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Premium Service Package

Premium Service Package. Project Proposal December 15, 2012 . Suresh Akana Sheraz Choudhary Craig Davis David Fobert Susan Korgen. The Problem. Health care reform is pressuring health care providers to deliver more cost-effective .

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Premium Service Package

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  1. Premium Service Package Project Proposal December 15, 2012 Suresh Akana Sheraz Choudhary Craig Davis David Fobert Susan Korgen

  2. The Problem • Health care reform is pressuring health care providers to deliver more cost-effective. • Sales of new ultrasound machines are starting to slow as capital budgets are restricted. • Machines in the field are expected to be in service longer. Premium Service Package – TeamOne

  3. The Opportunity • Provide premium equipment service plans with near real-time monitoring and analysis for ultrasound machines. • Grow GLOCO’s service revenue by at least 4%: • Sell premium plans to 30% of new sales annually. • Capture a larger market share by offering services not provided by competitors. Premium Service Package – TeamOne

  4. Business Benefits • GLOCO • Increased revenue • Less time and money spent by support service staff per incident • Provide business intelligence tools • Health Care Provider • Increased uptime and decreased risk • Automatic monitoring of machine usage and maintenance • Accreditation of equipment Premium Service Package – TeamOne

  5. Use Case Flows Premium Service Package – TeamOne

  6. Use Case Flows Premium Service Package – TeamOne

  7. Use Case Flows Premium Service Package – TeamOne

  8. Use Case Flows Premium Service Package – TeamOne

  9. Use Case Flows Premium Service Package – TeamOne

  10. Required Functionality • Set up ultrasound machines to transmit log files into cloud based database. • Integrate cloud-based database application with GLOCO CRM system. • Automate alerts, trouble-tickets, and assignments. • Create and integrate dashboards into existing customer self service web portals. • Develop dashboards to serve as decision support tools within GLOCO departments. Premium Service Package – TeamOne

  11. MedListenerTM Premium Service Package – TeamOne

  12. OmniDashTM Premium Service Package – TeamOne

  13. Benefits of the Cloud • Low Cost • No Hardware to purchase, setup and maintain • No software to license or maintain • Little or no startup cost • Pay-as-you-use (no long-term contracts) • Dynamically scale for load • Multiple zones worldwide • Performance and reliability Premium Service Package – TeamOne

  14. Cloud: Amazon AWS • Cloud Solutions ConsideredServices, Pricing, Reliability, Scalability, Flexibility, Reputation • Microsoft Azure • Amazon Web Services • Amazon Web Services Selected • Competitive with Azure • Important: Software agnostic (no lock-in to .NET) • AWS basic-level SLA of 99.95% uptime • Architecture design accommodates downtime Premium Service Package – TeamOne

  15. Dashboard: Tableau • Dashboards Considered for OmniDashTMScalability, Ease-of-Use, Cost per User, Vendor Support • Domo, Dundas, InetSoft, Tableau • Tableau Selected • Easy integration with multiple data sources • Web-based dashboards • Extensive Security Access Capabilities • Scalability Premium Service Package – TeamOne

  16. Technical Architecture Premium Service Package – TeamOne

  17. Integration Model Premium Service Package – TeamOne

  18. Project Team Beta Partner Health Care Provider Project Team Premium Service Package – TeamOne

  19. GLOCO Project Team Premium Service Package – TeamOne

  20. Project Phases Premium Service Package – TeamOne

  21. User Enablement • Premium Service Plan:Non-invasive:Major Benefits with Minimal Changes • Automatic Creation of Service Tickets in CRM • Faster Resolution of Tickets • Automation of Manual Processes (Optional): • Maintenance • Certification • Replacement Premium Service Package – TeamOne

  22. User Enablement • Facilitate User Adoption By: • Conducting user surveys • Modeling UI on existing paper forms • Providing training • Including paper/embedded documentation • Allowing for user customizations • Deploying automation wherever possible • Transition – Beta Period (6 Months)Mitigate Risk and Improve Product Offering Premium Service Package – TeamOne

  23. Risks Premium Service Package – TeamOne

  24. Metrics Premium Service Package – TeamOne

  25. Video Demonstration Premium Service Package – TeamOne

  26. Questions? Premium Service Package – TeamOne

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