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Higher Ed in a Connected Age Tracy Futhey, Duke University

Higher Ed in a Connected Age Tracy Futhey, Duke University. Pressures on Today’s Universities. Anytime, Anywhere Access. Reduce Costs. Global Collaboration. Mobile Internet. Serve the Underserved. International Student Body. International Brand. Consumer Technologies. STUDENTS RANGE FROM.

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Higher Ed in a Connected Age Tracy Futhey, Duke University

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  1. Higher Ed in a Connected AgeTracy Futhey, Duke University

  2. Pressures on Today’s Universities Anytime, Anywhere Access Reduce Costs Global Collaboration Mobile Internet Serve the Underserved International Student Body International Brand Consumer Technologies

  3. STUDENTS RANGE FROM 9 83 Evolution of Today’s Universities TO YEARS OLD MOOCs MASSIVE OPEN ONLINE COURSES According to more than 77,000 survey responses, About two-thirds are Between 18 and 34 years old and more than 4,500 people- or 6 percent-are either younger than 18 or older than 65. Nearly two-thirds of Duke’s Coursera students LIVE OUTSIDE OF THE UNITED STATES, Including Romania Australia, Singapore, the United Kingdom, Spain, and India THE CLASSES WITH THEHIGHEST ENROLLMENTS WERE: Walter Sinnott-Armstrong’s “Think Again: How to Reason and Argue” Dan Ariely’s “A Beginner’s Guide to Irrational Behavior” Denise Comer’s “English Composition I: Achieving Expertise” (187,0000) (142,000) (70,000) Figures were compiled from more than 77,000 responses to a pre-course Survey by Duke on student demographics for its MOOCs

  4. POLL: What Best Describes Your Campus Online/MOOC Approach? • Just getting started; nothing specific yet • Exploring online (or flipped or hybrid) classes • Delivering online (or flipped or hybrid) classes • Exploring the world of MOOCs • Delivering MOOCs today • Exploring and/or delivering both online & MOOCs • Waiting for things to shake out before pursuing

  5. Evolution of Today’s Universities

  6. POLL: How Extensive Is Your Campus International Approach? (Select 1 or >) • Mature study-abroad programs and/or sites • International service programs for students (beyond study abroad) • International faculty research collaborations • Global health collaborations or clinics • International campus(es) – non-degree granting • International campus(es) – degree granting • Emphasis to recruit international campuses • No international approach at this time

  7. Considerations for the CIO • IT Infrastructure • How do we build an environment to support all three dimensions? • IT Services • How do we design services that span rather than silo these new facets of the university? • Non Traditional (Emerging)IT Issues • How do we remain relevant to not-strictly-IT elements of the residential campus experience? • How do we use online and global experiences to inform changes to the campus environment?

  8. IT Infrastructure 1. Location 2. Location 3. Location • Connectivity and Monitoring • Wireless, LAN, WAN, global end2end services and performance • Beyond campus at the epicenter • Cloud authn/z, middleware, NOC/SOC/Ticketing , Maintenance Scheduling • Provision services based on…. • Who/What/Where: Grouper/”Toolkits”/Activity Streams… our new superglue 1. Location 2. Location 3. Location 1. Location 2. Location 3. Location 1. Location 2. Location • Ensure repeatable approaches to extend infrastructure and deploy services • VMs/VDI, web conferencing

  9. IT Services Flexible Extensible Efficient • Range of option over time by user • Lecture capture, self recording, DIY studio, professional recording/editing • Community + collaboration in all • Sync & async video & collaboration tools • Presence – who can help now, wherever • Video repository & asset mngt • “mix and match” materials across courses Flexible Extensible Efficient Flexible Extensible fficient • Ensure repeatable approaches to extend infrastructure and deploy services

  10. Non-Traditional (Emerging) IT Issues “But the art of learning has already changed completely, because for almost a decade students have had instant access to unlimited information from anywhere or anyone in the world. This has altered all assumptions about academic hierarchy, charismatic authority, pedagogical processes and the structure of the learning community.” Michael Crow, President, Arizona State University in Nature Magazine, July 2013

  11. Non-Traditional (Emerging) IT Issues • IT increasingly enables new campus experiences • Campus: Wherever I am: classroom, quad, library, café • Community: No longer only joining a physical place • Learning analytics & big data: Effect of huge sample sizes • Systems interaction: “app culture”  disaggregated ERP • New IT applications and technologies will impact the future on-campus experience • Physical architecture: Technology enables alternatives to large lectures… but what do we do with those facilities? • Organizing paradigm: 8 semester, 4-5 courses per semester, 12-14 weeks per course/semester… all become increasingly arbitrary to actual teaching/learning • Organizational structures: Online as integrated, not apart

  12. Virtuous Cycle in Today’s University Different Uses Inform Changes toTraditional Approaches Different Uses Inform Changes toTraditional Approaches Common IT Infrastructure and Services

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