Efficient management for dynamic business proceses integrated in Outlook 2007/2010

1. Efficient management for dynamic business proceses integrated in Outlook 2007/2010

2. Summary • RiverRaft, a CS Vision brand • RiverRaft - premises • Problems • Solutions • RiverRaft, benefits • RiverRaft: ROI • RiverRaft: Product Images • Technical View Cutting costs – Reorganizing – Restructuring – RiverRaft

3. RiverRaft, a CS Vision brand Cutting costs – Reorganizing – Restructuring – RiverRaft About CS VISION • Founded in 2002 • 1 mil eur turnover in 2009 • 26 employees • Won “Solution of the year” ANIAP award in 2008 • 2 business directions: • A;lagja;j – Digital interactive projects • The software division: Microsoft Gold Partner, the first company to integrate Ms SharePoint in the Romanian Public Administration, specialized in Ms platforms

4. Premises Cutting costs – Reorganizing – Restructuring – RiverRaft • MS Outlook is the most frequently used e-mail client in the business environment • Most of the tasks are delegated through e-mail • MS Office documents are the main support for information • A company organizes its activity trough: • Static/structured business processes • Ad-hoc business processes • Structured: solving a task implies different departments and levels in the organization • Ad-hoc: solving the delegated task is structured dynamically, involving employeesfrom different departments having the needed abilities

5. Top problems & consequences Cutting costs – Reorganizing – Restructuring – RiverRaft Delays in solving the tasks Lack of procedures or procedures that are not followed The collaboration between departments is very difficult Supervising the tasks needs substantial time Consequences Some of the objectives are not achieved, some of the engagements are broken The company loses money and quality

6. RiverRaft – the solution Cutting costs – Reorganizing – Restructuring – RiverRaft Key features • Manages dynamical business processes • For each step of the process the decision trees are built freely • Each person involved in solving the task can sub-delegate • Enhanced planning features (it permits even partial planning) • Helps defining and controlling different types of processes • Saves all the information of a business process (e-mails, texts, documents etc.) • The roles and permissions of the system are perfectly adapted to the situation

7. RiverRaft – the solution (2) Cutting costs – Reorganizing – Restructuring – RiverRaft Key features • Generates reports for each role: manager, person in charge with solving the task, owner, supervisor • It is integrated in Microsoft Outlook • It uses the standard mechanism of Microsoft Outlook • It highlights the processes and the tasks that need solving, maintaining the flexibility of e-mail • It works offline • It has different interfaces: • Microsoft Outlook • Web based • Mobile

8. RiverRaft: key bennefits Cutting costs – Reorganizing – Restructuring – RiverRaft • Organizational education By implementing a methodology and easy to use tools to apply it, the employees have the means to be organized and more productive • Structure Using a known interface – Ms Outlook - guarantees a minimum adaptation effort; the managers and the employees use the same tools to structure the daily activity • Control The reports offer all the needed information in real time; the manager controls thus better the resources, the deadlines and the deliverables

9. RiverRaft – multiple effects Cutting costs – Reorganizing – Restructuring – RiverRaft More time • For the managers Delegating becomes an easy process; controlling the results is very easy, in an already known environment (Ms Outlook) The information about the status of the delegated tasks are always available, even on mobile • For the subordinates All the tasks and deadlines are clear and all the information are available in the same place Solving a task can be organized easier through sub-delegation, even within other departments

10. RiverRaft – multiple effects (2) Cutting costs – Reorganizing – Restructuring – RiverRaft Controlled deadlines • Any delay is highlighted so the manager can find out what are the motifs for delay Lost time – eliminated • RiverRaft permits planning in advance and ensures a perspective view over the time allocated for each person and for the entire team

11. RiverRaft - ROI Cutting costs – Reorganizing – Restructuring – RiverRaft Win 25% of the monthly time of an employee How much does the institution spends because of the unidentified motifs for delays? How much the institution spends to establish the motifs for a delay? What percentage of the monthly work time is actually worked? Did an employee ever had a time when he didn’t work at anything because nobody knew he finished his work and needed another delegated task? How much time spends an employee looking for the information needed to solve a task? If another department don’t respond in time, do you have the means to know about the interruption of information and to ease the communication? Do you use the time away from the computer of the employees through an mobile interface for the applications?

12. RiverRaft - ROI Cutting costs – Reorganizing – Restructuring – RiverRaft The company can win +220 eur monthly for each employee Harvard Business Review study Knowledge workers spend on average 20h/week managing e-mail Processing email: more than 2 h/day An average of 25 minutes to return to a work task after an e-mail interruption Most organizations unknowingly pay a high price as individuals struggle to manageinformation Thus: Time spent on e-mail administration: 10h/week, 40 h/month =>220 eur(the estimation is made for a net salary of 500 Eur/month and a working time of 160 hours

13. Time Sheets Activity Report Deadlines, Monitoring, Control, ToDo list Dynamic/ Ad-hoc Business Processes Static Business Processes Planning Proprietary applications containing processes Basic Project Management Design Automatization Partial planning Delegation Task flow Resources, costs/ resource financial reporting Budgets/cost control ERP Cutting costs – Reorganizing – Restructuring – RiverRaft

14. RiverRaft: product imagesMain view Cutting costs – Reorganizing – Restructuring – RiverRaft

15. RiverRaft: product imagesCreating a task Cutting costs – Reorganizing – Restructuring – RiverRaft

16. Technical view RiverRaft Server • XP, Vista, Win 7, 2003, 2008 • Sql 2005, 2008 • SQL Express Outlook 2007/2010 • Sync offline, XP, Vista, Win7, Win 2003, 2008 • Mobile • Any mobile with corporate e-mail Cutting costs – Reorganizing – Restructuring – RiverRaft Technologies ASP. NET Framework 3 Silverlight (inclusive the Outlook Add-in) Server SO: XP, Vista, Win 7, Win 2003, Win 2008 Web server: IIS Dynamic IP SQL Server 2005, 2008, Express Client Silverlight Outlook mail client with offline synchronization IE 6, 7, 8, Mozilla, Chrome

17. “Solution of the Year 2008”