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PSN Services (PSNS) Volume 3 - SoR

PSN Services (PSNS) Volume 3 - SoR. July 2012 Jon Browne. PSNS Supplier Briefing. Agenda The Lots An Holistic View Our take on each section The Process Q&A. Scope of PSN Services. Communications. Managed Equipment Room Services. Telephony. Call/Contact Centre.

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PSN Services (PSNS) Volume 3 - SoR

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  1. PSNServices (PSNS)Volume 3 - SoR July 2012 Jon Browne

  2. PSNS Supplier Briefing Agenda • The Lots • An Holistic View • Our take on each section • The Process • Q&A

  3. Scope of PSN Services Communications Managed Equipment Room Services Telephony Call/Contact Centre Unified Communications Messaging Authentication Mobile Voice & Data Co-Location and Hosting Paging Services CCTV and Physical Security LAN Services Conferencing Services Gateway Services

  4. Services - An Holistic View Authentication Telephony CCTV and Physical Security LAN Services Conferencing Services Co-Location and Hosting Managed Equipment Rooms Mobile Voice & Data Paging Services Messaging Call/Contact Centre Unified Communications PSN and WWW Gateway Services

  5. Communications • Embedded into the Services piece • Seen as major area for consolidation and cost savings • Some quick wins • PSTN Tariff • SIP Trunks • Aggregated Spend • Consolidation/Federation of IPT systems • Support of Mobile workforce • Roaming • Authentication • Combined with Physical Security • Messaging • Unified Communications • CoLo/Hosting

  6. CCTV and Physical Security • Consolidation • Potential for reduction in number of control centres • New technologies in terms of IP based solutions • Using the PSN network as the core infrastructure • Access Control • Bound in with Authentication • Common Access Control across the PSN • New technologies • Biometric • Smart/Proximity Cards • NFC

  7. Conferencing • Opportunity to save costs • Travel Cost savings • Time savings • Improved efficiency • Improve cross-organisational working • Improve communications flows • New uses • Streamed Broadcasts for public viewing • Council Meetings • Weddings • Etc.

  8. Managed Equipment Rooms • Linked with Access Control • Cost Savings • Consolidation • Standardisation • Simplification

  9. Call/Contact Centre Services • Brings together several of the PSNS elements • Unified Communications, Mobile Voice & Data, Managed Equipment Rooms, Co-location and hosting, Paging Services, Gateway services • Cost savings • Consolidation • Standardisation • Simplification • Cross Organisational Support • Able to provide services for a variety of organisational types • Able to provide services to organisations providing services to PSN Partners

  10. Paging • Large paging estate – mainly NHS • Opportunities for • Cost saving • Consolidation • Standardisation • Simplification • Service improvement • Single paging system • Training efficiencies • Staff efficiencies – freer movement between organisations • New applications • Issue to public for appointments, transplant etc.

  11. LAN Services • Links the other services together • Single supplier for all LAN Services work • Consistent LAN based wireless • Support of roaming workers • Integrated Teams • Multi-use sites • LAN – Connectivity

  12. Gateway Services • Several Gateway services required • Voice • Video • Inter PSN links • Extra PSN Links • Impact Level transition links • Secure File Transfer • Messaging including IL3/4 • SIP gateway including SIPS and SIMPLE • Additional Services • Internet Proxy and Filtering • Domain Name Space Registration and management

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