manager software as per the normal process. www.huawei.com

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