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GOAL 90%

GOAL 95%. Response within 1 hour. TOTAL AVERAGE. GOAL 90%. Closed within 24 hours. TOTAL AVERAGE. GOAL 99%. Complete within Calendar Month. TOTAL AVERAGE. MARCH 2012. Target 95%. TOTAL. Monthly & Greater. FEBRUARY 2012 (REPORTED MARCH). Target 99%. TOTAL. High Priority.

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GOAL 90%

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  1. GOAL 95% Response within 1 hour TOTAL AVERAGE GOAL 90% Closed within 24 hours TOTAL AVERAGE GOAL 99% Complete within Calendar Month TOTAL AVERAGE MARCH 2012

  2. Target 95% TOTAL Monthly & Greater FEBRUARY 2012 (REPORTED MARCH)

  3. Target 99% TOTAL High Priority FEBRUARY 2012 (REPORTED MARCH)

  4. Target 100% TOTAL Quality Check FEBRUARY 2012 (REPORTED MARCH)

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