An investment perspective of HRM

1. An investment perspective of HRM Learning outcomes: Context of SHRM Investment perspective Valuation of Assets Understanding and measuring human capital HR Value chain Factors influencing how “investment oriented” an organization is

2. An investment perspective of HRM • Nordstrom: • How can retailer gain a competitive advantage in a cutthroat marketplace? • Nordstrom, has consistently produced above industry average profits and continued to be profitable when its competitor’s profit were falling or flat. • Nordstrom’s success lies with the different way its manages its employees • Sales employees??? • Superlative customer services • Heavy investment in the organization’s sales force • Extensive training

3. An investment perspective of HRM Effective organization: Source of competitive advantage is not only from product design or service, marketing strategy or financial services but having appropriate systems for attracting, motivating, retaining and managing organization’s HR. Adopting a strategic view of HR, in large part, involves considering employees as human Assets. Appropriate polices and programs as investment in human assets to increase their value to the organization and market. What an asset actually is; something of value and worth Employees do have value and worth Sources of employee value

4. An investment perspective of HRM Sources of employee value • Technical knowledge: • Markets, customers, processes, environment • Ability to learn and Grow • Openness to new ideas, acquisition of knowledge/skills • Decision making capabilities • Motivation • Commitment • Teamwork • Interpersonal skills • Leadership ability

5. An investment perspective of HRM Adopting an investment perspective Physical and Capital assets in organizations such as plant, property, machinery, and technology are acquired and subsequently managed most effectively by treating them as investments. Return of such expenditures? Expense of new training program for employees Costs against potential benefits of training Taking investment perspective towards HR is critical

6. An investment perspective of HRM Invest in physical assets: • Facilities • Products • Services • Technologies • Markets Human assets can not be duplicated and become competitive advantage!!!! Critical for organization to select to invest in physical or human assets What do you think????????

7. An investment perspective of HRM Valuation of Assets: Ease of measurement Financial Equity, securities, investment, receiveables Physical Plant, land, equipment, raw materials Market Goodwill, branding, product line, customer loyalty, trademarks Operational Management practices, technology, structure of work Human Education, knowledge, skills, competencies, personal relationship More Difficult

8. An investment perspective of HRM Understanding and measuring human capital • HPWS??? • Demonstrated that integrated, strategically focused HR practices were directly related to profitability and market value. • Organizational profitability is the effective management of human capital • Human capital can result in up to 47 percent increase in market value • Variety of HR management quality indices found that organizations enjoyed 391 percent on ROI in human capital • Its HR value chain……

9. An investment perspective of HRM HR value chain: • Performance could be measured via four different sets of outcomes; • Employee • Organizational • Financial • Market based Sequential cause – and – effect relationship

10. An investment perspective of HRM • HR value chain • Employee outcomes • Attitudes • Behavior • organizational outcomes • Productivity • Quality • Financial/ accounting outcomes • Expenses • Revenues • profitability • Market based outcomes • stock price

11. An investment perspective of HRM • Factors influencing how “investment oriented” An organization is??? • Management values • Attitude toward risk • Nature of employee skills • Utilitarianism • Availability of outsourcing

12. An investment perspective of HRM • Management Values • Management appreciate the value of its human assets relative to capital assets such as brand names, distribution channels, facilities and equipment. • Organization see its people as being central to its mission? • Role of human assets in achieving goals? • Management philosophy encourage the development of employees?

13. An investment perspective of HRM • Attitude towards risk: • Trade off exist between risk and return • Higher risk investments generally are expected to have a greater potential returns • Lower risk, safer investment • Invest on human asset is more risky than physical • Investment on employees in necessary for success or invest on physical resources for competitive advantage

14. An investment perspective of HRM • Nature of employees skills: • Specialized skills • Applicable widely in industry • Specialized training • Retention strategy • Marketable skills • Demanded skills or less marketable

15. An investment perspective of HRM • Utilitarianism: • Mentality of the organization • It should be useful and practical rather than attractive • Cost benefit analysis • Difficulty to quantify

16. An investment perspective of HRM • Availability of outsourcing • Cost effective outsourcing • Investment produce a sustainable competitive advantage • Employees in fast food industry • McDonalds, invest in their people or physically?